1 user is not able to see the module in servicnow.

keval3
Tera Contributor

‎12-21-2023 09:51 PM

Hi All,

 

in my servicenow instance one user are not able to see one module's data I have checked multiple time that user is active. I have compare that user with another user they both have same roles and groups. still one user are able to see that module's data and another user not. Please let me know what is the issue behind that. you can see below screen snap.

 

keval3_0-1703224258756.png

Thanks & Regards

KP

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5 REPLIES 5

Anil Lande
Kilo Patron

‎12-21-2023 09:54 PM

I guess your user is able to see module in left navigation. But user cannot see any data in the 'Items' table.

If this is the case then check the before Query business rules on your table. There must be some additional query added to restrict user from accessing others records. 

 

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Thanks
Anil Lande
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Harish KM
Kilo Patron
Kilo Patron

‎12-21-2023 09:55 PM

Hi @keval3 I could see the filter over there, can you remove the filter and check? Also check if there are query business rule written on that table

Regards
Harish
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ersureshbe
Giga Sage
Giga Sage

‎12-21-2023 11:56 PM

Hi, yes if you expect module then you should check in left navigation pane. Normally, it should save sys_app_ module table. May your module name configured with condition for visibility. Ex role can be defined. I doubt the same role and condition not matched for your mentioned user. Pls chk.

Regards,
Suresh.
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SunilKumar_P
Giga Sage

‎12-22-2023 12:50 AM

Hi @keval3, In addition to the suggestions from other community members, can you also check the following KB - https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0547529

 

Regards,

Sunil

 

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