The values of close_notes and close_code are empty when the status of an incident record is reopened during processing from closed with administrative privileges. I would like to know the function that is emptying the values of close_notes and close_...
Hi @Brian Lancaster , I have entered a record with values and configuration item field value disappears after the save UI Action is clicked on. Before it clicks on save (18) After it clicks on save Regards Suman P.
Hi All, We have a requirement to modify the Priority of an HR Case (this becomes a scoped application) based on 2 catalog variables in the record producer. Requirement : "Effective Date" is today or in the past AND "Is Pay Changing" = "Yes", then the...
i have a custom variable and that needs to display message on the basis of another variable. how can i achieve that? i am trying to create a macro which accept value from another variable in catalog item and displays msg on that basis of that. if use...
hii all, can anyone please expalin the Process flow of incident problem change management? thanks in advance
Hi All, I created an interaction record (IMS0006104) from agent workspace form. And then created an incident(INC0137902) from that interaction record using the create incident option given on the agent workspace. Now on Interaction form incident is...
I have a User Reference field called "First Name" in catalog item, by selecting user it needs to populate only first name of that user, not fullname.
I accidentally created some Flow Designer Actions in the wrong Application. I want to either set Active to False, delete them, or change the Application. I see the Active flag in the Designer list, but I cannot change the value. The Actions on sel...
Difference between catalog builder and maintain items ? Benefits of using CATALOG BUILDER , being a developer we should use catalog builder or maintain items ? Where the catalog item created by using CATALOG BUILDER will be shown to users ?
Hello, I am trying to create a report for some of our users that display how long it is taking for a Call to be transferred to either an Incident, Service Request or one of the other options. We have a field within the 'Call' table called 'Time Spent...
Requirement: we have two date variables (due_date and disable_date) that have specific rules around them. The dates can not include weekends or holidays (Schedule: Weekdays excluding holidays - 24 hours - 5b1d15ffdsdc9cd087047e88f4961928) and if the ...
Hi All, We have a custom table created in our application and configured Tabs as well under Standard Ticket Configuration module. But when trying to add more than 5 tabs, it is throwing attached error "You have reached maximum number of tabs for <tab...
I have a Catalog Items that I would like to have auto-assigned based on a value from one of the variables in the variable set. The variable is a reference field called "requestors_catalog_default" and it references the location table. can I do this ...
Hi All, I have two fields on incident form Say A(type- journal_input) and B(type- string). The current behaviour whatever comments we add in field A gets copied in field B. The requirement is- When some user type some comments in field A, irrespectiv...
Hello Community, i just need steps to create ACL so that only a specific role sees the new button in particular table.rest will not
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