504 timeout error in outbound http logs for rest message

[Nagasri]

Timeout error in http timeout error for outbound rest message. This is coming frequently. Please help us here

[RaghavSh]

@Nagasri check the other system you are integrating with, this does not seems to be an issue with servicenow.

Try using POSTMAN and check if you are still getting the same error. 

You may need to Iinvolve the other system and debug.

Please mark the answer correct/helpful accordingly.

[Ankur Bawiskar]

@Nagasri 

seems the 3rd party you are connecting is having some issue and is unable to handle your requirement

There could be many reasons for this such as server overload, connection failure

Did you not test the 3rd party API via postman?

Check with them how much request they can handle. Ask them sample JSON request format etc

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

[TariqueWasim]

@Nagasri If it 504 outbound that means 3rd party is not able to send timely response