What is the use of 'Time worked' field?
What is the use of 'Time worked' field? Does it bring any significance? Is it still used or any alternatives are avaialble?
Forum Posts
How to make UI action visible to only particular related list
How to make ui action visible to particular related list, it shouldn't effect any other related list. Please help me with this.
"Languages without localization settings are disabled" when requesting translation for knowledge
Hello, When I click on the button "Request translations" available in the related list "Translated versions" of a knowledge article, I can't select any language as shown here, they are all disabled : But when I go to the list of knowledge articles, ...
How to use cab definition in a workflow ?
Hello All, I have a requirement where I have created an Asia CAB Definition , so if the conditions which are present in the "Asia CAB Definition" are met then during that time it should trigger cab approvals to asia.AG , I want to basically using the...
Flow error
Hey folks I am getting flow error as "This flow operation cannot be executed due to security rule" even though i am running flow as "system user" Encountered error executing instruction: OpInstruction{id=24, opClass=com.snc.process_flow.operatio...
Work notes not showing up on RITM record form but visible in the list view.
Hi Community,We can see that a note "RITM auto-closed by daily script" is visible in the list view of RITM record but not visible on the RITM record. Can you pls help as why the work note is not visible in the RITM record. We need the work note to be...
Flow designer not to update empty input from variable
I am trying to update a record from Flow designer, I want to skip the update if the variable input is empty. Please suggest how I can skip a specific filed update if the variable input is empty. Thanks in advance.
Resolved! Attachments are not visible in RITM after submitting request from portal
When an end user raises a request by attaching a file. It is getting disappeared after submitting the request.we have checked it is not visible in the attachment table as well
How To Set Up Universal Request To Triage Before Creating Tickets
Hello, I'm hoping someone can steer me in the right direction here. I'm looking to implement Universal Request for our company. However, I'm looking to implement it as described in the attached process flow. Basically, I want users to submit catal...
Copy the Short description from RITM to Short Description on SCTASK
Hello,I have a flow where I am trying to copy the content of the Short description and description fields from the RITM to the Short description and description fields on the SCTASK in flow designer. I have been able to do this when using Workflow in...
Adding UI Action Selection to an update set
Hello all, ServiceNow support gave me the fix action of how to "set the log level for a specific REST message". The fix action works fine, but now I need to add the fix action to an update set. Here are the basic steps that SN gave me: 1. Navigate ...
How to Update the Catalog form link which should redirect to different portal
I am working on a customization in the ServiceNow Employee Center portal. Currently, when users search for a form using the search bar, the results open and direct to fill the form. But now i need the form itself to redirect to different portal. Coul...
Resolved! Change the order of variables on catalog task form
Hi friends, I have created a few variables on catalog form :variable name orderName 100Emp ID 200City 300Requested Item 400............. tota...
Add Mobile Icon on User record
Hello All, I would like to add a Mobile icon on the user record same as VIP. How can I add that? I tried adding an Image to ServiceNow Images and created Field style but it's not working.
Resolved! Implement timeout in Run Server Side Script
Is it possible to write a script in "Run Server Side Script" that will execute a timeout for 590 seconds?Like this timeout in the picture.
