The Zurich release has arrived! Interested in new features and functionalities? Click here for more

janiceg
ServiceNow Employee
ServiceNow Employee

The script editor released in Fuji made authoring code much easier. With Geneva, scripting is even more intuitive and you can control, organize, and manage your scripts even more efficiently. Because scripts are such a useful and universal feature, you probably use the script editor frequently. When you create a UI policy, you see the script editor in the Advanced view. When you create a business rule, you load the script editor by selecting the Advanced option.

advanced tab BR.jpg

Upon reload of the form, though, it vanishes: the Advanced option is selected but the editor is no longer there. In Fuji, specifically Fuji Patch 5, if you reload the business rule, the Advanced tab containing the script editor is no longer visible. This can lead to confusion because the script editor was just there a minute ago.

ui policy advanced.jpg

This problem also occurs when creating a UI policy.

ui policy advanced policy.jpg

You can easily make the script editor visible again either by switching from the table you're on and then switching back or by deselecting the Advanced option and then selecting it again. This problem is fixed in Geneva so if you experience this issue in releases past Fuji Patch 5 and Geneva, please submit an incident so we can investigate.

Additional Information