Automatic Transfer and Display of Service Catalog Variables in Change Requests

colin-lucwe
Tera Contributor

How can the Variable Editor Formatter (VEditor) in a Change Request be configured so that the variables entered in the Service Catalog (Requested Item) are automatically transferred to and displayed within the Change Request, making them available for review and processing?

1 REPLY 1

Brad Bowman
Kilo Patron

These are two different records, so this will only happen 'automatically' if you include a mapping of each variable from the RITM to the change_request record at the time it is created.  The method will depend on how you are creating Change Requests from RITMs, but can likely be covered by a before Insert Business Rule that runs on the change_request table.  If the parent field is an ritm record, or however you're relating these two records in your case, do a GlideRecord to lookup the sc_req_item record, then a line of script for each ritm variable to change variable.