I have a catalog item with multiple groups of label+checkboxes. Is there a way to make the user check at least one of the boxes in any of the groups? This is easy when we have only one group, but it is possible to make a UI policy that will work acro...
Hello ServiceNow Community, We are configuring an outbound REST Message inside ServiceNow Integration Hub to send JSON payloads to an external intake endpoint (hdclaims.co.uk). Issue Description:When executing the outbound HTTP POST request via a MID...
I am working on the ServiceNow Employee Center (ESC) portal and would like to enhance the appearance of the Level 0 (L0) Topics in the Topic hierarchy.Current requirement:Display L0 Topics in bold font.Keep the existing styling for subtopics unchange...
Hi, I want that when performing a global search, it should displays only the most recent published version of each Knowledge Article that matches search criteria. Please do let me if you guys have any solution for this problem statement. Regards,Sidd...
When export an incident to a pdf file, the "work notes" and "additional comments" are separated. Can we mix them together in the order of what are being shown in the SNOW incident view (sort by time stamps) ?
Hi,I have a variable type attachment on my catalog form. Post submission of request I want to attach that attachment to the requested item so that it shows on the top of the ritm, user doesn't need to scroll down and see for variable attachmentThis i...
Hi All, I am facing an issue with email delivery. The emails are working correctly most of the time, but for some random users, the email is triggered but is not actually delivered to them. In the email logs, the status still shows as "sent-ready". C...
Currently, users either have full access or no access to the "sys_audit" table, with no way to restrict visibility to specific fields. This issue requires configuring field-level read-only ACLs on select fields of the "sys_audit" table so that design...
Currently, users either have full access or no access to the "sys_audit" table, with no way to restrict visibility to specific fields. This issue requires configuring field-level read-only ACLs on select fields of the "sys_audit" table so that design...
I have an MRVS with a DNS Type variable, and I'm populating an outside Single Line Text variable with all selected DNS values (e.g., DNS-A, DNS-B, NAME, HOST). This works when rows are added or updated.However, when a user deletes a row using the X i...
I have created one catalog item where user can select multiple assignment group. I want to create flow design where request will get approved and after that once it is approved it will check whether user is already part of that group or not. If not ...
Hi All,I have a Business Rule on sc_task with filter conditions for only two specific catalog items.I noticed that an update on a task belonging to a different catalog item was still triggering the Condition script. To test, I added:gs.log('Condition...
Hello,I have a requirement to build Playbook for service portal for offboarding request.I created record generator with view having some fields , for ex. Employer Name, Termination Dateand then on Playbook i want to show othr fields on different stag...
I am facing a "Could not deserialize value from sys_flow_value sys_id" error when using the Jira Spoke Create Issue action in a flow. I have been able to see that the error is due to the ptask number not being passed but it is populated in the flow....
Hi Team,I am working on a Client Script on the Change Task table to make the field "Reason for Late Task Closure" mandatory when a task is closed after the Planned End Date.The script is triggered on the State field change and compares the current da...
