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Change Management E-Mail Notification

Good Afternoon - I would like to create an email notification which will send out hourly the list of open changes over the weekend but when I create the message I can only get it to add 1 record to it when I select the field.  How to I get it to show...

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Matt_EpiQ by Tera Contributor
  • 582 Views
  • 4 replies
  • 1 helpfuls

Create a report from the incident table

My goal is to be able to see when tickets are placed into on-hold. I want to see how many are placed On-Hold and how long that they are in that state. 

AnkaB by Tera Contributor
  • 478 Views
  • 4 replies
  • 0 helpfuls

Resolved! Catalogue Client Script on select box variables

Hello Team,  We have created catalogue ITEM, for dynamic field value selection. I wrote a catalogue Client script, when I checked the "request type" field values, these are displaying in the Alphabet order some time and some time displaying based on ...

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B Ashok by Tera Guru
  • 541 Views
  • 2 replies
  • 1 helpfuls

Resolved! Remove all value from reference field

Hi,Requirement:- When user select "Purpose" field as 'Automotive build-up' then above "Select OUC" all value should be clear and only shown some specific 6 records from that table after click on magnify glass icon, there is already configure Referenc...

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Notify call out

Hi Team,I need help for Incident assigned to any assignment group need to trigger a call to all users in group automatically.please help me asapThanks,suresh.

suresh m2 by Tera Contributor
  • 252 Views
  • 1 replies
  • 0 helpfuls

How to Hide New button in Incident List View

Hello Everyone, I want to hide the new button in Incident List View when user filter with any data. if the filter is empty, it must show the new button in the list view.Could anyone please help me with to achieve this? Thanks in Advance,Hari

Community Alums by Community Alums  
  • 325 Views
  • 3 replies
  • 0 helpfuls

Create problem when more than 5 incidents with same CI

HiI have coded below in after insert BR of incident. But it is not working, can you help here?var inc=new GlideRecord('incident');inc.addQuery('cmdb.ci', current.cmdb_ci);   gs.log('count is:' +current.cmdb_ci);inc.query();if (inc.next())   var count...

ramkrish by Kilo Contributor
  • 2932 Views
  • 10 replies
  • 3 helpfuls

Task SLA Report

We have a retroactive task SLA. When generating a report of SLA-breached tasks, we encounter scenarios where 70% of the SLA time was missed by one team, but if the task is reassigned to another team, the SLA breach is attributed to the latest assignm...

Renjisha by Tera Contributor
  • 325 Views
  • 1 replies
  • 0 helpfuls