Hi @達也宇
I think there is benefit like more accurately you will get knowledge article in incident management. you need a mature and well setup Knowledge management to use the KCS at full.
https://www.servicenow.com/docs/bundle/xanadu-it-service-management/page/product/incident-management...
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Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
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