Bulk download from sys_attachment
Is there any way I can download all of these from the sys_attachments table without having to manually click each one?
Forum Posts
ZDX integration to pull additional telemetry details
I have integrated ZDX with ServiceNow using ZDX app from the store and it is now pulling alerts into ServiceNow incident module based on a webhook and also shows the zdx summary and deep tracing tabs on the zdx incidents view. However, from the atta...
Can I make Record List Component Clickable? In CSM Workspace using ui builder
Can I make Record List Component Clickable? In CSM Workspace? Once User Click on sctask number then it should redirect me to record page. Is it Possible?
user has ITIL role but not able see records from asmt_metric_result table.
One user has ITIL access. Not able see records from asmt_metric_result table.We have checked from the access analyzer,user passed the table read and report view,query range,query match,report on.But still user not able to see data.
Advanced Redirection of Dashboards
Advanced Redirection of Dashboards This guide explains how to configure interactive redirection from a Platform Analytics dashboard visualization (e.g., Pie chart) to a record list in a workspace using UI Builder event handlers. Navigate to Platform ...
how do I run a report to see how many incidents are being completed by each user per day?
How do I run a report to see how many incidents are being completed by each user per day?
What populates/updates the SLA Due field in the Task form?
My client has requested a custom field that behaves like the OOTB sla_due field in the Incident form. The OOTB field updates ONLY when the old SLA Engine is enabled, and the customer wants it to be disabled.So I tried using the field watcher, but not...
Notification is not sent to Assignement group of the Requested Item
Hi Community, One notification is configured to be sent to the assignment group of the requested item. As per the email logs, the notification is being successfully triggered to the assignment group. However, the users have reported that they are not...
Resolved! Service Now Patching Cycle Frequency
All, Can anyone let us know what is the ServiceNow patching cycle frequency in general. Thanks &Regards,
Practice for Tracking Changes to Underlying Data in Referenced Fields
Hi Team,What is the recommended best practice in ServiceNow for tracking changes to underlying data in reference fields?For example, if Table A contains a reference field pointing to Table B, and data on the referenced record changes (e.g., a field v...
Exclude sys_certificate from cloning
We are preserving the 'sys_certificate' table during clone.We would like to exclude the 'sys_certificate' during clone as well to ensure no custom Prod certificate is being pulled into non-prod. However, we would want to know how the ServiceNow certi...
Email delays during bulk sending causing 2FA issues – SMTP Sender Job vs sys_email bottleneck?
Hi all, We are experiencing email delivery delays in our ServiceNow instance and would like to better understand the relationship between SMTP Sender Job, sys_email queue processing, and SMTP server behavior. ■Current situation- A large number of ema...
Trouble\limitation when using Service Commitments to apply SLAs to incidents
Hi All, We have many Service Offerings that need to use the same set of SLA definitions, so we had the idea to use Service Commitments.But it seem that all the Offerings connected to the Commitment, will be treated "as one unit"......1) So imagine a ...
How to set RITM stages from Subflow?
To complete one of the catalog items, I need around 100 steps in flow designer. I have a multiple choice question, let's say radio button 1 and radio button 2 and based on the radio button selection different set of catalog task creation and approval...
predictive intellligence
How effective is predictive intelligence?Are there any documentation how to enable it?