how do I know the Impersonate person details on my profile?
How do I know the Impersonate person details on my profile? Let me know what configuration or setting needs to enable?
Forum Posts
Delegate user not working
Hi Guys, I have impersonated a user and went to My Profile module and clicked on New of Delegates tab to add another user to delegate as the user I impersonated is going for vacation. I checked this in UAT instance but approvals are not getting trigg...
table name missing error in attachment rest API
I am working on a incident Servicenow-Servicenow ebonding. When i am trying to send the attachment from one instance to other i am getting error in the resonse code-"{"error":{"detail":null,"message":"Missing parameter: table_name"},"status":"failure...
Resolved! How i can generate asset tag and serial number automatically in alm_asset table?
Hi All, I am creating records dynamically in alm_asset table via run script activity in workflow. Whenever a record is created i need to set unique value to both "Asset Tag" field and "Serial Number" field. Can anyone help how can we achieve this wit...
Resolved! Variables layout in variable set
Is there any way to create some variables in two columns wide and some 1column wide in same variable set. For example if we have 10 variables in one variable set. I want 6 of them layout should be 2 columns wide, alternative side and 4 will 1 column...
Resolved! Need to remove a user from specific group if users not logged in 3o days
Hi All, Need to remove a user from specific group if users not logged in 3o days. Ex : I have group called ( ITSM_Group ) in that group we have multiple users, If any user not logged in more than 30days we need to remove the user from the group. Pl...
How to remove system updates (such as emails) from the activity stream in an Incident Record
So I have a employee who forwarded an email to the Service Desk that created an Incident. The only problem was that PIP was contained within the email. So, that email was included in the activity stream The technician assigned to the ticket gets an...
Resolved! Need to write business rule where worknotes contains "My Laptop Issue" then only it should assigned to specific assignment group
Need to write business rule where worknotes contains "My Laptop Issue" then only it should assigned to specific assignment group. I have written br its not working.Please guide me in this. var gr = new GlideRecord('sc_task'); gr.query(); if (...
Date of Decommission - When CI status in "Decommissioned" then Date of Decommission should be populated and if status moved back to "Deployed" for any reason then date of decommission should become blank.
Date of Decommission - When CI status in "Decommissioned" then Date of Decommission should be populated and if status moved back to "Deployed" for any reason then date of decommission should become blank.when ci status changes to decommissioned data ...
Resolved! Have to add some more filters to advance reference qualifier
We have two reference variables and two variables are referring to different tables which has relation between those tables. for the second variable defined condition in advance reference qualifier to depend on first variable. And now our requirement...
how to check date difference in flow designer script action ?
here is the code for workflow "waiting for condition" - answer = gs.dateDiff(gs.nowDateTime(), current.variables.u_deactivation_date, true); bhut if i try the same code in flow designer script action as below - var now = new GlideDateTime(); ...
Resolved! Email notifications - how to get chosen Select Box question Price variable?
[CHALLENGE] I have a catalog item with a select box containing multiple items to choose from, that has a price variable assigned, and I need to template.print() that price in an email notification or an email notification script. [QUESTION] How do I ...
Copy additional comments from RITM task to catalog task.
Hi, I am having a requirement. When the requester or user is updating the additional comments on RITM task then it should get copied to catalog task. Also, if the comments or work notes are updated by system then it should not copy. It should copy on...
Resolved! Client Side vs Server Side
Hi Team, I just wanted to clarify about client side and server side. Suppose, there is a requirement to change the assignment group on the incident form if user changes the category or sub-category field. I can achieve it through Assignment look-up r...
How to display fields data on service portal approval record for RITM and change approvals
I need to populate fields based on the approval request in service portal, if change request approval need to populate Assignment group and assigned to fields. for RITM approvals not required those two fields. I can see these two fields in both Appro...
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