Thank you for your help in advance! Problem: When a state is updated to "closed complete" or "closed incomplete" by the agent without saving it greys out (changes to read only). Agent has to refresh the entire page if he/she accidentally selects one ...
Hi all, In my catalog item i have 2 variables variable 1 - select matter: refers to u_matter table variable 2 - folder permission (type-list collector)- refers to user table i have a table(matter details) in my instance with following details My r...
Hello, We have experienced a strange issue this morning where the Default view on HR form has been modified and all the fields have been removed from the view. when I checked the Form Layout versions, don't see any recent changes. Tried checking th...
Currently using ISTANBULObjective: Create a second RITM under new REQ using script in Workflow. This RITM would then trigger it's corresponding workflow.Details: We have a Catalog Item (New Provider) that allows our organization to ask for a onbo...
Hi, I am unable to add the fields to the columns in the table and list view is showing empty. It was working fine, couple of days ago. but from yesterday i am facing the issue. i tried all the possibilities ,but didn't succeed. reference screenshot a...
Hi Everyone, Variables are not visible in portal for few catalog items, even I have checked below link but no use, please can anyone help. https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0749918 Thanks in advance.
Field - Ticket number should come as a hyperlink on notification. I tried with insert link it gives the display value with hyperlink but on clicking it comes as Record not found. I think the URL is not correct...How to make it refer to current recor...
Hi all, I'm little bit confused, like how to link the fields from 2 different tables. Ex: sys_user & cmn_location. In user table i can able to see city & country fields but the field names are populating as location for both. In this case I want to g...
Hello community, i created new instance from servicenow developer site, i hope i made some changes, i cant see context menu in my list view header(please correct me if the terminology is wrong) but i see the context menu in my form view eg: when i cl...
How to prevent duplicate records in staging table ? I mean, if there is any duplicate record in the excel file then while importing records through that excel file in staging table it should prevent the duplicate records to be imported. Can I use o...
My service desk team supports Internal Users, External Users, External Vendors which need to be added to the "caller" field when a new user is encountered. Due to the nature of our business the external users and vendors are an undefined list and wil...
Hello, Just to say this is my first time trying to use/configure a REST message and have no previous knowledge at all !!!! I am struggling with a REST message using a variable from a catalog request. I have created a REST Message with an Endpoint tha...
Hello, I have an issue getting the variables to show up on an SCTASK after submitting a request. For instance after a request for hardware is submitted through the catalog, it creates a RITM and an SCTASK for review. The variables from the form are s...
Hey Everyone, I have a single user who is unable to view our employee self service site or access any sub pages (other than knowledge base which loads fine). The user reaches a blank white page, this is reproducible in all browsers by using impersona...
Hello all, It has been requested that when an ITIL user replies to an Incident via email, that the email message go into Work Notes, while if the caller replies, it goes into Additional Comments. I believe the Update Incident (BP) should be cloned a...
