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Resolved! Generate an Error Message in a Requested Item

I have created a requested item to create/modify a SharePoint site. If the request type field is Permissions Management, at lest one of the Level of Access fields needs to be filled out(see screenshot). If at lest one is not filled out, I need to gen...

vcaracci75 by Tera Expert
  • 1566 Views
  • 6 replies
  • 3 helpfuls

I need to disable access to click on okay button in the ui page

I need to disable access to click on okay button in the ui page until a value entered in the mandatory question, how to disable it? We need to enable access to click on okay button once any value entered. I'm using servicenow jelly Ok and Cancel butt...

ravindergum by Tera Contributor
  • 432 Views
  • 3 replies
  • 0 helpfuls

ITSM Demo PPT

Hi , Can you please someone share the PPT for ITSM and its Capabilities along with Workshops as well if you have it.  Thank you !! 

Used field is not set to true in kb_use table

Hi All I have an issue that when article is attached automatically to incident, then in kb_use table there is no record with field Used=true. I have the functionality in Script Include to set this field to true but it works only when article is attah...

Kasia5 by Tera Contributor
  • 247 Views
  • 1 replies
  • 0 helpfuls

Retrieve values ​​from variables in a RITM

Hi, I'm trying to retrieve all the variables from a RITM using a script include to send all the item's variables via email as soon as it's created (I'm creating it via script include because all requests should generate this email), but I can't get t...

jkelvynsant by Tera Contributor
  • 695 Views
  • 4 replies
  • 4 helpfuls

SCTASK Attachments not visible on ESC Portal

Hi Team, Currently if any Technician attaches attachment on SCTASK,it is not visible on ESC Portal.But If attached on RITM Level,it is visible on ESC Portal.Can anyone give me any suggestions how I can achieve so that if added on SCTASK,should displa...

VanamaAkhil by Tera Contributor
  • 588 Views
  • 3 replies
  • 0 helpfuls

Reference field showing short description instead of name

Hi All,In the Change Request table, I have two reference fields:Incident (reference to incident table)Demand (reference to dmn_demand table)When I select an Incident, the reference field correctly displays the Incident Number.But when I select a Dema...

BhanutejaRD by Tera Contributor
  • 805 Views
  • 2 replies
  • 0 helpfuls

Need to see the list of roles

Hi Community, Good dayI am checking my ACLs, found a weird thing that the acl is showing me the list of roles. Can anyone help me on this?thanks 

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rah dev by Tera Contributor
  • 541 Views
  • 3 replies
  • 0 helpfuls

sys_template

Is this possible to hide some options in template while creating template? For example if I wish to hide option 'Class'. 

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Tanu Rani by Tera Contributor
  • 721 Views
  • 4 replies
  • 0 helpfuls