Get a first look at what's coming. The Developer Passport Australia Release Preview kicks off March 12. Dive in! 

ITSM forum
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

gs.getMessage() not working in email script

Hello all, We have a service catalog with a variable that has, say, 2 options. An email script is created to get the translated versions of the drop down options in the email using gs.getMessage(). But even if I change the system language to French a...

Requirement to create onsubmit client script

I have a requirement to create a onsubmit client script  we are setting get-date using client script.If user changes the date to past then the form submission should be aborted. eg:populated date is 01/06/2022----(today date+61 days) if user changes ...

Vishali3 by Tera Contributor
  • 2616 Views
  • 5 replies
  • 1 helpfuls

Calling script include in ACL

Hi All,   I have a requirement of create a customized table with two fields called User(abc) and CMDB CI Class(windows) We need to write a function in script include that only user and class matching we should return true, Else it should look return ...

Rajamouly by Tera Expert
  • 2617 Views
  • 7 replies
  • 0 helpfuls

Unable to add an attachment using background script

Hi service now proffessionals,                          Iam trying to add an attachment to an closed incident via background scripts but iam unable to add , below is the script im using to add . can you please suggest if this script is right or any m...

ghouse by Tera Contributor
  • 1220 Views
  • 2 replies
  • 0 helpfuls

Resolved! Retroactive SLA doesn't run unless using "Repair SLA"

Hi, I have defined an SLA that's not starting as expected. Is this possibly because I'm using dot-walked fields? Or because it has retroactive start? If I use the "Repair SLAs" functionality by Related Links, the SLA starts as expected. And, if this...

find_real_file.png
Bastian_E by Tera Expert
  • 1303 Views
  • 2 replies
  • 2 helpfuls

Resolved! Review button visibility on Change request

Hi all, On the three types of change request (Normal, Standard, Emergency), I want to make Review button to be visible on the form only when all the corresponding change tasks are closed. Can someone let me know how can we achieve this?   Regards, Pa...

Pallavi65 by Tera Contributor
  • 2335 Views
  • 8 replies
  • 1 helpfuls