We have a scenario where we wanted route the assignment groups based on Country, category and subcategory on the incident table. For that we wanted to go with low code/no code approach. I have tried creating country field on the incident, and Sys_cho...
Hello, I have a Catalog Item which I have some variables that are hidden from the request form as they do not need to be filled out during the request.I want to make these hidden variables, which are empty, to be shown on certain catalog tasks that g...
Hi all, I wanted to limit the number of records to limit to 1000 when REST inbound API is called. Can someone help
Hi All, I have requirement where if we add or remove users from incident Watchlist then same should also reflect in case.This requirement is only one directional from incident to Case. E.g. Scenario1:- If we add two users A,B in the incident watchli...
The Change Registration model should have the following states: Scheduled, Review, Closed, and Canceled. The initial state for the Change Registration model should be Scheduled.1. Update the Change Registration model record to include all of the requ...
In my scoped application i have a field called planned start date where it should not take past date if so it has to throw error msg and should clear the value but unfortunately its happening for past date, today , and for future date too. what went ...
Hi I am using condition {gs.hasRole("admin"); } Please suggest me what doing in script.
Hello,We have a few sub groups which has a parent. When extracting a report for all the incidents and tasks pending, the assignment group was given as parent group. The report did not pull up incidents and tasks assigned to sub group.What are we miss...
Hi, Is it possible to make a list report that displays the requested items and the last related task? The show report structure doesn't seem to be available for list reports.
Hi, We have a business rule which updates a record in table B when there is a change in table A based upon a unique field called ID. We have updated a blank ID record in table A which updated 1000+ records in table B, since there were 1000+ blank ID...
User created 6 scheduled reports out of which 3 scheduled reports email are not receiving by user. But we have email logs with in our instance (sent & processed).The same user receiving emails sometimes and sometimes not. User is having access to re...
Hello All,We have a requirement to update the 'Change Success Score' of the assignment group if SLA is breached for Change Request. For this, we have created an Automated indicator on the 'Task SLA (task_sla)' table also we added this indicator in th...
Hi,we have a third-party integration integrated with ServiceNow.suddenly the incidents and service requests are not flowing to servicenow automatically but only when pushed to servicenow manually. (bi-directional integration with 2 reference fields. ...
Hi In one of the catalog item workflow, we have an event created to send notification to an email id, which is taken as variable, which is passed as param 1 in the event. (Say variables.email_id). When this event is triggered, notification will be s...
