Hi everyone,Our management team is considering making it mandatory for agents to attach a Knowledge Base Article to every incident before it can be resolved or closed.I wanted to get some feedback from others who may have implemented something simila...
Hi everyone, I'm new to the forums and to service now so go easy! I'm creating a flow behind a catalogue item which creates a ticket in a queue and then calls a subflow which generates a pdf document of the request. The subflow is very basic - it rec...
We performed a clone (PROD → DEV) last night, and today we are encountering access issues in the development instance. Below are the actions we have taken so far:We attempted to log into the development instance using the production username and pass...
Hi All,There is a requirement where need to provide access to edit the variable on the RITM for a catalog item by particular group.can you someone provide the best approach for the requirement pleaseThanks,Nandini
Good Afternoon Everyone, I work for an organization that is trying to implement a solution to prevent users from downloading ServiceNow files to their personal/unmanaged devices. Here is a scenario: UserA wants to acccess ServiceNow through their per...
I am building a report to show which end users are submitting the largest number of incidents. It's a simple bar graph count, grouped by the Opened By value, which works easily to show who is opening the most incidents. The problem is, our IT service...
Hello Community,I have a requirement for one of our catalog items where I need to enable a character count display below both single-line and multi-line text fields. Could anyone please guide me on how this functionality can be implemented?
Hello,I have an Update Set that is currently in the In Progress state. During development, a few changes were captured that I no longer want to include in the Update Set. If I remove the corresponding Customer Update record from the Update Set, will ...
Hi Team,I am working on Service Operations Workspace (SOW) in the Australia release and would like to customize the Caller Card displayed in the Record Information sidebar.Currently, the Caller Card shows:Caller NameTitleDepartmentTime Zone Example: ...
This isn't really a question as I have figured out the answer, but the solution makes no sense. In ServiceNow's own documentation on the itil role it states "Can open, update, close incidents, problems, changes, config management items". This is just...
Hi Community,I have a requirement in ServiceNow where I need to add multiple attachments to a field of type Attachment.I understand that one option could be to use custom fields or a custom solution, but in my case I need to use the standard attachme...
Hi Community,I am working on a Service Portal Catalog Item requiring conditional attachment validation on submission. Based on form answers, a user might need to attach multiple files (e.g., up to 2 or more files).I am encountering a platform limitat...
Hello ServiceNow Community,I'm exploring AI automation opportunities to significantly reduce manual IT service desk operations and would love to hear about your real-world implementations and success stories using moveworks/AI/servicenow or other too...
Hi, I’m facing an issue where I need to make an MRVS (Multi-Row Variable Set) read-only in an SCTASK form. My requirement is that all variables should be read-only at the SCTASK level. To achieve this, I created an onLoad client script and used the f...
Hi Community, I need help in adding a link in String type field. How can we store a link/add a link in String type field ? Any help would be greatly appreciated. Thanks Pihu
