Forum Posts
Comparison of 2 instances
In our project we want to compare 2 instances i.e. dev & test to check if they have same configurations and same kind of records or customizations. Is there any way to do so? If yes could anyone please help with the possible solutions? Thanks in adv...
Reports & dashboard
I am using Servicenow report to create a dashboard. the source type used is Table and the table is Task [task]. I can create the report, however, when i used the task condition State not in (Closed Complete, Closed Incomplete, Closed Skipped, Deferre...
Resolved! Difference between any user for KB user criteria in can read and no can read is added in kbarticle
Hello Experts,Could you please provide an insight about what is the function of "any user for KB" user criteria?Who can access this Knowledge base?If we leave can read as empty vs added "any user for kb" user criteria in can read what's the differenc...
Knowledge approval notification sends user to home screen
Hi all, Got a really weird issue where when someone from the knowledge team clicks on a knowledge article link or approval link it takes them to their home page, they have permissions to view knowledge articles as well as the sysapproval_approver tab...
How to know which version of Problem Management version we are using in ServiceNow
How to know which version of Problem Management version we are using in ServiceNow.Thanks in advance.
Reference Variable to show the filter
Hi All, I have a variable in my variable set caller ID and this variable set is used in multiple record producers , but for 1 specific record producer I want to apply a filter to the caller ID reference variable to show the list of users based on Job...
Servicenow report
Hello Servicenow family can you help me achieve below task or any guidance to start with Create servicenow report for below categories:T1 Demands, T2 Demands, Operations and Maintenance (O&M), Break Fix, Administrative TimeFor T1 Demands, and T2 Dema...
How to update empty value in transform maps
Hi All,We are using field level transform scripts in ldap transform maps to update business phone.If the value is empty we are using return ""; or return ''; in script and this is making the business phone to have blank space. How to make business ph...
Related Links missing
Related Links is missing from any list view I look at now. Is that a Washington Dc update? Can you now select multiple check marks along side the left of a list of records, then hit Delete somewhere?
How to override custom script when copy change
Hello,Can someone please guide if we can override custom script which is currently auto populating assignment group based on requested by only if we hit copy change button in change management?Its should copy from existing change but currently as par...
Approval reminder to be triggered every alternate day(Only on weekdays) for all Service Requests
Hello All, I have a requirement where Approval reminder notification need to be triggered every alternate day(Only on weekdays) for all Service Requests (sc_tasks) with the help of schedule job. Thanks in advance
Resolved! "Session Expired (401)" after upgrading to Washington. Is anyone else getting complaints on this?
Since upgrading to Washington DC my users have started seeing a "Session Expired (401) popup on their browser when their session expires. I'm assuming this was enabled or released with this version because it never appeared prior to the upgrade. If y...
Resolved! How to configure feedback option on catalog items
We have a requirement to configure feedback option on service catalogs similar to options on knowledge articlesLike Feedback capture; helpful yes/no button; ratings.Please help me if anybody has an idea about this. Thanks in advance
Resolved! Is it possible to have a feedback option for catalog items?
Hi, Is it possible to have a feedback option on the individual service request forms so that end users can provide feedback on the exact catalog item rather than providing feedback on the portal as a whole. Something similar as to how feedback works...
