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Resolved! On submit of Actions on selected rows record should be added

Hi, I have created a UI action(Incident) in the Problem table. When Incident button is clicked then the List of Incident table is coming up. Now I created one more UI Action Add to Incident in the List choice.(Actions on selected rows) The requiremen...

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Samiksha2 by Mega Sage
  • 949 Views
  • 8 replies
  • 2 helpfuls

Resolved! Check if order guide or not in catalog client script

Hi All,i am having a variable in variable set which is in order guide and also in the catalog items which are in rule baseThe variable is a dropdown with 2 choices (choice A, choice B)If the request is raised from catalog item then only choice A shou...

Renu9 by Tera Contributor
  • 691 Views
  • 1 replies
  • 2 helpfuls

Resolved! How to apply filter in configuration item -incident

Hi, some one kindly suggest me how to apply filter on Configuration item field of incident- That filter condition but be reflect on only Incident need to show below classes only - Servers- Computer- Chromebooks- Database Instance- Router- Switch- VPN...

chanikya by Kilo Sage
  • 4048 Views
  • 8 replies
  • 3 helpfuls

Aborting the Business Rule when UI action runs.

HI, Can someone help how to stop the business rule when user initiate the UI action. My scenario is, when user trying to close the task close complete then new task will get created. Other Option we have given create task to PKI team. Which is also d...

Issue || OAuth - JWT Bearer (Grant Type)

Hello - SN. Followed this doc = OAuth 2.0 credentials for GitHub Apps - JWT (servicenow.com)Got details from GitHub end. But when i try to refresh token i get this error OAuth flow failed. Verify the configurations and try again. Error detail:invalid...

Kingstan M by Kilo Sage
  • 1491 Views
  • 11 replies
  • 1 helpfuls

Update Failed - When the Approve Request LINK opens in the Portal

Hi, We have a business requirement where the Approval Request LINK in the notification email should open up in the Portal,  and not the record in ServiceNow. The script I use does open the portal on the Approval page, but when Approve or Reject is cl...

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Zig1 by Kilo Expert
  • 1034 Views
  • 2 replies
  • 1 helpfuls

SLA for different working hours

Hello, I'm facing an issue regarding setting up SLAs. We have a contractor with different 'stores' and each one with different working hours. For example:- store 1: open from 9 to 10 - monday/saturday- store 2: open from 11-14 - monday- store 3: open...

Display a button when change request is approved in assess state

I want to display a button called 'Request CAB Approval' only after assess state approved(technial approval) and remain on the assess state until user clicked on that button.I tried UI Action but the problem is how can i check for approval request is...

test145812 by Tera Contributor
  • 535 Views
  • 2 replies
  • 0 helpfuls

Resolved! How to make a UI macro hidden for a particular table

Hello Everyone, We have a UI macro for the 'Assigned to' field through which we can add the logged-in user into the Assigned to field. Now, we have a requirement to make this UI macro hidden for a table. For now, the macro visibility is working for a...