Ability to create multiple Incidents for multiple users with the same issue?

[turnea]

Hi everyone,

I've been taking a look through SN Community to find an answer to this and I'm not sure that I've found out exactly how to go about doing this.   We've been running into an issue where our Service Desk would receive calls that multiple users are having issues with, for example, how they were set up in an application.   According to process, the analyst will need to create one Incident ticket per user to get their profile reconfigured.

I was just wondering if there would be a way to effectively copy that incident ticket and assign a different user to each one.   I'm not sure if this could be figured out through a record producer and utilizing a list collector to select multiple users which would generate one ticket each or not.   Maybe just a "copy" button would suffice?

Any help with this would be phenomenal.

Thanks!

[Aoife Lucas]

Have you been able to create this UI Action?   I could use it as well and while I could reinvent the wheel it would save me tons of time if you have a way.

Marshall Lucas