Ability to paste screen shots into the Service Request / Incident form
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‎02-10-2014 12:19 PM
Hi, is there any way to paste screen shots into the incident / service request form while creating ticket ? Lot of cutomers are asking about this feature on our side. How have you handled this apart from attaching the document?
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‎02-10-2014 09:00 PM
You can't paste a screenshot, unfortunately, but you can drag an attachment file onto the header of an Incident and it will auto-upload.
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‎02-10-2014 11:32 PM
you need 2 things to be able to cut/paste directly.
an HTML field (you can convert description field) and a fully supported HTML5 browser (i tested on Firefox and Safari)
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‎02-11-2014 06:36 AM
<jaw floor>
NO WAI!
I wonder... if you put that field into the body of a notification, will it embed the images as well?
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‎02-11-2014 06:43 AM
Robert - with a little scripting , YES!
