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Creating ATF Test to validate CSM configurable workspace in Workspace but after navigating to workspace Click on list and created a new record this is my requirement. But there is no out of the box test configuration for clicking the list.

Hi,  Im trying to create an ATF Test to verify that to validate CSM configurable workspace in Workspace but after navigating to workspace Click on list and created a new record this is my requirement. But there is no out of the box test configuration...

shareef1 by Tera Contributor
  • 2339 Views
  • 3 replies
  • 1 helpfuls

how to add rows automatically in MRVS based on mrvs variable

Hi All, We have a MRVS , inside that we are having 3 variales variable 1: Days : select box : Weekdays , Weekends , All , Monday , Tuesday , Wednesday , Thursday , Friday , Saturday , Sunday Variable 2 : Start Time : single line text variable 3 : sto...

shabbir5 by Tera Guru
  • 644 Views
  • 4 replies
  • 0 helpfuls

Change created by to system

Hi Everyone, we have 2 catalog items, If HR submits the first one, it will create a new user in sys_user table, the second form is to update few attributes, When the user gets created in servicenow it is showing the persons name in created by. I want...

Arjun4 by Tera Contributor
  • 797 Views
  • 3 replies
  • 1 helpfuls

There is a line in the portal of a catalog build I've just modified that appears to be from adding a rich text label. It breaks up the flow of the page, and I'm wondering if this line can be removed?

I'm modifying a catalog build for our service portal, and using a rich text label for a bulleted attestation list. The specs require me to include an acknowledgement checkbox, and the rich text label is creating a line that divides these two variable...

Script to trigger workflow approval based on variable

I've been working on a catalog item for file share access. I have UI policy actions that only show the correct options based on what drive they select.   I created two select boxes: 1. What drive do they need access to? (two options - Y or Z) ...

Tyler Jones by Tera Contributor
  • 877 Views
  • 3 replies
  • 0 helpfuls

On-Call: Assign and Notify with Twilio SMS

Has anyone successfully deployed the On-Call: Assign and Notify workflow to send SMS Text to an incident assignee via Twilo Direct? I verified that I can auto-assign and send a text message via trigger rules and addition of the Notify/Send SMS action...

Rob Keeton by Tera Contributor
  • 1350 Views
  • 1 replies
  • 1 helpfuls

Received mail stating "ServiceNow Certification Invalidation"

I took CSA recently and passed. Two days back I received mail as shown below When I opened my Nowlearning it is showing as below   Do I need to take course and exam again by paying amount or they will issue Voucher for the same. What is the next st...

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Madhav6 by Tera Contributor
  • 942 Views
  • 4 replies
  • 0 helpfuls

Not getting sys id of the attachment when using g_form.getValue

Hi. I need to grab the sys id of the submitted Attachment variable so that I can push the same image ( submitted by the user) to sc_cat item table.    I am not getting the sys_id of the attachment variable. It is coming blank when I am using getValue...

EKTA2 by Tera Expert
  • 1455 Views
  • 17 replies
  • 0 helpfuls

Resolved! Want to fetch field value from response of GET REST message

Hi @Ankur Bawiskar  I am calling GET method and fetching below response. [{    "expand": "description,lead,issueTypes,url,projectKeys,permissions,insight",    "self": "https://.atlassian.net/rest/api/3/project/10013",    "id": "10013",    "key": "ACQ...