I'm getting an ask to try and create two catalog items which can essentially work in tandem to one another. The ask specifically is to create a catalog item that a user can submit (not something like an order guide or a record producer) in which a us...
HI All, (Catalog Item) I am trying to get the variable 'location' to auto populate with the requester information. Initially, the location populates with the signed in requester because I have a default javascript in place that does that. If I chang...
Hi Developers, I need one client script for below requirement. 1. On Portal If we select "Category" -- "Strategic" -- > it should populates "Type" values are "Project" and "Enhancement". 2. On Portal If we select "Category" -- "operational" -- > it s...
Hi. I just want to ask, is it possible to use the email field instead of the user_name field when using external login? Our users are synched from AD, and some of their usernames exceed 40 characters, so when they try to login, the system couldn't fi...
Good afternoon - I am attempting to create a database view to report on Catalog item variables and struggling in getting the display name of the variable to show instead of the value. I have joined the table as seen below and am pulling back the not...
I have an ask to make a custom field stand out whenever a VIP is selected. No big deal, I figured I'd just copy the style from the Incident caller field and switch up the variable. Except that doesn't work. So I looked around, found another person tr...
According to KB0539982, I can set my variable set to have different layouts, by setting the layout on the variable set and the order of the variables within the variable set. I would like to have three variables displayed across 2 columns. I have ...
Hi Community, I have created a new Record Producer on submitting a Access Request ACR0001111 record is produced in X table. the requirement is to show ACR0001111 request in My requests widget in service portal. currently all Req items and Incidents...
Need a before Query business rule which checks for a group membership of the currently logged-in User and returns some filtered records from sys_user_group table having field value Hidden=true.
Has anyone ever Customized the MS AD Spoke Action before? We are attempting to add a couple of attributes to the action. Specifically the description and the employeeID. We were able to modify the Mid Server Script File "ActionUpdateADUser.ps1" and h...
In the agent workspace, under the list filter I am unable to save the group by assignee to be the same for all the users. This is feasible under my list category but nit feasible under lists category. Any idea how can I save the filter? In the pictu...
Hi, This is my first time implementing the chat functionality in SN. I have a question around the Business Rule SNC - Chat Queue Average Wait Time Has anyone built the average wait time business rule to set this based on the calls in the past hour...
Hello, We are using Live Agent Chat without VA. I was wondering if anyone knows of a way to modify the URL to point to our Service Portal vs the platform view after an incident is created and you put the incident number into the chat. By default it ...
I see mid server is up and running in my dev instance, when https call is made via mid server fails with below error The request failed: Request not sent to uri= <host>: org.apache.commons.httpclient.HttpException: Session contains no certificates - ...
One of our stakeholders has asked to collect additional information from a third party (eg not the requester or fulfiller) partway through the workflow for a catalog item. The example they gave (although final requirements may vary) was something lik...