Hi Community, When I open the ticket-related emails and select ‘Reply’ in Outlook, the ‘To’ field is automatically populated with a default email address. Could you please advise where this configuration is set or how we can review it?@Ankur Bawiskar...
In Problem Management, my understanding is that when creating a Change Request from a Problem record in a Workspace, we do not use a regular UI Action. Instead, ServiceNow uses a Declarative Action Assignment, which passes a payload to grab values fr...
Hello, We've added a contextual search for catalogue items to a catalogue item (Miscellaneous Request) to try to help users search for a request that is more suitable before submitting the generic Misc request. This is all working fine, however I was...
Hello , I want to complete the ServiceNow Platform Implementation course . I had a doubt that when I'm redirecting to the now create portal , automatically It redirecting to best practise course , how can i get rid of this ? how can i get redirect t...
When I checked, the user is able to access the SOW page in the Dev and Test environments. I compared the roles across all three environments, and they appear to be the same. However, the issue is occurring only in the Production environment.Even afte...
I'm trying to add a VIP flag (similar to the OOB flag on incident caller) to the "opened for" field on interactions. I'm trying to repurpose the same client script from incident (see below), but am receiving this error "onChange script error: TypeErr...
I want to implement SLAs for Service Requests. Should I include a response SLA, and should I introduce Priority levels for Service Request SLAs? For example, I want a password reset completed within 1 hour, but a laptop request may have a 10‑day fulf...
There is a requirement to trigger an email notification to the Business Application Owner when an incident is resolved. To fulfill this requirement, I developed a Mail Script and included log statements to verify that the script is executing as expe...
Hello everyone, Our requirement is to enable the CAB Manager (as defined in the CAB definition record) to Approve or Reject changes during a CAB meeting.As shown in the attached screenshot, when we impersonate the CAB Manager and start the meeting, w...
On a catalog item I'm using a list collector to return one or multiple variables from a custom table. I'm running a simple client script to convert this result to a string (.toString()) and then populating a custom field with the result. The problem ...
I'm trying to look for the page where the below screenshot is configured. I wanted to add some kinda wording to reach out to our help desk in case there is an outage on ServiceNow. Does anyone know where this page is?
REQUIREMENT : For every hour automatically assign analytics_admin role for users who don't have analytics_admin or analytics_viewer role. SOLUTION: Step 1 — Navigate to Scheduled JobsAll → System Definition → Scheduled JobsStep 2 — Create New JobCli...
So what we are trying to do is when ever we add a user to a group. It shows all roles assigned from that group as inherited as true.We are trying to see where exactly is the script which sets this inherited as true and we need to make that to false e...
Hi Community, Here my requirement is , for a catalog item "requested for" should allow multiple selections, if they select 4 users all those 4 users email id should get populate in "requested for email" . I have written script include and on change c...
Hi Community, This was the notification created on "sc_Req_item" table . So , here whenever user click on the link from body to approve through outlook mail, then it should automatically change the sub status in ritm . How it is possible here ? plea...
