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Resolved! How to build a regex for an IP Addres Range?

Hello experts please I need your help, how can a regex to accept an IP range be built? for example: 34.3.4.4 - 34.3.4.5 I have this regex from  https://community.servicenow.com/community?id=community_question&sys_id=0cf3a62ddbb8a010fa192183ca96198e ^...

Jesus Nava by Tera Guru
  • 2219 Views
  • 16 replies
  • 2 helpfuls

How to create a catalog item with a user specified cost

Background:We are trying to replace our old online capital expenditure request form by using service now.For some of the use cases, predetermined catalog items like laptops and cell phones will be available in the catalog and can be added to the cart...

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Service Catalog tables

How many tables or there in service catalog? and what is the table name of service catalog?, which are common catalog?

CMDB Blue print

Hello All,Can anyone have created template for CMDB blue print.Please send me document for the same.Thanks,Sravanthi.Yycsravanthi60@gmail.com

chaituy by Kilo Contributor
  • 2085 Views
  • 4 replies
  • 3 helpfuls

How to Send Reminder Notification for survey

               I have added the reminder notification field on form,                              How to  Add a field reminder notification checkbox on survey definitions. This should send the reminder email notification for the survey instances, dur...

Shawn33 by Tera Expert
  • 2182 Views
  • 2 replies
  • 2 helpfuls

Problem Record end to end Turn Around Time

For Problem SLA - which column do i need to add in order to determine the duration or turn around time (TAT) for the problem record means the duration of the time taken from Opened until Completed.  Table used is Problem_SLA. 

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Prem Singh by Tera Contributor
  • 904 Views
  • 5 replies
  • 0 helpfuls

Resolved! ITIL Usage Report

I have a requirement for a report showing all ITIL users along with their usage history. I have read numerous posts about an "ITIL Activity Report" but seems that may no longer be available as that was a part of ServiceNow Share. Does anyone have a g...

Brad Husman by Tera Contributor
  • 2298 Views
  • 3 replies
  • 1 helpfuls

Find users with ServiceNow licence users who have not used it

Good morning,I am trying to find out if there is a way to find users who have a license assigned in ServiceNow who have never actually utilised that license (or not used it for a period of time).We are nearing our license capacity and have anecdotal ...

sable by Mega Contributor
  • 1989 Views
  • 6 replies
  • 2 helpfuls

Resolved! How to run a Scheduled Job on last week wednesday of every month

Hi All, I have created  a scheduled job to run on last week wednesday of every month,but its failing to run for some month var answer = false;var rightNow = GlideDateTime();var dayOfWeek = rightNow.getDayOfWeekLocalTime();var day = rightNow.getDayOfM...

Community Alums by Community Alums  
  • 1077 Views
  • 3 replies
  • 1 helpfuls

Resolved! Email Client Template should visible to specific role.

1. I have created new email client template that auto populate "Caller" Email in TO field. 2.But I want this functionality or display this template only when the  users  A  having specific  role e.g. "role1" . 3.for other users this should work as no...

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Para5 by Tera Guru
  • 1240 Views
  • 2 replies
  • 1 helpfuls

Resolved! Approval Flow based on Service Managed By

I'm trying to create a Flow using Flow Designer that can be reused for several access request catalog items.  The approver is the Managed By on the Service (cmdb_ci_service) access is being requested for. I'm trying to avoid creating a Flow for each ...

gaf627 by Tera Expert
  • 1361 Views
  • 9 replies
  • 0 helpfuls

how to create list view widgets in Service portals

Hi community,   I am trying to create widget for incident table list view with more fields but i am not getting, Can anyone help me on this and  I have attached screen shot for your reference. Thanks, Venkataramareddy BS