Flow reports not visible, after flow got executed
Hi Team,Flow reports not visible, after flow got executed on RITM table, Please follow Flow properties on attachments,Could you help me on this
Forum Posts
Help Required on Performance Analytics Report for MTTD Calculation
Hi, I have a requirement on performance analytics reportMetric:MTTD (Mean Time to Detect) for P1 and P2 tickets using passive monitoringCriteria:Measure the time taken from New → Resolvedstate.Goal:15 minutesMeasurement:Report the Minimum, Average, a...
Copy Category and Subcategory to REQ form
I need some advice on the best way to do this. Requirements are to add Category and Subcategory fields to the REQ or table. The reason is for reporting purposes. One REQ could have multiple tasks causing a skew in the metrics. We want to report on th...
Worknotes should be poplated to KB Article Link instead of Article body
Hi Team, When we are attaching Knowledge article to an Incident/SCTASK,it is updating full article in work_notes .I just want Article link to be updated instead of full article.Any suggestions?
Resolved! How to prepare for Certified Application Developer certification?
Hello developers! I am preparing for Certified Application Developer (CAD) certification from NowLearning as per my awareness. However, in order to achieve this certification, I would also need your guidance on how to prepare for the same. Can anyone...
SOW - Use of Favorites?
We just turned on SOW (previously been working in Native UI for a few years) ... but I am not seeing how users can use Favorites like they can in Native UI within SOW. Use case example: Many techs have knowledge articles saved in their favorites ...
Not able to see "Knowledge" check box on Incident form
Hi Team, I was unable to see the “Knowledge” checkbox on the Incident form under the Resolution section. Although it was already added to the form layout, the field was disappearing once the form finished loading. Can I get any help to fix this. Than...
Close Case UI Action - Admin is Assigned to user
Hi there, I have a question that there is a UI Action in case record which is usually not visible to the Assigned to users. But I have a doubt if the Assigned to user is admin user then should that UI Action visible to the admin user or not
Survey Follow Ups
Is there a field or action field in ServiceNow for management whenever there is a response to a customer survey? We're looking for functionality that lets a manager track any follow up on the survey response.
Display RITM Custom Choice stage field to end users from Service portal
Hello Community,I have a requirement to display the Stage field to end users on the Service Portal. The field type is a Choice field.Could someone please guide me on how to achieve this?For reference, I have shared the screenshot below.Please provide...
Get the field value (value) from a List Collector variable.
I am having a list colletor field in the catalog form "choose required PAM account" Now user might fill multiple values and submit the form. Till here everything is working fine This list colletor options coming from question_choice table . See belo...
Walk-up Experience - Kiosk Check in
On the Walk-up Portal, how can filter the 'Enter your name or email' field to show only active users?
Resolved! Alternative to “Run Script” in Flow Designer for Updating Reference Fields from RITM List Collector
Hi All,I have a custom table that contains a reference field pointing to cmdb_ci_service.My requirement is:When a Request (RITM) is triggeredI need to take values from a List Collector variable (Ci's selected on the catalogue item)And add those selec...
Variables are not appearing on the SC Task.
Hi Team, The variables are not appearing on the SC Task. I have already added the Variable Editor section through the form layout, but the variables are still not visible.If I mark the variables as Global = true, then they appear on the SC Task, but ...
How to Display Knowledge on Portal
Hi, I have created a knowledge base and linked the category as well with the portal. But I am not able to view the category or article on the portal. The page used on portal is OOB page kb_view2. How to fix this? Does the page or widget are tied with...
