Looking to clear a field on the Incident form with an onChange client script. I want this done for Agent Workspace -- how do I do create one such that it executes in Workspace? Note: I've got a UI Policy set up that works for the platform and Agent W...
How to get value of dot walking field in client script?
Hi all, In our instance e-bonding is not working from the provider side. As i have check from both of the instances the consumer instance is working fine and getting e-bonded with correlation id but on the other hand provider instance is not getting ...
How can we use the [sys_translated_text] table Record for URL field for different Language or How can we fulfill it with any another approach? For,Preferred Languge (English) on Service Portal - Clicking on Annoucement it will redirect to English Kno...
Hello Community! I want to display interaction assigned to me count after clicking on visualization inn service operation workspace.But currently it shows undefined. function include({ imports}) { class ServiceDeskLandingPageUtilsSNC { ...
Hi Community, How to send notifications to DLs? I want to trigger 2 notifications to a DL. Thanks
Recently i tried to add and validate a AWS Connector account but when i go to validate i recieve the error message below. Any advice? Error MessageError validating AWS account in one or more regions:AWS Security Hub in us-west-1: The specified queue ...
Hi Team,When any user searches for any ticket on global search , he is given options to select workspace and global.Requirement is make global default to all users instead of giving them options to select workspace. Is this possible ? if so how ?
dear community, In our instance, when a change request is rejected during Assess/Authorization phase, they goes back to New. It seems this is an out of box mechanism that is behind this, could someone tell me which one? I tried to check the change f...
Is there a way for our second/third level teams to mark a ticket for immediate quality review? For example; First level Agent A misses a knowledge document and doesn't follow process when transfering the ticket to Team X. Second level Agent B can th...
I'm using the below script to update the Request state and RITM stage based on the RITM state. It is working fine for individual RITMs but not for order guide. Can anyone help me on this (function executeRule(current, previous /*null when async*/ ) ...
Anyone been able to use the cool ML models from the Intent Discovery app (used for VA Topic Automation Discovery) to do ad-hoc classification of an inbound incident. I've tried but their ml model is of type workflow which is not callable ad-hoc. I'm ...
Hi experts,How can we leverage Predictive intelligence for HRSD. What are the best use cases we can target for. If anyone implemented already please let me know the approach I need to follow. TIA
Hi Folks,hoping for some insight here -and thanks for you time. We are migrating a fairly mature system built on Workflow and catalog entries largely dependent on the Advanced view using code to create REQ's direct on sc_request - which is of course ...
Hi experts,How can we make 'Comments and Worknotes' as a default section? When ever user over opens a case it is opening with Fullfilment Instructions tab. TIA
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