HI Experts, Kindly help me, I have a mobile number variable in Single line type. If entered as 0420111111, it should format as +61 420 111 111 and should happen onChange action. i tried creating an Onchange catalog client script with below code i f...
I want to build integrations with ServiceNow, I setup a dev environment and it provided me with App Engine Studio, now it's showing me app templates and apps I can "create" with no coding, etc.. I don't want to create a new app in ServiceNow, I want...
I am writing a server script similar to this instead i have a List field that holds multiple items and I want to count how many items are in that list when the list is populated using problem_data.list_field = gr.getValue('list_field').split(',').l...
I have a requirement that the incident record producer should have a Parent location and sub location field. The Parent Location field should only show up options which are parent to other locations. I have a script include as below: Name GetParent...
Hello, Need to write script in server side to replace / or \ with empty space. I found below in community: The SNC.Regex API is not available for scoped applications. For scoped applications, remove the SNC.Regex API and use standard JavaScript regul...
Hello, I want to know is there in the "OOB" a way for users with "user_approval" role to delegate their approvals. ITIL users can do that from their profile in a related list BR, Hamza.
I have applied few conditions on the filter to the task table but the result is not showing up as expected. Below is the filter condition applied: I have a INCIDENT available here in on-hold state but the incident is not showing up. Even if the pend...
Hi allIn portal page there are more than 30 approvals so I want to display '30+' if there are more than 30 approvals can you help me with this widget approval script: Server script: -------------------------------------------------------------------...
Looking for the Process document and Template to write FRS for ITSM Processes
I currently have a REST Message set up with a POST method to log into a third party service. When trying to use Basic authentication with username and password, I will get the following error: When I remove the authentication and pass in an object...
Hi All, I am working on announcement in service portal, currently i am displaying the announcement with TYPE as Banner,widget. I want to reduce the height or remove the padding of the banner.Rest of the portal is appearing something messy for the exi...
Hi I wanted some info on what counts as Integration hub transaction. I am aware that using rest step,script action to call rest message or using rest method in inline scripts is counted as IH transaction. Does calling a script include from an action ...
Dear all, I searched but did not find any relevant help in order to be able to change the order of Comments and Work notes (Private) fields in an Agent Workspace view of a form: Tried the following: - have set the work_notes as user preference for t...
I have a multiline text field in a catalog item that I scan asset serial numbers into. The barcode scanner automatically adds a line feed at the end of it ex:ABC123DEF123and so onWhen they checkout, all I do is run a script and close the task. In the...
What is object in javascript in service now and how it is called. DOES A BUSINESS RULE Contains serverside and client script andhow can we check it?
