Can you please explain me how to add Delete button on OOTB Client Email in Agent Workspace? I know you can go on Classic in the table and delete them but would be very nice and logic that agents can delete their drafts on AW Side. Check attached scre...
Hello, had a question that im stuck on for the temporary password to automatically expire after 72 hours after the new user has been sent their passwords to log in & would have to request a new one since it expired if its after 72 hours. I tried goin...
Hi, I have a requirement, As a System Administrator, I need to configure TLS/SSL for email connections to increase email security on the platform. Kindly help. Regards Suman P.
Hi, I created scripted rest api and provided endpoint to 3rd party.. how can I call scripted rest api in workflow. Once the response is success then only workflow process further
how to Find all active incidents where the category is software or hardware in Glide Record?
In my personal development instance there is a tab for Resolution Information. Using the Form Design tool, I have been able to add this tab back and all the fields but the Resolution Notes field. It shows it is the "close_notes" field from the task...
Hi, I am in the process of creating 4 additional service catalogs, 1 for each department. We already have a service portal for IT. My idea is to have 1 portal, then a page for each catalog, IT, Finance, Accounting, etc. Is this the best design? Would...
getting Bad Request (400) when attempting to save a service in service builder. We just have SB not the full DPM.
When we click on re-analyze UI action, when problem goes to closed state, work notes should be mandatory.
I have a field from which I am trying to push a value to target table but it is not working see screenshot.
Hi Experts, I am trying to create a entry in table which should take inputs from request i submitted. I have used trigger as service catalog and created below flow. Here record is not inserting. Please help me.
how to populate due date value in "Due date " field which would be 7 days after opened date (current date and time). time should also populate as per JST 17:30 in due date field . Please help . Thanks in advance.
Thank you for your help in advance! Problem: When a state is updated to "closed complete" or "closed incomplete" by the agent without saving it greys out (changes to read only). Agent has to refresh the entire page if he/she accidentally selects one ...
Hi all, In my catalog item i have 2 variables variable 1 - select matter: refers to u_matter table variable 2 - folder permission (type-list collector)- refers to user table i have a table(matter details) in my instance with following details My r...
Hello, We have experienced a strange issue this morning where the Default view on HR form has been modified and all the fields have been removed from the view. when I checked the Form Layout versions, don't see any recent changes. Tried checking th...
