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Forum Posts

I want to have the details in one section in email notification

Hi All , I have an existing functionality where I have two sections in my email notification as seen in the image below  now I want to edit the section and I want to have all the ten fields one above the other  I have this piece of code in my existin...

PoojaKhatri_0-1697543065983.png

wiki type article

I am trying to create a Wiki-type knowledge article. this is the very first time, I am created can someone help me how to create these Wiki-type articles? or any pointers where I can find this information.

PaulSylo by Tera Sage
  • 1424 Views
  • 3 replies
  • 0 helpfuls

Copy Change Request attributes

Hello, everyone,I'm doing the ITSM simulator. Can someone help me with this task? Can you give me the list of actions to complete the task? Thank you!   As a change requester, I want certain fields and related lists copied to the new change request w...

gianluca5 by Giga Contributor
  • 3385 Views
  • 8 replies
  • 25 helpfuls

Resolved! Comma Separated Values in Email Script

Hi Community, I have this email script which is pulling affected products in the notification. var gr = new GlideRecord("m2m_kb_ci");gr.addQuery("kb_knowledge", current.sys_id);gr.query();while (gr.next()) {template.print(gr.getDisplayValue('cmdb_ci'...

Resolved! Auto-populate the three paragraph in the HTML field type

Hello Expert, I have HTML field type, want to auto-populate the three paragraph in the HTML field type. When i tried to use default value to show the three paragraph ,it's shown all in one paragraph .How i can achieve this requirement ?   

Rajveer by Tera Expert
  • 458 Views
  • 1 replies
  • 0 helpfuls

Problem Management Report

Hi TeamNeed urgent help. I'm struggling to make a weekly/monthly problem report bcos we don't have CMDB incorporated in our ServiceNow tool. I need a consolidated problems report to include: Duration of the Problem ticketLast update to the problem ti...

Some workflow activities running twice

Hello, I am working on existing workflow where I found that most of the activities are running twice in sub prod instance. Everything is fine in prod instance. I also imported xml from prod to avoid any issues; but it didn't help.Kindly help. Thanks,...

Data source

Hi, We have data source been created and type is Excel and method is AttachmentAlso there are few transform scripts been In placed.  I want to use the existing data sources which is already been created to transfer the data in Target table. I'm getti...

anvitha ash by Tera Contributor
  • 432 Views
  • 4 replies
  • 0 helpfuls

Filtering ci upon selecting category in change request

 The requirement is that, if the user selects a category "asset id change" in the change request form, then only asset of "cmdb_ci_firewall_device_palo_alto" class should be filtered or displayed in the configuration item field where it is a referenc...

saptarshiamc by Tera Contributor
  • 1059 Views
  • 5 replies
  • 0 helpfuls

Need to update records based on filter conditions

Hi, I have a requirement, in flash form there is field called Type with option user, location and account. and another field called Tablename (data type is tablename ).If user is selected in type then sys_user table displays in table name. If locatio...

suuriya_0-1697471354012.png suuriya_1-1697471436471.png
suuriya by Tera Contributor
  • 582 Views
  • 5 replies
  • 0 helpfuls