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In ServiceNow Platform Implementation course

Hello , I want to complete the ServiceNow Platform Implementation course  . I had a doubt that when I'm redirecting to the now create portal , automatically It redirecting to best practise course , how can i get rid of this ? how can i get redirect t...

KodariB by Tera Contributor
  • 136 Views
  • 1 replies
  • 0 helpfuls

Prioritizing MI Notifications

Dear Community,Need suggestions and recommendations on how to prioritize a specific sub-type of incident notifications ( Major Incident  comms ). The event queue sometimes get flooded owing to spike in Event management sources resulting in backlogs w...

Resolved! Request State and state should be in Sync

I want my request state field values and state field values to be in sync . Like we have for incident for incident sync we have a business rule oob "Copy State to Incident State".I have same values as state choices present in request state field as w...

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Variables in the notification by Script include

Hello, I'm trying to create notifications using the include script that send all the variables from the request or incident to the requester. In other words, every time a request is created, an email is sent to the responsible party with all the vari...

jkelvynsant by Tera Contributor
  • 203 Views
  • 1 replies
  • 0 helpfuls

Redirect upon login to Workspace

Hi All,We have a custom workspace, now whenever a user who has custom role(x) ,should redirect directly to this workspace.How we can achieve this.  Thanks in Advance

Kaustubh k by Tera Expert
  • 311 Views
  • 6 replies
  • 0 helpfuls

特定のカタログアイテムを起票する際にzipファイルの添付を禁止したいのですが、何か良い方法はありますか?

特定のカタログアイテムをポータルから起票する際にzipファイルの添付を禁止したいのですが、何か良い方法はありますか?テキストファイルをメインに添付したいと考えております。

Ryota by Tera Guru
  • 254 Views
  • 2 replies
  • 1 helpfuls

Resolved! Out-of-the-box system administrator account best practices

Hi all,  I'm seeking information regarding the system administrator user record that's created by default when setting up an instance. I want to confirm some information in case I am wrong. My manager wants to know:1. What's the password complexity s...

Not able to see default value in multiline text

im merging multiple catalog into a single catalog form but im not able to see default value for multiline text.same im able to see for main catalog but not for merging one. Any suggestion will be helpful.Thanks.Ram Kumar.

ramkumarjai by Tera Contributor
  • 695 Views
  • 9 replies
  • 0 helpfuls

new sla creations

Three SLA records are linked to a ticket change (CHG):SLA for assessing phase => 5 working daysTrigger: Request approval button has been clickedStop:Emergency & Standard change: CIO approvalMajor change: CEO/CTIO approvalMinor change: Head of IT oper...

BhujangiG by Tera Contributor
  • 110 Views
  • 1 replies
  • 0 helpfuls

Change request type is set as Normal instead of Standard.

Hi everyone,I’m facing an issue with a Standard Change Template I created. When I open the Change Request Record Producer from the Service Portal, the Type field is still displayed as Normal, even though it should be Standard.I’ve already applied the...

Meryemm by Tera Contributor
  • 156 Views
  • 1 replies
  • 0 helpfuls