How to add "Additional details" tab after "activity", "attachment" for incidents on portal that appears after ticket is submitted.
additional details need to be visible for an incident ticket, it is by default visible for requested items.
Forum Posts
Difference between sla and ola ?
difference between sla and ola in servicenow
Resolved! Need a Report on Active ( open) RITM's where One or more tasks are OPEN
Hi Community Friends.I need a report on RITMs where one or more task are open. The RITM has multiple tasks associated with it but one task could still be open. I found this thread but its not giving me what I need.https://www.servicenow.com/community...
Notifications are triggering Multiple Times.
Hi All,I am facing an issue with notifications where same notification is getting triggered multiple times. In my case I am triggering a notification when event is fired, and I have called the event in one of the UI actions if user clicks on that UI ...
How can I update the field live based on other values of the record?
I have a string field on a form and I wanted to update this field value live based on the other values of the records. I tried calling script including in the 'Calculated value' & 'Default Value' of the dictionary. However, it seems no values are pre...
Resolved! What condition to be used in Flow for multiple child task closure
Hi All, I have a situation where I want to create couple of catalog tasks under RITM once initial 8 catalog tasks are completed through Flow.I am not sure what condition to apply to be able to check if all tasks are closed to be able to create new ta...
How to get previous value in email script
Hello All,I have requirement like when the catalog item is update then the notification will get trigger with following details.Previous Catalog Item Name: Test Catalog ItemNew Catalog Item Name: XXXXXXPrevious Category: OfficeNew Category: XXXPrevio...
Translate special characters from Rich Text field to Plain Text Field
Hello Everone, We have two fields, one custom field (rich text) and the other out of box field (plain text). We have a requirement to transfer from the rich text to the plain text field. The data is copied as HTML codes rather than the actual charac...
Resolved! How to restrict users from modifying User and CI record with ITIL role
HI Team,We have a requirement to provide ITIL role to groups but its causing the group to modify the User and CI record because of an OOTB ACL.Due to some reasons we cannot remove the ITIL role, is there a way we can restrict the modification of User...
Resolved! Incident Status Bar
I noticed on another instance of SNOW that within the incident Ticket there was a status bar ( in the shape of connecting arrows) which shows the different levels of status for the ticket. Such as Assigned, Work in Progress, Resolved, Closed. And whe...
Resolved! Problem populating a List type field from a record producer List Collector field
I am having an issue with a name value pair on a List field when setting from a Record Producer List Collector field.Here is the setup:The list field in the table has 3 entries setup as Label = something, Value = something.On the record producer I ha...
Resolved! Change color of helptext
I want to change the color of the help text under the field from red to dark blue, but can't seem to find where the help text is located. Can you give me a hand?
Business Rule should run only when the user is logged in
Hello All, I have created one br that consist of some script. But I want to run this br when user is logged in. Any help appreciated. Thank you
Resolved! Selecting a change request with an interactive filter
Hi, I want to select a change request or more beeing active on a date I define with an interactive filter e.g. today. My concern is that not all changes running today are displayed. I build my filter this way: work_date, start_date and end_dateIn my ...
Where are email logs stored indefinitely in ServiceNow?
I require assistance in identifying the table name within ServiceNow where email-related details, specific to a record, are stored. For instance, when an email is sent from a workspace linked to a particular record, this action is recorded under acti...