Access to a related list(Attached knowledge)

[Manohar23]

How to give access to Attached knowledge related list to a user?

User has ITIL and Knowledge role

[Ankur Bawiskar]

@Manohar 

Seems similar question is posted few mins back

enable related list(knowledge article) for particular user

Regards
Ankur

[alkindis]

@Ankur, the link you shared has been archived 🙂

[Ankur Bawiskar]

Hi Manohar,

sharing the approach here if you want to show kb related list on incident form

You need to configure the form layout of incident and add this related list.

1) configure related lists

2) Add the related list of Knowledge -> Source Task from Available to Selected

3) save form layout

4) you will see the related list of kb article on incident form

Regards
Ankur

[Ankur Bawiskar]

@Manohar 

Hope you are doing good.

Let me know if I have answered your question.

If so, please mark appropriate response as correct & helpful so that this thread can be closed and others can be benefited by this.

Regards
Ankur