Skip approval in Knowledge if manager is Author (flow)
What is the best way to skip an approval in flow? I am switching to flow for Knowledge approvals but one of the requirements is that if the author is a manager no approval is required.
Forum Posts
How to hide phone number form on-call schedule
Hi All,I wan to hide the phone number from the On-Call schduled popup. where this is configured to hide .?
Incident Related Search
User is working on incident and he is trying to attach the knowledge articles which is related that incident issue. User having read access to that article. But here the problem is when the user trying to attach the knowledge article by using Related...
POC Requirement - Dynamic Application Selection in Catalog Item
I am working on a POC to determine the feasibility of replicating a Palo Alto-style UI in a ServiceNow Catalog Item.Requirement:User selects Category, Subcategory, Technology, Risk, and Tags.Based on the selected values, matching applications should ...
snc_internal can t see reference field in service portal
Hi, I encountered this problem. i have a catalog item that is not available for snc_external. all looks good with itil and admin user. But with snc_internal user they got empty list for a reference variable that reference a personalized table.Could y...
how to know that the role is Active or Inactive.
Hi @Experts, I am working on one of the requirements on the role's cleanup. I need to know how we can get the report weather roles are active or not. Thnaks Shahid
Flow is not triggering
There is a flow which is attached to catalog item , the flow was triggering properly, but today when submitting the catalog item the flow did not triggered, it is active and published. When i am clicking TEST in flow then the flow is working. Does ...
Resolved! Some KB Articles are not searchable in Employee Center Portal
Some of our PUBLISHED KB Articles are not searchable in Employee Center portal. We tried the KB#, Short Description, keywords they still don't appear even though it's published and can be read by anyone.We tried index all table etc and still didn't w...
Duplicate Email Notifications for Request Stage Updates
We are facing an issue where the same email notification is triggered twice for a single Request stage/state update.This occurs for multiple stages, including Setup Pending and Closed Complete/Closed Incomplete. The Request reaches the stage only onc...
Working with Flows in DPR to create Tasks
I would like to dynamically create a task via a Flow and automatically assign it to the appropriate phase of the currently active release.Currently, I am struggling with the mapping and references within the Flow. The relationship I want to establish...
Portal Customization : Approval Page
Depending on the approver, I need to display specific fields in the additional details section. These fields are stored in different widgets. I would like to know how to access the approver's record in the requested item variable widget to control th...
To Create a Project charter template on click
Hi Everyone,i have a requirement to create a project charter in the PM application on click of a button. i.e, the project charter form should be created from the values i have entered in the project form plus the values i have entered in the related ...
Resolved! How to submit a record producer via rest api explorer
I have a standard change template created via record producer. I want to create the standard change via REST API explorer. Can anybody help me with this. It is real urgent.
g_modal.showFields reference field slow loading / frozen "Searching..." in Workspace
Hi Community, I am experiencing an issue where a reference field freezes or stays stuck indefinitely on a "Searching..." state inside a custom modal popup using the g_modal.showFields API within a Configurable Workspace. The modal is launched from a ...
report_view field level Acl error on Reports
Hello Everyone, I have a report built on discovery_status table where conditon applied on 'schedule' field/created field(referenced with discovery_schedule) as shown in screenshot. Users are geting an error message below as attached in screenshot. th...
