Create a flow in flow designer for a record producer

[riskay123]

I am playing with Flow Designer trying to create a flow for a record producer for the first time and I am not having much luck. I have created record producers, but never used Flow Designer to manage the flow. I have used Flow Designer for catalog items a few times successfully. I was hoping someone who has experience with creating these flows could tell me where I have gone wrong.

When I test the flow it completes with no errors but when I go to the incident none of the values on the incident have updated and the tasks are not visible on the incident. 

I have set the trigger to Created and the Table is [incident]. I have added a Condition of Syd ID - is and listed the sys ID of the catalog item. Is this the right way to do this?

The first action is to update the record.

Then there is a task.

Here is a screenshot of the created incident as you can see none of the updated values have been applied and the tasks are not visible on the incident record.

Any insight would be much appreciated. Thank you 😊

[Dr Atul G- LNG]

Hi @riskay123 

Any reason to use Sys id in first image? please remove that,

[Saurabh Gupta]

Hi @riskay123 
As far as I know we cannot create a flow based on record producer or attached to record producer, but we can create a flow based on record generated by a record producer.

[Unique45 · Accepted solution]

Hello @riskay123,

In the triggered condition you have added condition Like Sys_id is efa................ . That condition is wrong.

Instead of that you need to add another condition there or for testing just don't add any condition.

Means you Submit the record producer then incident created and for that incident your flow will trigger.

Later you add condition according your requirement. e.g. Short description is Laptop issue something.

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

[riskay123]

Thanks for your advice. That worked!!!