how to edit survey start page?
I would like to edit the page text but I can't seem to find it. any hints?
Forum Posts
how to delete or modify work notes in change/incident/Request
how to delete work notes in service now ticket
Resolved! How do you hide the preview icon (i) from a reference variable on the Service Catalog?
Hi all, I'm trying to find the best solution to remove the preview icon from one of my reference variable (Requested for) from all the items on the Service Catalog. Can someone assist suggesting the 'best practice' solution? Thank you, Preet Patel Th...
Resolved! Can someone please tell me why Catalog UI Policy and/or Catalog Client Script is working in Service Catalog but not in Employee Portal?
Hello, I have a Catalog item date field with (attached) Catalog UI Policy and/or Catalog Client Script is working fine in Service Catalog but not in Employee Portal? In the Date Field, user will not be able to select any day that is less than 10 day...
Resolved! Need help with script to make it so that two groups can't be seen on the pick list for everybody except those two groups.
So here is an example I found and slightly massaged already: if(!gs.getUser().isnotMemberOf('sys_id')){ //sys_id of group to check if user is a member of current.addQuery('sys_id','!=','sys_id_of_group_to_hide');} (In that example, I changed !...
Set category on incident using predictive intelligence
Hello Team, I am looking out for code to implement predictive intelligence on incoming incident, when an incident is getting created want to auto fill the category on the form, can someone please provide some inputs on how to go ahead. Thanks in adva...
Resolved! UI Policy on Catalog Variable Set
Hello, For one of our forms, we want to display a set of fields based on the quantity of the line item (max is 15). example: If quantity is '1', show one section only consisting of 8 fields. if quantity is '2', show two sections consisting for 2*8 fi...
How to save data in JSON format
Hi All, I am quering a table and want to save this record , so my format looks like this . so first one is the Sys_id and it has more than 1 record associated with it. which i am getting from a table. how can have a Json for this and then how can...
Resolved! Is there any table that stores data of the records created through platform?
I need to know if there is any table that stores data of the records created in Platform. Records may be incident, problem, ritms(req), change or ...... If there is any table that stores all these data which is created only through platform not from...
How can i compare the planned end date time with the current date time in change request and if the current date time is greater than the planned end date time then i need to update the change task 's work notes. (script in Schedule job)
How can I compare the planned end date time with the current date time in the change request if the current date time is greater than the planned end date time then I need to update the change task's work notes. (script in Schedule job)
Resolved! How can you create a knowledge article from a closed incident
Hi, I have told that you can create a knowledge article from a closed incident through the KCS integration. Is this correct? If yes, how can I activate this functionality? Thanks & Regards, Tomi Corigliano
Resolved! Hi. I need to put Correlation ID of the Incident as TCSCE {incident number} while incident gets created. Please check script. It is not working
I have written below script in Before Insert BR to Populate Correlation ID as TCSCE:{Number}. But number is not getting populated. screenshot below. var abc = new GlideRecord("incident");abc.initialize();abc.correlation_id = "TCSCE:" + "{" + abc.n...
Restriction to users from accessing Service Portal
Hi Team, We need to block a certain country users from accessing the Service Portal,and also the Case Management.How can we achieve this. Thanks, Karan
Resolved! Add to 'update set' link is missing under 'Related links' in ATF Test Suite
Hello, I am trying to move the Test Suite from one Update Set to another, but I don't find it under 'Related links' in Quebec version. Kindly help. Regards Suman P.
