Abort on catalog request submission

[Sebastien C]

Hi,

I need to abort a submission of a request.

The submission must be aborted if a variable List collector contains a substring

I added a catalog Client Scripts - printscreen in attachment.

Issue:

even if the list collector contains "CyberArk", the request submission is not aborted.

Also, I need to display a message when submission is aborted

Kind regards,

[Pradeep Thipani]

Hello @Sebastien C ,

Lets rewrite the code as below and give a try,

function onSubmit() {
// Get the List Collector field value (comma-separated sys_ids)
var listCollector = g_form.getValue('list_collector_variable_name'); // Replace with your List Collector variable name

// Check if the list collector contains any values
if (listCollector) {
// Get the display values of the List Collector
var displayValues = g_form.getField('list_collector_variable_name').getDisplayValue().toString();

// Check if the display values contain the substring "CyberArk"
if (displayValues.indexOf('CyberArk') !== -1) {
// Display error message and abort submission
g_form.addErrorMessage('Submission aborted: List contains CyberArk.');
return false; // Abort submission
}
}

// Allow submission if no match found
return true;
}

Please like and accept the solution if that helps.

Thanks & Regards,

Pradeep

[Sebastien C]

Hi Pradeep610,

I have that information on catalog client scripts after put your code:

Info Message

This catalog client script is not VA supported due to the presence of the following variables in the script: g_form.getDisplayBox.value

New client-scripts are run in strict mode, with direct DOM access disabled. Access to jQuery, prototype and the window object are likewise disabled. To disable this on a per-script basis, configure this form and add the "Isolate script" field. To disable this feature for all new globally-scoped client-side scripts set the system property "glide.script.block.client.globals" to false.

And during the submission I have that alert:

"There is a JavaScript error in your browser console"

Kind regards,

Sebastien

[Robbie]

Hi @Sebastien C,

Can I clarify a few points if possible please.

First off, where exactly is this script running or expected to be called - for example, the Service Catalog (Back end and native view) or Portal / both?

You've mentioned- VA - are you referring to the Virtual Agent - again assume so.

Just as an FYI - I tested the script I provided on my PDI using the Service Catalog and native view / Portal only - not via VA.

With regards to the first message (Message 1 below and screen shot 1) - this message is displayed on every Client Script as standard, so don't let that send you down a rabbit hole.

Message 2 however: "There is a JavaScript error in your browser console" - This is of concern. g_form.getDisplayBox.value

It looks like we need to address this.

And if get getDisplayBox().value cannot be leveraged, your going to have to tweak your Script Include slightly and rather that pass and check using the display value, you'll have to use the the sys_id and and check based on this in the Script Include.

To help others (or for me to help you more directly), please mark this response correct by clicking on Accept as Solution and/or Kudos.


Thanks, Robbie

Screen shot 1 and message 1:

[Sebastien C]

Hi Robbie,

The submission is done exclusively on the portal.

The catalog client script is written in the request.

The test is not done only in the portal.

Could you please tell me which changes I have to operate ?

Why is it work for you and not on my platform ?

Here my version:

Build name: Washingtondc
Build date: 08-19-2024_0842
Build tag: glide-washingtondc-12-20-2023__patch4-hotfix1b-08-05-2024

Kind regards,

Sebastien