Ai academy comments optinon in servicenow portal comments

Hello all,   I want to add the AI academy option in the portal comments, not only in the portal, can use in other area also inc, change example: if any user raises a new incident, some auto comments should be added when clicking on Ai Academy as show...

How to call Script Include from another Script Include?

How to call Script Include from another Script Include? AND how to call functions/methods from one Script Include to another Script Include functions/methods?

Newly created holiday will add to the already created incident SLA or not

I have created(Friday created just assume) an incident(INC1001) and SLA is attached, just assume Saturday and Sunday SLA will PAUSE.. Now the scenario is if there is holiday on Monday we got to know this by Friday evening. 1. How will we ensure that ...

Issue while uploading attachments

Hi All,Whenever i am trying to attach any attachment to any table i am getting an error below error This site can’t be reached The webpage at https://xxxx.service-now.com/sys_upload.do might be temporarily down or it may have moved permanently to a n...

create a report?

Sum Calculation of List is Not Displayed Due to View Configuration

My task is to rectify an issue with a view (Default View) of a table and a list on the Development (DEV) instance. The goal is to configure the view on the DEV instance to mirror the one on the TEST instance.On the TEST instance, the sum is computed ...

SDLC Component validations in service now, if we commit the now.yaml file from github.

There is one now.yaml file in GitHub, when we give the mandatory field vales and commit the now.yaml file, SDLC Components will be created in service now. If we give empty field values while commit the now.yaml file, sdlc components should not be cre...

Deleting user roles is not captured in update set. is there way to capture these changes

Hello All,A user has some roles which need to be deleted. After editing the list and removing roles, i noticed that these deletions were not captured in update set. Is it possible to move these changes to other instance within update set, or these ne...

Change Manager make changes on Production?

Hi, I am reading Docs to learn ITSM application and found that users with change_manager role can make some changes.Example:Approval DefinitionAutomatic change conflict detectionStandard change templatePredefined transition condition typeDoes this me...