I have a catalog item that has a reference variable to select an assignment group (select_group), then a list collector variable (select_group_member) that should show only the members of that group. For the select_group variable, the reference quali...
I have a requirement to restrict approvals on a specific catalog item. They do not what User Delegates to be able to approve these requests. Sounds easy enough. I've found the "exclude delegates" on the email notification. I've also added a busines...
Hi,Please can someone ¸help me with screenshots showing how in Advanced Work Assignement 1- Add Skill to user2- Add user to groupe3- Etc.... Thank youRegard
I have a json and i want to send approval request to each one by one in a flowi have got the length and object of the json in an array json {"Approvers": [{"Approver": "Testuser1","Type": "User","Approval_Type": "One","level": "1","Var_Name": "Var_Va...
For some reason, the manager name in the Incident, Request and User forms is showing the full distinguished name as opposed to CN and GN. How can I fix this? I already have ldapUtils.setManager(source, target); running in the LDAP transform. Thank...
I'm trying to create a query filter to display the tickets opened by any group member that the user is a part of. For example, if I'm a member of the "SaaS_Team," I want to see all the tickets created or opened by other members of the SaaS_Team in th...
Hello, In the checklist item table (checklist_item)we have field called complete. I need to calculate the ones which are complete true to that of total checklist. I'm trying using after business rule. Any help or idea on this. Thanks in advance.
Hi All, I am triggering a catalog item using an inbound email action where in a request gets created. But I see request short description and description fields are empty. Inbound email is on sc_cart table. I am writing short description and descript...
Hi Al I have a requirement that need to send send a email notification to "Author ,KB owner and content owner" Whenever a knowledge article reaches 60 and 30 days before Valid to date?If need to send warning notification exactly if valid to have d...
Hi All , I have a requirement where for my normal change requests it should trigger the function CNC() [in the function I am skipping assigned to and requested by from getting the approval emails ] the event nc.approve.inserted but the below script i...
Hi All, I have a related link UI action on incident form, and I want to open the form in new tab on click of this UI action. Also, I want to use a system property in a Link for instance value. once the catalog form is opened it should copy some some ...
I would like to verify the identity of callers to my Service Desk before I provide them service for certain requests. We use the password reset process which includes functionality for QA verification, etc - I would like to build a process that all...
I'm a development student and I'm doing an activity that needs to extend a "student" table from the "user[sys_user]" table, but I can't find the option to extend it anywhere.I'm in a defined scope application (if that makes a big difference).
Hi All, I am looking to create a report if a incident at some point is update to P2 or created as P2 by a specific team. How can we achieve this? Thanks!
Hi Team,I have one IT checkbox variable on catalog item.If this is true only that time I want show quantity option to user.How can we achieve this.?
| User | Count |
|---|---|
| 35 | |
| 26 | |
| 18 | |
| 12 | |
| 8 |
