I need two level of Approval in Emergency Change.The requirement is:1. When state change from New to Authorise. The first level of Approval should go to Change Management Group.Once change manager approves that, then the second level of Approval shou...
Hi,I have after, insert business rule on sys_attachment table with trigger condition as table name is incident or enhancement.It works perfectly fine when ticket is already created and then I add attachment to the ticket. Issue- it does not work when...
The conflict detection feature will identify any conflicts (e.g. blackout windows) configured on Application Services that are automatically brought into a change request as an impacted service/CI. For example, if there is a blackout on AppService1 a...
Hi all,How to display only active incident and change records in the first reported by fields in problem formhow i can achieve this configuration using reference qualifier.@Ankur Bawiskar @Dr Atul G- LNG RegardsJyothinath
Hello Everyone, I need your help with a specific requirement which is: We have an UI action (New) that appears in two places for the (sc_task) table, First from the request item related list. Which is fine. Second in the list view of the (sc_t...
Hi,I have Date field called "Issue Date" i want to apply validation which will accept only today date/past date. it should Not accept Future date. Thanks,
Hi, I am working on a form to make returning parts easier for some of our users. Essentially all they need to do is go to the form, select the work order task that has the part they need to return, select the service order part #, and the quantity of...
I have multiple checkboxes on my record producer that are in a variable set. I am wanting to only allow one selection and the others be set to read only or false. How would I accomplish this? I don't want to do a select box I want to be able to acc...
Requirement - On the incident table, a record producer is in place, and I've implemented a formatter to display the variable editor on the incident form. Meanwhile, there's a field on the change table referring to the incident table. The goal is to s...
Hi All,i want to send dashboard as email to list of users. Dashboard is having list of reports. I have tried to schedule all reports and tried with "include option"in that reports are added as attachments. I want to send dashabord details in the eam...
Good morning, I created Catalog items, and captured in my update set in Dev instance. I moved it to ServiceNow Prod. I can see it is in the retrieved update set and showing as committed in Prod, however the Catalog item is not showing in Maintain It...
Hi,Record producer You cannot edit this item here as it is checked out for editing in Catalog BuilderWhile opening the Record producer i am getting this warning message.Please help me out how to fix this. Thanks,
I Want to delete the activity log from an incident and i followed the below steps to delete, still i could able to see the activity in incident. Attached is the screen shot which i need to delete.Right-click on the record and select Copy URL to Clipb...
We have integrated with a third part tool where the query push the data to Servicenow. The query has been mapped with import set table. The data comes to to import set table and via transform map, it pushes the data to target table with serial number...
Hi, Is there any possibility to make ServiceNow instance server down. I need to check the error code and message when trying to reach through APIs when ServiceNow server is down. TIA
