Resolved! Service Portal Search Source
Hi SN Community,When a user uses the Homepage Search, results are defaulting to show All. Is it feasible to change the default search page from All to Catalogs?Thank you and regards,AAN
Forum Posts
PRINT INCIDENT CATEGORY HARDWARE & SOFTWARE WITH TOTAL COUNT IN GLIDERECORD
PLEASE HELP ME WITH THE BKOW SCRIPT TO GET THE TOTAL OF OF HARWARE AND SOFTWARE WITH LIST var gr = new GlideRecord('incident');gr.addQuery('category', 'software');gr.addQuery('category', 'Hardware');gr.query();while(gr.next()){OUTPUT NEEDED: TOTAL NU...
Resolved! Time to acknowledge average time per week and month
Hello all,I am new to the “service now” application and I am currently trying to create reports for the IT support team. what I would like to have, is how much time it takes for a team to respond to a ticket or to acknowledge it on a daily average an...
Adding the activity of an incident in an email notification
So the requirement is, whenever there are changes in an incident (i.e like priority change, assignment group changed or any comment added) we need to add that to a incident notification. Any idea on how to configure that?
Restrict user from submitting attachment other than pdf file
Hi Team, Greetings!! I have a requriment where i need to restrict a user to upload a document other than PDF like xslx,xml,txt. User wants only pdf file to be upload for one specific catalogue item. I went through the community but unforunently i did...
Resolved! How to compare records within the same custom table and update a reference field.
@Chuck Tomasi Hi Chuck ,Is there any script that can be written to compare records within the same table.I have got a custom table that has records belongs to the year 2023,2024 and the problem is in the records that belong to 2024 ,there is a refere...
Resolved! Activation Issue with Out-of-the-Box Change Flows in flow designer in Vancouver Release
Issue Description: The change flow deactivation was successful, but reactivation is currently unsuccessful despite being out-of-the-box (OOTB) in the Vancouver release.Request for Assistance: Seeking help and guidance on how to successfully activate ...
[Question] Identify subscriptions (to CI) for one given user
Hi, I would like to know if there is a way to know, for one given user, all the subscriptions to a CI that he has.I am not talking about Contract/Subscriptions, but Subscription available from CDSM "Service Offering". Happy to read your answers/comm...
Pass Current record Sys Id from UI Action to Client Script UI Page
I have a UI Action on cmdb_ci_computer form and I need to pass that current sys id from the Action to the Client Script UI Page called.
Dynamic Translations automation
Hello, I'm trying to automate translation option in Knowledge base, knowledge articles. Usually when an article is created either an automatic draft is created based on selected language and then it will be approved by appropriate user and then it wi...
Deleting Update Sets
Hi thereIs deleting an Update Set would impact anything on system? Will the versions created for all code changes under a configuration will be eventually deleted when an Update Set is deleted after removing changes under it? I thought, an Update Set...
Admin is unable to delete forum users from groups
One of our service now admin . She is not able to delete forum users from the group.She still has sn_forum_admin , sn_communities_admin roles. In that form. She is not having delete button option. Only update option is there.Before Vancouver upgrade....
Request form details should be populated in custom table
Hello All,Like I have created one catalogue item and if the user submitted that form those details in the form should be automatically populated as a record in custom table not in RITM table.Could please help me on this As of now I have not created a...
Flow Designer (Not getting variables values through the data pill)
Hello, Everyone,We are using a wait for condition in flow designer. Later that it have a for loop (for each item in) on the list collector variable. However, values are not getting in this loop. Same happening in the below action as well, variable da...
Resolved! UI Action to add SC TASK
I'm trying to create a custom button to add sc task manually .But its not working.Please find the screenshot On clicking the button, a pop up is coming showing "no records selected" and on selecting the existing task record, and then clicking "create...
