Hi, iam trying to populate lookup select box values based on other field but when i keep javascript function in refrence qualifier function , it is returning all the values but in the logs i can see number of records as 4 only. Does calling script i...
HI Team,I am creating template for kb_knowledge table in Templates table (sys_template). I am not able to see "Knowledge base" field in field list. "Knowledge base" is field available in table, so it should be available in list of fields.
I have requirement to get the data from from MRVS which is having more than 1 row in script include and passing it to Client script. But i am facing problem here not bale to fetch the data.
Hello, for a specific reason i need to deactivate the "Away" status in SOW so that agent will be always shown as either available or offline. Is there any way to deactivate the state or to work on inactivity rules in order to trigger the away statu...
Hi all, We have a use case where we are looking to have a notification fire when the planned end date time is approaching its final hour. This is to serve as a reminder to close off changes.I can get this working fine if we base it on the day but not...
We are facing an issue with 'Stage' field of Requested Item, when Stage of RITM is set to Completed(Closed Complete/Incomplete/Skipped) - (through Process Flow - Flow Designer), it appears always Grey when expanded and not Green, although state and ...
We are having multiple catalog items and we have flows associated per catalog item for approval and task creation. Now approval group for each catalog item is stored in the flow (which for me seems to be hardcoded). Anytime we need to make changes in...
Hi Friends, I have a requirement to auto populate the age based on date of birth.I have created a script include and catalog client script for this but the age is not auto populating.while checking the script Include in background script it is workin...
Hi i want to change the values that provide additional details of select CI from list collector in RITM, can you help me with how i can add more fields to it. Below is the screenshot i am talking about:
I have scenario where I have to save the form and call the Ui page on click of a UI button. I tried using g_form.save() and g_form.submit() but nothing worked. I have tried calling another function from on click function but not sure about the right ...
Hi, I have a doubt related to email logs. When we open email logs ,under reciepients email ids, how can i find where and in which application (ex: inbound action or notification), that email id is involved. In the sense how can i search where this em...
Is there a way through the flow designer to send notification to requested_for , 30 and 14 days before the expiry_date variable on requested item?I started like this, but don't know how to get requested_for into recipientsThanks in advance for the ad...
I have to send a notification to the user when the ticket is 3 days old and the state is in awaiting info state and when a ticket is in the "awaiting info" state for more than 6 days, then the ticket should be canceled.. i have created scheduled jobs...
Hi All, I want to compare two dates , one is Calander date time and another one is Glide date time, I want to comapre if both of these are same.
Hi All, I want to pass two parameters from client side to server side (script Include), I am using change client script and sending data to the script include. var ga=new GlideAjax("script_Include_name");ga.addParam("sysparam_name", "function name");...