Hello , I want to complete the ServiceNow Platform Implementation course . I had a doubt that when I'm redirecting to the now create portal , automatically It redirecting to best practise course , how can i get rid of this ? how can i get redirect t...
Dear Community,Need suggestions and recommendations on how to prioritize a specific sub-type of incident notifications ( Major Incident comms ). The event queue sometimes get flooded owing to spike in Event management sources resulting in backlogs w...
I want my request state field values and state field values to be in sync . Like we have for incident for incident sync we have a business rule oob "Copy State to Incident State".I have same values as state choices present in request state field as w...
Hello, I'm trying to create notifications using the include script that send all the variables from the request or incident to the requester. In other words, every time a request is created, an email is sent to the responsible party with all the vari...
Is two-way synchronization between two catalog variables technically supported inside Service Portal.I have two catalog variables inside a variable set:euid (text)associate_name_common (reference to sys_user)Both fields need to stay synchronized:When...
Hi All,We have a custom workspace, now whenever a user who has custom role(x) ,should redirect directly to this workspace.How we can achieve this. Thanks in Advance
In ServiceNow OOB, when the RITM Stage becomes “Complete,” does the State automatically change to “Closed Complete”?If so, please tell me the name of the configuration record.
特定のカタログアイテムをポータルから起票する際にzipファイルの添付を禁止したいのですが、何か良い方法はありますか？テキストファイルをメインに添付したいと考えております。
Hi all, I'm seeking information regarding the system administrator user record that's created by default when setting up an instance. I want to confirm some information in case I am wrong. My manager wants to know:1. What's the password complexity s...
I want to add 'Agent Assist' on SCTASK record Contextual Side Bar on SOW view (similar to Incident where attachment, templates are available). I've followed the below steps but still I'm not able to add 'Agent Assist' on SCTASK record Contextual Side...
Is it possible to schedule the catalog tasks under the request item for execution?It would be great if the catalog tasks under the request item could be scheduled for execution, just like the Planned Start date in a Change Task.
If I want to control the execution time of a Request item, is it possible to create a flow where the catalog task is executed at the date and time entered in the request form? Please tell me how to do it.
im merging multiple catalog into a single catalog form but im not able to see default value for multiline text.same im able to see for main catalog but not for merging one. Any suggestion will be helpful.Thanks.Ram Kumar.
Three SLA records are linked to a ticket change (CHG):SLA for assessing phase => 5 working daysTrigger: Request approval button has been clickedStop:Emergency & Standard change: CIO approvalMajor change: CEO/CTIO approvalMinor change: Head of IT oper...
Hi everyone,I’m facing an issue with a Standard Change Template I created. When I open the Change Request Record Producer from the Service Portal, the Type field is still displayed as Normal, even though it should be Standard.I’ve already applied the...
