Hi All,I am currently working on a story to implement mobile push notifications for P1/P2 Incidents.RequirementsTable: IncidentSend When:-Additional comments changes-Priority is P1 or P2-Any insert or update-Updated by is not the same as Caller or O...
There is a project xyz company and abc companyThere is a logical division we need to restrict the access for both company how many ways we can achieve this
Hello, I just took over an existing Discovery configuration, with zero documentation. We have five mid-servers. Two of them, based upon their configuration and the devices we see, are functional. Three of them have capabilities configured, but no IP ...
Hi All,We are planning to integrate ServiceNow Virtual Agent with Microsoft Teams so that users can create tickets directly from Teams instead of contacting the IT team and then manually creating a ticket.Our requirement is:Users interact with the Vi...
I'm trying to cancel a workflow associated with a story. I'm following this community post which has a correct answer. https://www.servicenow.com/community/itsm-forum/how-can-i-cancel-a-running-workflow-on-a-single-ritm/m-p/502424 However I'm getting...
By default, ServiceNow provides the Assignment Group metric definition to track the current assignment group value of a record. However, this out-of-the-box (OOB) metric only records the present value and does not capture both the old and new values ...
Hey guys, Having this issue with a flow being interrupted on Catalog item using flow with approval for non itil users but once itil role is assigned, their requests goes through successfully.I have confirmed that RunAs user is set to System users but...
I am taking the IT Service Management (ITSM) Implementation (Zurich) course, but I cant find where to download the files needed for the labs activities. Can anyone help me, please?
Background:We are building up Catalog Items using "Step based request fulfillment" in Catalog Builder. We have now reached a point where we have some custom approvals. For example: If company for requesting user is <A> approval should go to user <1>...
i have a custom table that extends from "Task" table. this custom table is now in a scope app, have its own modules, application etc. however, after granting All ACL to the users, users are able to create records on this table but could not see the ...
Hello everyone, I'm working on an integration that collects date- and time-sensitive information from external web applications and stores it in ServiceNow. One challenge I've encountered is ensuring that user-entered dates and times remain consisten...
I want only the serial number to be searched and poupulated in the REFERENCE type variale name"Serial number" from ALM Hardware table in the catalog item form. As of now iam getting both the Display name of an asset and the serial number but i want o...
What is the purpose of getReference(). On my understand it's an API used in client side, to fetch real time data of a referenced record. I need more explanation and real time examples when to use this. And give some two to three examples with code if...
RAG in ServiceNow takes a user query, rewrites and embeds it, retrieves relevant chunks from vectorized knowledge, re-ranks them, and feeds them into Now LLM to generate a grounded, reliable response. Lets try to understand above flow -> Search Quer...
Hello, I would like to know the most efficient way to integrate ServiceNow and Microsoft Teams so that a platform user can select a Teams chat, answer a few questions, and—upon doing so—trigger the creation of a ServiceNow catalog item request. Addit...
