Hi All, I have requirement to customize the widget "Standard Ticket Header". I have to insert state and impact field in between caller and urgent in the above picture. Please helps where it needs to be done. Thanks in advance, Thanks, Vinu
Hi All, I wanna display a popup modal with reference field ,on change of value in choice field. When I select 'A' or 'C' option from choice drop down. I wanna display a popup dialog modal with reference field to location table. Thanks in advance
Even though I'm giving the right username and pw for the selected instance, still the error message pops up
I'd like to let some IT folks to use the "Database View" to create reports which refer multiple tables.I'm not sure how I should grant ACL to them.Is there any simple and easy way to do it?
Hi All, I see records in 'task_group' form for some change requests. In this form i see task number and group field. Can anyone please tell me how records are created in this form when a change is submitted. ...
Hi, i am unable to see Nobody role in list of roles where i can see that,
Hi, Is there an OOB way for end-user to reschedule or cancel an appointment that was created using the walk-up experience components? Steps I have done:1. As an end user, fill in a record producer form on service portal that will create a record in w...
I have a spreadsheet of hardware assets that I need to import. Each of the assets is related to a contract that exists in the contracts table. I have the contract number included in the hardware asset import spreadsheet for each asset. How do I imp...
I have a Catalog Item called "Employee Onboarding". The first step in my workflow is a group approval. I'd like to send out the approval notification request with the name of the new employee in the subject line. The variable on the requested item i...
Hi All, For 1 change request, Workflow is stuck at wait for condition .After approval it should move to Implementation stage .But it's still in Approve state.I can see it is working fine for other change request in DEV instance . Could you please hel...
I need to deactivate the users who have not logged it for the last 60 days. The system should check for it everyday at midnight and deactivate the users. @asifnoor please reply.
Dear all, I want to find document about Starter Stories & Story Tests of ITSM and ITOMS applications list. If you know please show me. Thank you very much. Regards, Nhi.
I have a fiels label Description but I created a client script to change label to Business Justification. Is there a way to add the help icon dynamically to the client script?
Hi, is there any way to paste screen shots into the incident / service request form while creating ticket ? Lot of cutomers are asking about this feature on our side. How have you handled this apart from attaching the document?
Hi All,Please help me to change the hint (tool tip text) on the inherited field. Just take an example of the "priority" field of "task" is having some hint which I need to change on "problem" form.I think we can't use dictionary override in this ca...
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