We added external users to our platform to fulfill tickets. We assigned them the ITIL role, but also created a custom role called "itil_limited" to restrict their access to only their own records and assignment groups. So far, we’ve successfully limi...
For one of the user, the closed completed ritm are not visible.He can see the closed incomplete one but somehow not the closed completed one.If we try to impersonate I see the message 'Record not found'Anybody has faced this issue before? Were you ab...
Hi experts, I need your help. I created a rich text label variable and a checkbox variable in a Catalog item, and I want to reduce the spacing between them. How can I do that?
Hi All I am just coming from the virtual ServiceNow networking event. I met a few people who have a lot of experience in ServiceNow and are yet looking to expand their horizons. Here is something that I learned. 1. You can request a ServiceNow Pers...
Hello,In Record Producer I have a Currency dropdown having values INR, USD, JPY. As our organization is located globally. Currently, we made the currency dropdown read only and auto populated it according to User's location in sys_user table. Now, if...
Hi Team, I have a catalog item, So in description field if i have entered particular keyword, it is displaying related kb articles. But when I open the KB that need to be open in a new tab. could any one help me how this is configured and what I shou...
How can we display display the addInfo messgae on change form in Workspcae on form load The value has to get from workspac upon ui action click.. I tried with below steps.1) AFter UI action clicks the we willl be storing set of value in resptecive f...
Hello I have grouped the notifications by subject, meaning the same notification is sent to different users. The notification system is functioning correctly for all users except one. For this specific user, the issue is that although their email app...
We have a survey with Trigger Randomly checked and probability 100% and we do have INCs with no survey sent. Should I uncheck trigger randomly?
Hello, There is a catalog item when I click on it to open, it opens an external link and displays alert box to enter user's credentials to access that page, with normal search on sp portal and when I do the same search by activating Genius results it...
I am looking for some advice on how to solve an issue I am having opening an incident using the REST API at /api/now/v1/table/incident. I have a PowerShell script that I am using to integrate with a monitoring source that will execute the script as a...
Hi, Need some help. I created the metric and it triggers correctly, but it’s not calculating the duration, updating the end date, or setting calculation_complete to true. How can I configure this to work properly? Regards CarolMa
Is it possible to see any Catalog items a person approves? For example: Abel Tutor. Which catalog items he is mentioned as a static approval?Do we need to check every table with static values? How we could identify it? What I am looking for is a way ...
Hi All, Is there any way to apply default filter on reference field so that user can click on search and new window pop-up with filter applied by default at first and if user does not satisfy with the records obtained then he can click on 'All'' to g...
I have risk assessment questionnaire for a client were some of the responses to some of the questions need to have the same weight or value, but as far as I can tell each response must have a unique integer in the value field. I tried using the norma...
