A report in SNOW that show all the tickets in SNOW that are about to breached within 30 minutes.

[PeKi]

Hi,

In Servicenow a call with priority High is breaching in 4 hours during Business hours (this threshold is set by the administrator).

I am trying to make a report that shows all the tickets that are about to breached within 30 minutes.

How can i do that? I was thinking about using the field "Business time left" or "business time percentage". This is what i got so far:

Gr. Peter 

[Jaspal Singh]

Try adding below filter

[PeKi]

I do not have the option ahead 

[PeKi]

And an explanation. I do not understand it  🙂

Gr. p

[Raj_Esh · Accepted solution]

Hi Peki,

Can you give a try the following?

Thanks,

Raj