Record producer is not generating a record.
I have placed logs inside the record producer script and all the messages are logged. No error is shown and no record is generated on the target table.
Forum Posts
reference qualifier in a variable in a single row set, to reference another variable
i need to set a reference qualifier on a vendor variable based on another reference variable, along with the condition that its active, how can i do that, both the variables are in different single row variable sets.I am currently using the following...
Incident
Hello Team, In the Incident table, the location field is correctly filtered based on the selected company using a reference qualifier. However, when running a report on the Incident table and selecting a location, it shows duplicate entries like two ...
Problem Model Setup forces one model and no selection window when creating a new problem
When testing the ITSM Problem Model setup and creating a new problem, I am unable to not set a default model. In addition, when selecting a newly created model, the OOB model is always used. Also, no selection window appears when creating a new prob...
Using ServiceNow Sign outside of HRSD
Hello everyone! I have been doing extensive research about how to use Digital Signature/ServiceNow Sign outside of HRSD and could not find anything in the community. I wasn't sure if anyone else was looking for a similar solution, and I wanted to sha...
Lists occasionally not showing in workspace view.
I'm not sure if this is the correct forum for this issue. I've been running into an issue where some lists in workspace and workflow studio views say there are results, but don't actually display any results.The affected lists I've noticed are:Asset...
Resolved! How to create Minor Change Request in ServiceNow through GIT ?
Good afternoon.!We have a new requirement. How to create Minor Change Request in ServiceNow through GIT ? (Also, when it gets created, it should get auto-approved?)Please help. Also, if this is not possible, please provide the other alternatives.@An...
Question on Survey Probability
I’ve created a survey that triggers when an Incident or RITM is closed, and I set the probability to 5%. Could you please clarify how this probability is calculated?Is it based on 5% of tickets closed per day, per week, per month, or some other time ...
Report showing users who ahve ordered more than once of the same catalog item
Hi Community,I'm trying to run a report that shows users who have ordered more than one of the same catalog item but it doesnt seem to be giving me the required results.Here is the report im trying to run but cannot seem to get the (count > 1 to work...
Change model transition with new custom state not reflecting
I have created a new state choice in change management in order to have it in specific for emergency changes. Since we use change models, I configured it to the change model transitions. But when I create a change and do state transition, the newly c...
Difference Between ITIL and ITSM
ITSM (IT Service Management) and ITIL (Information Technology Infrastructure Library) are two related but distinct concepts in the world of IT operations and service delivery.ITSM is the overall practice or discipline of managing IT services within ...
Track Activity Only When Clicking "Answer" Button on the Answer Screen
Hi Everyone,I have a question regarding how activity entries are recorded on the Answer screen in ServiceNow.Currently, there are two buttons available:UpdateAnswer Both buttons are updating the form, which causes entries to appear in the Activity se...
Make it field editable after Incident closed, By using filed level ACL
Hi, I have an checkbox field called "Required Action" on incident form. Once the incident get's closed all the incident form fields gets closed as default behavior. I have an requirement to make it "Required action" filed as editable irrespective of ...
Values of 3 fields (on back-end) don't update when the dependent field changes via FLOW DESIGNER
Hi everyone, I need help with a problem I'm facing while creating a new catalog form. There are 3 back-end fields that need to be populated after the approver selects the correct application or approves the RITM ticket. Screenshot for reference: The...
Handling two task before request closure
I have a requirement where I have to generate two tasks, but problem is occuring I am creating first task after requested item so after marking it as closed complete request and ritm also getting closed complete, added wait for condition in the flow...
