Forum Posts
Hide Update all and Update selected Context menus in database view table
I have to hide "Update All" and "Update selected" Context menu ui actions on the database view table list. I have a database view called "Testing tasks". I have to hide above context menus on list view. I tried to add condition in context menu like c...
Resolved! Related List Incident Number is not showing the correct incident number
Good Morning, I have a strange issue happening with my related lists. If you can see the screenshot below it's showing one number (INC0875225) but when I click on the record it shows a completely different number (INC0875224). The incident was crea...
Report on sctask table for 10 business days before created date
Hi, I need to prepare below 2 reports and then calculate percentage using a formula indicator:I have a catalog item with 2 variables : joining date and target date1. First report should show all SCTASKS created 10 business days (excluding Sat, sun a...
Resolved! If RITM state is closed complete then REQ should also closed complete
I need to update the REQ state to closed complete when RITM state is closed complete. currently if state of sc_task is closed then RITM state is setting as closed complete. So as well as RITM i need to closed Request also if RITM is closed. Any help ...
Getting the current user that is impersonating another user
Is there a way besides going to the System Logs mentioned in the below article to identify if the user who is viewing the form is being impersonated by another user? https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0717055 So fo...
Restrict insertion and updation of asset record if "Assigned to" user had already same model categor
I want to restrict records getting inserted and updated in alm_hardware table if user is already assigned to a model category except categry is not "Rugged device"I am currently using the below Business rule but when I update a asset record even thou...
Type error :- can't read properties of undefined (reading get)
c.hostname = function() { var host; $timeout(function() { host = c.hostname; this.server.get({ action: 'getvaluefromserver', name: host / }).then(function(response) { c.cloud...
CC group email using mail script
I have been trying to get this code to work. I am trying to cc a group based on certain conditions but the cc is not working correctly. The conditions are if the Assigned to is empty and the incident belongs to certain categories and subcategories to...
Hide The Submit Button on a Catalog Client Script
Hi All,I want to hide the submit button on a specific catalog item based on a condition.I tried using a UI policy but it's executed after the page has loaded. Because the page is heavy, it takes a second and the user can see the submit button before ...
How to set Catalog item variable date/time to display short date/time?
I want the Catalog Item variable of date/time (could be single line text) in the service portal to NOT show seconds or milliseconds. I understand this can be set on the display for user preferences, however, two things, it is already set to not show...
Pop-up confirmation upon approval
When the approver goes to approval table to approve the request.Once the approver clicks on Approve UI action button, he should receive a confirmation box saying ' Do you want to approve the request or you still want to continue reviewing? 'If approv...
New KFT (Knowledge Feedback Task) notification is also triggering my existing feedback notification
My team currently has already existing a Knowledge Feedback notification that triggers when Comments>Is Not Empty. We are employing Knowledge Feedback Tasks and need those to trigger to the same ownership group when tasks are created. The problem I a...
Resolved! Service Portal: a catalog item with a variable number of variables?
A group would like to use a catalog item to take requests for changing firewall rules. Their needs consist of taking in: 1. A firewall rule name2. A source IP3. A destination IP4. A destination port I can configure this for a single request, but the...
Resolved! current.update in the async Business rule
I am using an asynchronous BR where I am unable to update the current field value directly; instead, I have to use current. Update to achieve it. Is there any other way to accomplish this? Additionally, I have included a REST call in the BR.
