Ability to search change requests in Global search, for the CIs added to the affected CIs list

[Vidv1]

Hi All,

Presently, if we want to search for the changes executed on a CI, the CI should be added under configuration item field of the change request(primary CI).
And If the same change request has other CIs added under Affected CIs related list, we are not able to search for the change request in global search.

One way to see changes executed on all the Affected CIs - we can do it using "task_ci.list" (under Task column).

But our requirement is to be able to see those change requests in the results of the global search, when the affected CIs are searched for.

Is there a way this can be implemented? Please help.

Thank you in advance!

[Jaspal Singh]

Have you checked link?

[Vidv1]

Hi Jaspal,

Thank you for the help.

I had followed the steps from the link, but it is still not working - the sys_id keeps appearing in the search results (as screenshot above). And just to inform, we have tried it in the Personal instance. 

Could there be any other way to fix this? 

Thank you!

[Jaspal Singh]

Did that work in Personal Instance?

[Vidv1]

Hi Jaspal,

No it did not work..