We have implemented a Service Bridge Integration between two ServiceNow instances. When the incident created from the provider instance (instance1-provider) , the incident got created in consumer instance (instance2-consumer) but the Assignment group...
Hi Everyone,I encountered a problem with a specific catalog item. This catalog item has 30 LookUp SelectBox fields. The issue is that when you load the catalog item on the service portal, it takes a long time to finish, approximately 30-33 seconds. S...
While proposing the incident to major incident. We get one Popup, I want to add some other fields to the popup. How can I do that Below is the popup which appears when we click on propose to major incident
Use Case OverviewCSV uploads via Catalog Items are common for bulk onboarding and integrations. Instead of manually parsing CSV files, this solution automates the entire process.When a Catalog Item is submitted with a CSV attachment, a Flow is trigge...
Hi, The Work Note Type should be appended to the Case Work Note (HTML filed) and made visible in the Activity section. Additionally, the Case Work Note text should be bold and set to 14pt font size.Note: Case worknote which is mapped to the worknotes...
Hi Team, I have imported a group from prod to dev instance. group was added in the dev, but group members were not added. Now, i have added the group members data manually and assign this group to workflow. when raising the REQ,task is getting create...
Hi Community,I am trying to integrate Datadog with ServiceNow, but I am facing an issue where the ITOM/ITSM Integration for Datadog plugin is unavailable in my instance.Because of this, I am unable to proceed with setting up Datadog alert/event integ...
Dear Team, (function executeRule(current, previous /*null when async*/ ) { // # Assignment 3: Problem have incidents // > if problem is updated with worknotes - update the same to all the incident. // > if problem is closed - resolved or clo...
I need to perform a clone ensuring that certain tables are preserved in Dev and QA.During the clone process, the data in these tables must remain intact in Dev and QA, without being overwritten by Production data.
Hello, I've created and added a record producer in the Business portal. Besides other variables, I've created "contracts", which has the following reference qualifier: javascript: 'account=' + current.variables.account;When I test it in the por...
Deactivate the standard change template once it exceeds four failures (unsuccessful count). While this can be achieved using a Business Rule or Flow Designer to retire the template, is there an out-of-the-box (OOTB) capability available to automatica...
Hi Community,I am a fresher working in ServiceNow DEV. I created a catalog item named Laptop Request and an Update Set named Laptop_request_Dev_1, which is currently in progress.While observing an existing catalog item (Mobile Request, inactive, crea...
Hi everyone, Currently I have an inbound action created which I want to use to retrieve the name of the sender.For example, when you receive an email it displays as 'Example user <example.user@gmail.com>. How can I retrieve the 'Example user' in my ...
Hi ServiceNow Community! I wanted to open a discussion and share some thoughts on Flow Designer, and also learn from your experiences.As we all know, Flow Designer is an incredibly powerful tool for automating processes without writing code, and it’s...
Hi Community,I have a Service Catalog variable (type: Select Box) that needs to display a large number of choices (hundreds), and the choices are dependent on another field (example: country= India, states = all the state choices to populate). I’m lo...
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