Active directory disabled user info is not in sync with service now

[vallamreddy123]

Hi there,

I am venu gopal and recently started working with service now. We have an issue with the AD users info sync with service now. Service now has exported all the user info from active directory and when ever we update a user record in active directory it is getting synced in service now as well. But the only issue that we have is whenever an user disabled in active directory, the same user record should get disabled in service now also. But this is not happening due to which even after the user left from the company users assigning tickets to that user. Can somebody help us to resolve this syncronization issue between active directory and service now on disabled user accounts? This would be great help.

Thanks in advance!

Regards,

Venu

[randrews]

as someone mentioned before a transform script is part of the transformation map...

open up the transformation map and look at the related list "Transform scripts" there should be three listed, an oncomplete, onBefore, and onStart.. .this goes in the onBefore.