Video: Change Management Overview

[marystromberg]

This video provides an introduction to change management as described by the Information Technology Infrastructure Library (ITIL) framework. Demonstrates change management in the ServiceNow platform. I applies to all supported ServiceNow releases as of Jakarta. The itil or change_manager roles are required to perform actions shown in this video.

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This video covers:

0:26 Introduction to change management

2:55 Types of change

4:04 Creating and working change requests

6:04 Improving efficiency through standard changes

For more information on change management, see:

• Quick Start—An Overview of ITIL Service Transition
• AXELOS ITIL Best Practices
• ServiceNow product documentation
  • Change Management
  • Change types
  • State model and transitions
  • Standard change catalog
• ServiceNow knowledge article (log in to HI): ITSM Process Guides

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