Resolved! Scripted rest api
Hi, I have a requirement to create RITM using scripted rest api. The values should be passed as json. Any leads to do this would be highly appreciated. TIA! -Ruchi
Forum Posts
Resolved! How to change number prefix including existing records.
My current requirement is to change number prefix on a custom table say "DOC" to "NO". Will the changes be applied to existing records as well?
How can I send an email notification to a requester when their change is still open but outside of it's planned end date?
Hi folks, I'm new to ServiceNow, and could use some help please. I'm looking to automate the sending of notification to Change requesters to advise them when their change is still open but had passed its scheduled end date, and they need to update i...
Resolved! Change Request Template Remove Sample Example Text
Hi Team, In the "Propose a new Standard Change Template" catalog item, the user has the capability to order a new change template. Below in that catalog item, when we select the change request fields, some dummy text appears on the field value next t...
Resolved! Could not use dot walk in Business Rule filter condition
Hello, I can't find the reference table in filter condition of business rule. I'm trying to find the Request item.item but it's not available. What I'm trying to do is to run this business rule only for specific catalog item.
if a user is inactive I need to close all tickets created by the user and also assigned to him someone help me with this requirement?
if a user is inactive I need to close all tickets created by the user and also assigned to him someone help me with this requirement? I need to write a business rule for this requirement
user_show_incidents attribute "Show related incidents"
Hello,This is probably simple but struggling to make the changes to the Macro.I've been asked to update the "show related incidents" button next to the caller so instead of it pointing to the incident table it points to the task and show's all relat...
Resolved! Can't remove 'admin' role from users
Hi all, I am trying to remove 'admin' role from some users in my personal instance. but when I go to roles -> admin and select a user to delete, the option 'remove user access from table' is greyed out. I tried a few options but I couldn't find out h...
Resolved! How to set Incident Assignment Group based on inbound email body
Hello, I am looking for a little assistance. I have a requirement to assign incidents to specifc groups based on a segment of the email boday. I am looking to queue of "VM Queue" and based on the following value assign it to the right group. So h...
How to calculate Resolution time of Incidents/Requests
Hi, How to calculate the resolution time for each Incidents or Requests, especially when the tickets are reassigned across multiple groups. Thanks, JJ
Resolved! Virtual Agent: Links will not open in Teams ***PLEASE HELP!!!***
Hello SN Community, I have integrated MS Teams Now Virtual Agent into SNOW, and everything is working fine with exception to any links that point back to ServiceNow (such as catalog items or knowledge articles). It seems that in Teams, it adds a pre...
Resolved! virtual agent - script to show a setup topic
Hi, For the VA chat bot, I ask the user is there anything else they need help with? If they select "yes" , i want to repeat the setup topic instead of the topics. I need help with a script to show "the setup topic" again. Similar to show all topics...
How to hide Service Catalog Category from Service Portal?
Hi All, How can hide a service catalog category ( Standard changes ) from service portal. Initially I hide it using 'Not available for' related list from "sc_category" table but it is restricting the users from creating standard change from Incident...
Resolved! VIrtual agent chatbot - keywords search issue
Hi all , In the virtual agent chatbot ,is it possible to edit the sentence "Please type your request " in the search box? . Because if incase the end-user type a request of his choice in "please type your request " box ,it says "I am sorry but I didn...
Resolved! How to delete all of the CMDB_CI data
We have the need to delete all of the CMDB_CI's in our DEV instance so we can test a new data source for CMDB. I have this script from the past and wanted to see if it will work now. var gr = new GlideRecord('cmdb_ci');gr.query();gr.deleteMultiple();
