Excel sheet data import to MultiRow variable Set
How can we load data from excel sheet to Multirow variable set.
Forum Posts
How to check instantly , whether a Scheduled Job is working or not?
How to check instantly , whether a Scheduled Job is working or not?
Resolved! How to I see the service portal variable on the RITM
I'm trying to get what the customer inputs into the service portal form variable "description" into the RITM "Description" string field. See attahcment.
New non-prod environment setup
We've recently acquired another non-prod instance to use and I was looking for some best practices to set this up.Could I confirm If I can simply:1. Request a clone from our prod instance to the new one ?2. Set-up the remaining items e.g. email setti...
Resolved! What are Outage Incidents?
Hi. What are Outage Incidents? And how are they different from Incidents? Please give examples too and not just the definition.
Resolved! Display variables that are references in email notification
Hi, I want to display variables content into a notification Accessing variables doesn't work directly in notification HTML so i've created an email script I can display some variables (e.g. a date variable) but I can't get others like reference to s...
Resolved! Scheduled Job with Task using a template
Hello, I am looking for the best way to scheduled jobs and creating tasks using templates. I need a template that I can assign to different accounts. I have been successful at creating the scheduled job, manually executing it and creating a task. I...
Client script in scoped application is not executing the script include
The requirement is to create the pop up dialog box with all the attachments that the HR case form has when ever the handover checkbox is checked. I have written the on change client script and called the script include using glide ajax. It is showing...
Business StakeHolder in ITSM
Hello Experts, I would like to know what all modules/tables the business_stakeholder can read in ITSM suite? Thanks, Rocky.
Resolved! Can demo data be added at a later point of time after installing plugin
Hi, I have installed a plugin, and I forgot to check add demo data. Plugin is installed already. Will I be able to add demo data now? If so, how? Kindly help. Regards Suman P.
Resolved! How to verify "from address" is correct in email notification?
I need to verify "from address" in the email notification is correct without sending emails (Because it is a pre-prod instance and we don't want that email to go to client). Highlighted part is the from address.
How to clone admin role
Hi,I want clone out of box admin role and need to make some modifications to permissions of new role.Can anyone help.Thanks in advance!Regards,Abdul
Resolved! Dot walking with current on before business rule not working
We have requirement to change a field in a related table using dot walking. The line gs.info("Current Date lesser than grSME date"+current.scheduled_maintenance.asset.u_next_scheduled_maint_date); works fine and i could get a log statement. But th...
Resolved! How to Hide related list on-form load?
Hi Team. I have to hide particular related list when my affected user is "abel tuter" for that I have tried with UI policy and on-load client script even I have used on-change client script and converted into on-load client script. That all working ...
Resolved! i need to check the catalog task state
Hi team, in the workflow i need to check the catalog task state. the user is set to state 'delivered' in the catalog task , i want automatically update the catalog state as closed complete. i have tried with the run script in the workflow activity ...