Hi Community,Sharing a solution for a widely asked requirement in servicenow, where we need to set the value of a variable inside a Multi-Row Variable Set (MRVS) based on the value of a variable outside the MRVS.RequirementIn a ServiceNow Catalog Ite...
Since Helsinki, we modified the "SPEntryPage" script include to redirect non-fulfillers to the portal (/sp) upon login. Fulfillers are directed to the platform. This worked well until we upgraded to Australia. In speaking to SN support they identifie...
Hello Folks, While working on Flow Designer, I created a flow and unfortunately ended up deleting it. I first tried rolling it back, but had no luck.Luckily, I remembered that the changes might have been captured in an update set (or even the default...
Hello,I have a requirement to build Playbook for service portal for offboarding request.I created record generator with view having some fields , for ex. Employer Name, Termination Dateand then on Playbook i want to show othr fields on different stag...
I am working on automating the Risk assessment process in Change management. Currently the user fills the risk form through UI action. As shown in the image this form pops up on the screen and then when we submit , the risk gets calculated. Mostly ev...
My organization has multiple teams with different responsibilities for after hours support. I am unable to create any shifts that overlap without receiving the error "span overlaps rotation schedule"A generic example of what I'm trying to create is:...
Hi Teamwe have a table called demand resource, in that we have reference field call opportunity. In list i need to bring opportunity name. I added the field in LIST layout, but still unable to see in list personalize List Columns.Could you please he...
Hello All,I'm investigating Knowledge Translation behavior with Knowledge Versioning enabled and would like to understand whether what I'm seeing is expected OOB behavior.ScenarioA source article is published.Translations are created for multiple lan...
We are considering implementing ACL-based access controls to restrict visibility of Incident records assigned to the following assignment groups:PSO-PLATFORMS-SOC-L1PSO-PLATFORMS-SOC-L2The requirement is that Incident records assigned to these groups...
Hi everyone,I’m looking for some advice on Incident priority best practices.Our Incidents currently start at Priority 4, but we don't have any SLAs configured for Priority 4. Our SLA definitions start at Priority 3.Would it make more sense to have ne...
What are the 5 whys in RCA problem management? What are the technique in problem management?
Hi all,In Record producer i created HTML type variable. once i click on try it its showing coloring the text and adding table etc. some thing trying in portal its coloring and adding table is not coming. we need that coloring and table etcc.below im...
Hi, I have a requirement to create a Data Visualization for the following KPI:% of Incidents where the linked Configuration Item (CI) was not changed during the incident lifecycle.For example, assume there are 1,000 closed incidents:For 700 incidents...
In a PDI and our instance, both on Zurich / patch 10, I cannot seem to get the Health widget that should appear above the Actions card to show in Knowledge Center. I read that you don't need to subscribe to AI, but that you do need to activate certai...
Hi All,I need your guidance on a List Collector variable customization in ServiceNow.Current Scenario:I have a Catalog Item with a List Collector variable that references the sys_user table.After the RITM/SCTASK is created, the selected users are dis...
