プラグイン「KCS Integration for Incident Management」について

[達也宇]

プラグイン「KCS Integration for Incident Management」の適用を検討しているのですが、
どのようなメリット・デメリットがあるか教えてください。

[Dr Atul - LNG]

Hi @達也宇 

I think there is benefit like more accurately you will get knowledge article in incident management. you need a mature and well setup Knowledge management  to use the KCS at full.

https://www.servicenow.com/docs/bundle/xanadu-it-service-management/page/product/incident-management...