We have an end user (he does not have a role), that would like to see all tickets opened by his department within his self-care page. I tried adding him to the watchlist, but that doesn't allow him to see and load those incidents, just receive notifications. Is there a way to add him as a "secondary caller" on incidents that would allow him to see them? I've looked through available fields on the incident form, but don't see one that jumps out as granting this function. If there is a way to add him in that fashion, I could build a rule that adds him to incidents if the department matches the criteria of his department. I can't assign him an ITIL license, because that would allow him to see everything on the incident table. I've looked through the ServiceNow documentation and can't quite find anything discussing this. Any help is greatly appreciated!
