what are the plugins required for Service Operations workspace?
Hi All, May I know the plugins required for Service Operations workspace . Thanks In Advance. Thanks , Amulya P
Forum Posts
Agent Workspace Timeouts
Our SD agents are noticing that when working in Agent Workspace the timeout is very short and kicks them out of ServiceNow causing a new login. This doesn't occur in the platform itself with other modules, just agent workspace. Any ideas on how to co...
Resolved! On-Call Scheduling implementation instructions and/or best practices?
Hi all, I'm about to roll On-Call scheduling on my ITSM project and was wondering if you can reference me to a step-by-step resource on this module implementation? I tried researching docs.servicenow.com but I was not quite clear on step by step proc...
Resolved! Help on a Query on context(string) in topic block virtual designer
Hi All, I am trying to create a topic(Test) in Virtual designer, where in I am calling the contextual search topic block in it. I am very new to virtual agent topics, could you please help me letting know what has to be placed at the place of contex...
How to add dynamic hyper link in the catalog item description?
I'd like to have the hyperlink as shown in below image. Based on the logged in instance hyperlink should redirect to dev or test or prod instances. Please help me how to configure this. @Ankur Bawiskar
Resolved! ServiceNow for Microsoft Teams - Register Request based chat
Hi All I am trying to set up the ServiceNow for Microsoft Teams integration in our test environment and having an issue. I have completed the steps outlined in the documentation for single tenant, however one part is missing. In the document related ...
Incident pending until....
Hi All, The customer ask me to implement a state "pending until" + date field on the incident table and SLA in pause with this state He need this because some request done via incident are not really an incident. Example : install a class room wit...
Where can i find when existing standard change templates are not visible to some users when user selects system type ex: infrastructure while some can see them.
Where can i find when existing standard change templates are not visible to some users when user selects system type ex: infrastructure while some can see them.
Resolved! How to map MRVS to an html field
Hello Everyone, I want to thank you in advance for solving my query. I want to map MRVS with an HTML field in the form. I have written the following code but was not able to achieve the functionality. I wrote the following code in the Record produce...
What is the difference between Unsuccessful Change and Failed Change ? (Close Codes in Change Management)
What is the Difference between Unsuccessful Change and Failed Change Close Code in Change Management ?
Resolved! virtual agent custom greeting - setup topic
Hi, When using a custom greeting , type : setup topic. The end and start a new conversation is greyed out. And at the bottom of the box, it does not say "click here to start a new conversation". Please assist. Thank you
Resolved! Standard Ticket Tab - service portal
Hi All, I wanted to make "Type your message here " field to from Standard Ticket Tab widget to multi line text. Attaching screenshot . Can someone guide to do that ? Thanks ..
I need to create a field type in Time format HH:MM:Sec on a Risk Assessment Form. I Could see only Date or Date/Time. Also I dont have any decimal type as well. Could you please suggest me how to proceed further to achieve my requirement.
I need to create a field type in Time format HH:MM:Sec on a Risk Assessment Form. I Could see only Date or Date/Time. Also I dont have any decimal type as well. Could you please suggest me how to proceed further to achieve my requirement.
Can drag and drop feature actually drag the attachment and drop instead for attachment link
Currently SNOW support dragging a attachment link. Our business users wants to drag and drop actual attachment not the link. How can we achieve this functionality in SNOW
Resolved! How to create a Report that shows RITM's waiting Approval by Group Approval Name.
Hi, I have tried and failing miserably to create a report that I can add to a Dashboard that shows the following:- No Of RITM awaiting Approval Status is not Approved, Rejected, Completed, Closed By Group Approval - must be able to select the Group A...
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