Hello: I created a Group for the purpose of granting certain rights ("Roles") to users based on membership. However, it is not a true Assignment Group that will be working incidents. Thus, it does not need to appear as an available Assignment group —...
Hi, I have created a Catalog Item and added the variables I need to collect the relevant information. These are either Single Line Text or Select Box. The Select Box contains a static list of options the user can pick from. It is this list of options...
Hi All, I have a list collector variable referencing to the user table. I just need my end user to search the users with the help of userId(user_name) instead of name. What attribute i need to use? I have tried glide_list,ref_auto_completer=AJAXTabl...
Hi, Can anyone let me know when and under what circumstances we get Communicate Workaround option in Problem Management? Regards Suman P.
Hi there,I'm using email script, (a part) shown here below, to print the last given "Additional Comment" within a Incident, in an system notification (email). template.print('<p><span style="color: #ffffff; font-family: trebuchet ms, geneva; font-siz...
It looks as though the SAML SSO Certificate in one of our instances is about to expire. Can someone confirm if the Azure ServiceNow Enterprise application SSO supports automatic certificate rollover as stated in the renewal section of Manage federati...
Hi, How to use console.log() in ServiceNow and how to check? Thanks and Regards, RamaRao
Hello everyone, I have a list collector on a catalog item. When the item is submitted the Values of the field on the RITM/SCTASK appear as "a, b, c". I've been asked to convert this format to "a | b | c". so basically the ask here is to remove the co...
Write operation against 'sys_attachment' from scope 'x_demo_test' has been refused due to the table's cross-scope access policy While adding attachment am getting below error Thanks in advance.
I would like to copy below fields from Incident Record Short DescriptionDescriptionAssignment groupConfiguration ItemCategoryPriorityImpact Urgency Please help
Hello All, I have created custom field with integer type on problem form, I want to show related incidents count on that field when user is checking on problem.list view, Is there any way I can achieve this ? I tried with display business rule, but t...
Hi All, I have below requirements regarding styling. 1) I have created a select box type variable in record producer. Now requirement is to show its options/choices as bold in service portal and other UI too. Tried g_form.getcontrol('request_type').s...
Hi all, Please guide me on how to send data from the custom tables to other application, using the web services / REST API. Requirement is to send some of the fields information from the custom tables in a JSON Format on a weekly basis(Every friday...
Hi All, I have parsed the .ics file and got the below DTSTART values. How can this be converted to a date\time value as I need to store this DTSTART value in a custom field on SNow.
How to add "Sort Icon" on the table header and sorting to do be done when clicked on it in service portal. Attaching the screenshot below. @Ankur Bawiskar @Pranav Bhagat
