Set close notes and close codes as mandatory while closing/resolving the incident in client script
Set close notes and close codes as mandatory while closing/resolving the incident in client script
Forum Posts
History > List in the Location table not showing any values for other than admin
Hi All We have added History > LIST to the location table recently. (see the screen shot in Location 3) as shown in the 'Location 1' screenshot, the LIST is available for all the ITIL users. But if we click the LIST from the ITIL users, it is showin...
Resolved! Users cannot access table
Hello Community, I created a catalog item (form) for my company's service portal. The issue is that the reference table my list collector variable is pointing at is only accessible for admin users. I believe that is a default ACL applied to all table...
Resolved! "Enable Link" Provider Notification Content MS Teams Links Don't Work
Having an issue via Conversational Integration with Microsoft Teams, Virtual Agent Provider notifications that have "Enable Link" selected. The notifications are sending fine, but the resulting message in Teams which has the button that's included wh...
Resolved! OOB incident notifications for Incident Commented & state Changed, Incident Commented for ESS & Incident Commented for ITIL
Hello Can someone please provide examples of the OOTB notifications for the following: I would like to know when triggered, who receives, the subject & example body of email 1. Incident Commented & state Changed 2. Incident Commented for ESS 3. Inci...
Resolved! How do I add attributes to the activity stream of devices in the server class and subclasses?
I added a few custom attributes to the server class and would like the changes to these attributes to show up in the activity stream for servers. Thus far I haven't been able to find any documentation on how to do this.
Contextual Search Configuration for searching knowledge article.
I have configured contextual search for the catalog items' Short description field by creating entry in Record producer configuration. But instead of searching the entered keywords in Short description of knowledge article, it is searching the keywor...
Resolved! How to create duplicate relatedlist in any form
Hi All, Can we duplicate the related lists on the same form.? If yes, how to do it. I am having feature and release tables , where in feature record, there is a reference field of release table with field name parent. So, it created a related list on...
Resolved! Business Rule issue - triggers twice when comment is updated via email
Dear Team, We have business rule : Jira_Webhook_Commentsupdate. This rule should ideally gets triggered when someone updates the comment on Incident, and the Jira_ref_id field is not empty i.e. have value. In regular scenarios i.e.: when someone upda...
Resolved! How to fix View by user role
Hi, experts. I would like to fix View by user role. I have created one user and one role and assigned that role to that user. I would like to do the following. 1. I would like to create a view that only that user can use. 2. If that user is in contro...
Resolved! Can we override "--None--" value for a dependent choice list?
Hi All,I have been attempting to override the "--None--" value of a dependent choice list to "--", but unable to do so. I have tried to implement the same by using Choice List table(through NULL_OVERRIDE) and onChange Client Script (through addOption...
How to create Dynamic Subject of email client Template?
I want to set the subject of my email client template:- I created an email script and used:- email.setSubject(''); and called the email script with tag ${mail_script:'name od email script'} in the body of the template. But the value of the subject is...
How to grant access to extended task table?
I created a custom table that extends to a task table. I have a workflow attached that creates tasks. I'm trying to figure out how to grant access to the tasks that are created for the custom table. I did a debug security session and I am thinking...
Resolved! Icons for Service catalogue items
Dear Community We are looking for a place where we can buy icons and images for the catalogue items we create(mostly SAP, Workspace, network, Microsoft, Information technology items etc). We are are ready to subscribe, we nomial cost.
Resolved! Read ACLs should not have GlideRecord/GlideAggregate in script
Hello All, Hope all are doing good !! ACLs (Security rules) should not have GlideRecord/GlideAggregate in script We have a custom ACL written as shown below using GlideRecord. How can i replace this code so that it does not use GlideRecord query. or...