I have been asked the question Can a bunch of incidents be automatically linked - parent to child - when email alerts are sent in to servicenowi can see ways to do it if the parent already exist and coding the sys_id in to the inbound action but i ca...
Hi All.the logged-in user is a member of any group name contains "Nxt". If they are, then allow them to assign tickets to the following groupsAP-NTT-PS-Support , SAP-T-APO-Support , SAP-N-MII-SupportHow can we achieve this trough ACL.Please provide t...
HiI have 2 variable sets defined on a catalog. On submission, in the service portal the details from both the variable set is displayed, which to me tells me that the data is getting transferred.However, in the default view in the native UI, only the...
I’m working on a requirement where the Description field should be mandatory for Standard Change Requests, but only when the State is 'New' and the view is SOW.I tried implementing this using a UI Policy, but it didn’t work in the SOW view. I then a...
When someone is filling in a Catalog Item I want them to have the ability to select multiple options, however the current setup using "Select Box" only allows you to select one of the values. Please can you tell me how this can be achieved?
Hi Community, I want to put reference qualifier filter on lookup selectbox variable based on the variable in variable set.I have 15 checkbox variables and based on these i need to filter the lookup selectbox, need the reference qualifier condition or...
In a transform map for user table, there are 2 coalesce fields with an OR condition. If the source user_id is found in the user table, then update the record. If source user_id is not found, then check for source email. If source email is found in th...
Release Version: Xanadu I am trying to figure out how to delete two On-Call Calendars but the only information I can find is outdated and does not apply currently.
I see Email Account: ServiceNow SMTP in the instance is configured like below.There are few emails like below is received to our instance. How come our instance receives email as recipient email is not matching with From email in the Email Account? ...
Hello I am at the stage of "Creating a change request from problem" in the ITSM simulator. When a change request is created from a problem record, the problem record should automatically move to a Pending change state. 1. Add the Problem State choice...
Hi All, I'm trying to share oauth token to third party users and when i try to generate using postman I'm getting below error { "error_description": "access_denied", "error": "server_error"} is it because i don't added headers & no Auth,Can any...
I have two fields on the Location table called latitude and Longitude- both are floating point number fields.By default the system allows up to 7 digits after the decimal point. if we are giving more than 7 digits value is rounding off.But I would ne...
Anybody else seeing an issue where when you try to edit group membership, double clicking on a user is not moving them to selected side? I'm on Utah and still using UI16. I noticed this issue after we upgraded.
Hi Community, i am trying to add a matrics for my custome created scope application(hotel booking request). i created the metrics and added in releated list of scoped application. still it is not working as expected.and i am in my custome applicatio...
Since upgrade to Utah, all our attachments are being encrypted. In Tokyo and before there was a checkbox here to choose to encrypt. That is now gone and none is not the default option.ServiceNow support says this is OOB, but I can't believe this w...
