“recycle bin” in ServiceNow?

stanley_he
Kilo Contributor

At the bottom of List in ServiceNow UI, we could do bulk Delete — out of box. Is there a "recycle bin" kind of place, to recover records deleted by mistakes, for regular user?
Thx!

2 REPLIES 2

CapaJC
ServiceNow Employee
ServiceNow Employee

For tables that are audited, yes. There is a "Deleted Records" module in System Definition, where you can restore deleted records from audited tables.

What this WON'T do is restore any cleared references. e.g., you can delete a user, and all references to that user will be cleared (that user will be removed from the "Assigned to" field of any incident they're assigned to). Restoring the deleted record won't re-populate those references.


CapaJC
ServiceNow Employee
ServiceNow Employee

http://wiki.service-now.com/index.php?title=Restoring_Deleted_Records