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Contextual search for pi

Hi, I want to use contextual search for pi. The thing is in contextual search its only showing the default solutions but not the ones I created. And I'm trying to implement it but nothing seems to work. Can someone please help me out with this. 

SeershikaM by Giga Contributor
  • 192 Views
  • 2 replies
  • 0 helpfuls

Resolved! Date Validation

Date validation should ensure the value is within 12 months from the current date.Users have different date format preferences (e.g., YYYY-MM-DD, MM/DD/YYYY), leading to script failures.Script works for some users and fails for others due to format m...

spandanaait by Giga Contributor
  • 480 Views
  • 4 replies
  • 1 helpfuls

Background script - get users email_id's

Hi All, Can someone please help me with the below script, I'm trying to fetch 'email id' of 'delname' users. var delname = 'Mohmed Ahm, Sudarsh Dhoni';var delnew = delname.split(',');for (var i = 0; i <= delnew.length; i++) {    var getdel = new Glid...

Ankita9793 by Tera Contributor
  • 389 Views
  • 4 replies
  • 3 helpfuls

How to create a queue manger rule based on the agent location

Hi  I have below requirement How to develop this one. 1. Create Queue rule to work for both Incident and SCtasks.Given - All Open SCtasks & Incident with Assignment Group 'ABC' (Need to consider InProgress , Open and on hold)Then - Configure the Queu...

raj99918 by Tera Contributor
  • 495 Views
  • 5 replies
  • 0 helpfuls

survey satisfaction for request module

Hello can anyone help me for build this survey satisfaction trigger. (I would like to send an email survey to the requester after the closing of a RITM to assess the quality of the work. And check that a survey is sent 30 days after closing).i know t...

ahmed-24 by Tera Contributor
  • 309 Views
  • 2 replies
  • 0 helpfuls

Survey - Set Default value of the Survey question

Hello, There is a requirement related to a survey. I need to auto-populate the default value(dynamic) of one of the survey questions when it loads.Detailed requirement: We have created a UI action that opens a survey form when clicked. Currently, the...

Naveen84089 by Tera Contributor
  • 303 Views
  • 2 replies
  • 0 helpfuls

ITSM Success Dashboard

Hi All, As part of my project requirement, I need to analyze the ITSM Success Dashboard. I installed the required plugins in my PDI configured roles and ran all the performance analytics jobs and the data collector job as well.But all the indicator g...

Nandini22 by Tera Contributor
  • 396 Views
  • 4 replies
  • 2 helpfuls

Modern change - Sequential approval

Hello, I am trying to configure a sequence in the approval of a normal change during the authorize phase using change policies.  It seems to require a modification to the OOTB approval flow.  Should be simpler in my mind.  Any suggestions?  I looked ...

Option with Dropdown --None--

I have created one on change client script.' Time taken'(on change field) is selected as 1 hour then business application option should be removed and in other options 1 hour should be visible .When i am selecting  time taken as 1 hour then business ...

_bhishek by Tera Guru
  • 415 Views
  • 5 replies
  • 0 helpfuls

Resolved! Order Guide Variables

We have an onboarding order guide which is setup to cascade variables.We have a need to be able to report on the 'describe needs' variables.One of the variables is a a select box for 'computer type'.  One of the choices is 'no computer needed'How can...