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Give access to group to view ticket

Hi Team,I want to give read access of private ticket to user who has ad role. Private is check box field on incident form.I have created one group and Add one user and one role "ad" to that group.I have created one read ACL incident.None with conditi...

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lucky24 by Tera Contributor
  • 905 Views
  • 1 replies
  • 0 helpfuls

Remove a related link from portal profile options

Hi, hoping for a quick solution.... We are using CAS authentication for all of users. We have a configured the system so that if a user as no role in servicenow, they will be taken directly to the portal. If they have any role, they will be presented...

Tony Minhas by Kilo Explorer
  • 1456 Views
  • 5 replies
  • 0 helpfuls

How to call flow designer action from OnSubmit client Script

Hello, From the Onsubmit Client script, I'm trying to trigger the Flow Designer action. But it is not working.As you can see from the code below, I'm trying to call a flow designer action, and based on the output, if output is true, I need to send an...

JRY by Mega Guru
  • 3114 Views
  • 11 replies
  • 0 helpfuls

Resolved! Approve button not working on ESC portal

Hello Everyone, Approve/Reject button is not working on ESC portal if we click as an ITIL or any other user, but record is being approved when we approve as an admin. Before approving:   After approving as Approver / ITIL user : If I refresh the pa...

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Configure a Field Type - Phone Number

Hi All,I want to use the field type phone number but my country is not included in the list.How can I add a country to the list?Another question is how can I create a new type (for example: 4+ digits string ). Thanks:)

String Minimum Length Attribute

Hi All,I have a short description field and I want to set it's minimum length to 4 digits.Is there an attribute to use instead of writing a script? Thanks :))

Generating OTP

Hi, How to generate OTP in Servicenow through API... Please suggest me how to achieve it. Thanks in advance.

pradeep49 by Kilo Contributor
  • 1686 Views
  • 2 replies
  • 0 helpfuls

How to add an user to glide list field and group member as well

Hi Team, I have a requirement. 1.I have a field called "manager" in group table. If i add some one to "manager field" in the group table. the person should be added to group member in that particular group. As well as he should add an user in another...

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sinu2 by Tera Expert
  • 1204 Views
  • 8 replies
  • 1 helpfuls

Copy attachments from one SCTask to antoher

hi Guys, how we can copy attachments from one SC Tasks to another SCTasks. for example: one request having multiple SCTasks, I 'm not going attach the attachments in Request.I want to attach the attachment in any SCTAsk, that attachment should be cop...