Forum Posts
Using a PDI for familiarization of OTB ServiceNOW ITSM configuration
I'm trying to learn the out of the box configuration of the ITSM modules from ServiceNOW (Request, Incident, Change, and Problem). Incident and Request (which are covered within the Admin Fundamentals course pretty well) are fine, but when trying to ...
Clickable links in comments -Journal Field in workspace
Hi Team, I have a requirement in Workspace (Legal Service Center) where users enter URLs in the Comments (journal field), and the expectation is that these links should be clickable in the Activity Stream.
Resolved! sys_history_set table - can we give access to user with snc_internal role
I have a user who is having snc_internal role. Now i want that user to be able to access the sys_history_set table. As i want to create a module on this table that will only open the records related to a particular table.can anyone help me out in thi...
Field ACL (write) not working as expected in custom table
Hi All,I am trying to restrict write access to a specific field using ACL, but it is not working as expected.Requirement:Only users with the ITIL role should be able to edit the Department field in a custom table (Test SNOW). All other users should h...
Service Operations Workspace ITSM - New Feature - Add comments for catalog task records
Anybody notice a significant (1 line) new feature in the Service Operations Workspace ITSM Applications release notes for Version 8.6.0 - April 2026 (you need to be on at least Zurich Patch 8):https://www.servicenow.com/docs/r/store-release-notes/sto...
Update Set Warning in DEV – Global Customizations / Upgrade Plan (even though I am in Global scope)
Hi Team,I am working in the DEV instance under the Global application scope, but while working with an Update Set, I am seeing the following warning: *** WARNING: STRY000555 - Change Management - Part 1 has 1 update(s) from another scope ****** Err...
How to Migrate Standard Change Templates Between ServiceNow Instances
After reviewing multiple community blogs and articles, I have consolidated and finalized the content below. -------------------------------------------------------------------------------------------------------------------------------------------Mig...
Populate MRVS variables as a pop-up window in UI Action of Approval Table
I have one Multi Row Variable set, if user submits a request item then approval is triggered, when respective user opens the approval record to approve or reject, before preforming approval action there is one UI Action named eg: "iSeries Approval", ...
Expand/Collapse all Accordions
Hi All, I was wondering if there's a way to create a button that expands and collapses all accordions in the recent build on SNOW?the team and i have been creating collapsible for a good while now and i've managed to figure out how to create the butt...
Resolved! generating CSV attachment and sending via email notification
I have a requirement to convert a list of records from a table into an Excel/CSV file and send it as an attachment through an email notification in ServiceNow. I am looking for the best practice approach for handling the attachment and notification p...
Report on assets becoming eligible for refresh
Our assets team needs the ability to report on items that will become eligible for refresh in advance in the following ways.Items that will become eligible for refresh in a specific monthExample: Feb. 2025, March 2025 etc.Items that will become eligi...
Resolved! What is the use of "use_count" field in "kb_knowledge"
Hi Community,I understand that the "use_count" field represents the number of times a Knowledge Article has been attached to a task.I attached a KB article to a Problem record, and the Attach Knowledge section correctly shows ( 1). However, this coun...
How to set up Snow demo istnace
I need to understand how to start ITSM
On‑the‑fly dynamic translation of Knowledge Articles in Employee Center
Hello Everyone, I have a requirement to dynamically translate knowledge articles in the Employee Center Portal.I noticed that ServiceNow allows us to translate a KB article, but it creates a new translated version of the article. Instead of generatin...