403 Error post Utha upgrade glide-utah-12-21-2022__patch5-07-06-2023 on Rest API Post Method

Rashmika BS · ‎08-29-2023

Hi Team,

We are receiving an error while testing a Rest API post method post Utha upgrade.

Method failed: (/***) with code:403 - Forbidden username/password combo

AUth profile has correct details. Mid server is up and running. Yet we are getting this issue.

Thanks

Rashmika BS · ‎11-21-2023

Reset the password for that Authentication profile and it worked.

View solution in original post

Prabu Velayutha · ‎08-29-2023

@Rashmika BS Check the API end point URL, is that common end point URL for all three instance Dev,QA and Prod because the credential may vary for the respective instance. is this OAUTH or Basic Auth?

Rashmika BS · ‎08-29-2023

Its same credential for all three instances, its a Basic Auth

Prabu Velayutha · ‎08-29-2023

@Rashmika BS Please try setting the user agent in the API method as shown in the screenshot below as Servicenow and test again. If my response helps to solve your issue. Kindly mark all response as helpful & correct. It will be helpful for future readers!

Rashmika BS · ‎08-29-2023

i had tried this but no luck

Prabu Velayutha · ‎08-29-2023

Is this an internet API? if not try without the Mid Server. Also, how are you making this outbound call through Rest Message or Flow Action?