Ability to paste screen shots into the Service Request / Incident form

[Ruchi19]

Hi, is there any way to paste screen shots into the incident / service request form while creating ticket ? Lot of cutomers are asking about this feature on our side. How have you handled this apart from attaching the document?

[Tom Alday]

I know Chrome, Firefox, Safari and IE11 (possibly IE10 too) allow pasting images into HTML fields.

[Karen Warren]

I am using Chrome v. 37.0.2062.120 m and cannot get screen caps to paste into HTML fields.   I can do it easily with IE.   Has anyone gotten this to work on Chrome? I am doing simple Alt+PrtScrn and Ctrl-V to paste.

Anyone with advice?

[dbc112]

Hi Andrew,

I have Firefox 33 installed and try a simple copy and paste.. Can you expound on exact steps? We have the KB module basically out of the box (nothing really custom) at this point.

Thanks for any info.

[Slava Savitsky]

Keep in mind that browsers that do not support pasting images into HTML fields will also be unable to display images pasted using a browser that supports this feature. For example, a user with IE8 will not only be unable to paste an image but also will not see images pasted by other users who have IE11 or Firefox.

[masella]

For those who have got this working - Have you got it working on UI14?

In addition which TinyMCE HTML editor are you using?