Active Status of the user in ServiceNow

[Jasmine Rego]

Hi,

Does anyone know how to get the actual status of the user logged in ServiceNow?

When I say status please dont direct me to "Logged in Users "  or "User Presence" or "User " tables as the data given there is "logged in".Ii want to know is exactly as how Skype gives.

To elaborate, when the user is logged in and takes a break by locking the computer,ServiceNow shows the user as logged in but Skype shows "Away".

I would like to have this actual status/time known in ServiceNow for multiple situations that i am working on.

Kindly let me know if anyone has any idea on this.Also,this is urgent.

Thanks,

Jasmine Rego

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[Goran WitchDoc]

Hi Jasmine,

As far as I know, there isn't a "away" state or similar in ServiceNow. Either you are logged in or out.

//Göran

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[Jasmine Rego]

Hi Goran,

Thanks for your reply.But is there any way I can get the report on the users who are available (Actually available at the moment) and have not locked their system?

Thanks,

Jasmine Rego

[Goran WitchDoc]

Hmm.. I doubt that. since this is just a web application and not a real application installed on the computer like skype. But I would say this is beyond my tech-level 😛

//Göran

Feel free to connect with me:
LinkedIn & Twitter
Subscribe to my YouTube Channel
Buy The Witch Doctor's Guide To ServiceNow 

[Jasmine Rego]

Thanks Goran 🙂