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Variable limit on catalog tasks?

We've got a service that has a lot of variables and when trying to add them, we've noticed there is a point where variables can no longer be added. We're able to move the variables from the left hand side of the variables list to the right hand side ...

Resolved! How to Implement the dynamic SLA? Depends on the number of service request in catalog form SLA should be decided dynamically.

Hi Everyone,  We have a requirement to implement the dynamic SLA,  Depends on the number of service request SLA should  be decided dynamically.  For ex. If service count is <=5 then SLA duration will be 3 days,  If service count >5 then duration shou...

APMSNOW by Kilo Contributor
  • 965 Views
  • 5 replies
  • 1 helpfuls

ServiceNow - How to view ticket history?

Hello everyone! I'm currently working front line infantry with ServiceNow.  Currently, we are forced to document all our tickets using Excel and submit them daily (e.g. SCTASKs and INCs with states (Pending, Escalated, Resolved)).   INC00001         ...

Try creating or activating the missing variables in flow.

I am receiving below error message in Flow designer. Prevously before Rome it wasn't throwing the below message as error. It is asking me to create/activate the variables. However, we do not need those fields on the catalog item visible to users. Ple...

Community Alums by Community Alums  
  • 1442 Views
  • 1 replies
  • 1 helpfuls

Resolved! How to add macro variable to a catalog item in San Diego version?

I was trying to put images in the Catalog Item with a variable that would come from a URL, for that I would use Macro Variable but in the San Diego version it is apparently not available or at least it is hidden. How can I set the variable as Macro? ...

Boaz Benicio by Tera Contributor
  • 1338 Views
  • 5 replies
  • 5 helpfuls

How to set a field mandatory through UI Action??

Hi All, When we select " Cancel Incident " ui action button on Incident table, The below field should become mandatory : " resolution Notes " should be mandatory. here is the current script for "Cancel Incident" button script... I tried updating the...

Divya K1 by Tera Guru
  • 811 Views
  • 3 replies
  • 0 helpfuls

Resolved! Show more information on Reference Selection

I am trying to sort out how to show other fields on the drop down of a reference box   Here is what I have This is showing just the "Name" of the asset, I was hoping to show other information, like the Model type   Here is the back end of this Type ...

find_real_file.png find_real_file.png find_real_file.png

UI action not redirecting to current page

I have a UI action and it is calling a UI page on the onClick but the UI action is not redirect to current, it is redirecting something else I have tried gsftSubmit but couldn't help. Below is the screenshot of the UI action script  

find_real_file.png
Sagar24 by Tera Contributor
  • 1013 Views
  • 4 replies
  • 1 helpfuls