Forum Posts
Need a Catalogue Client Script To Make a Mandatory Single Text field To Read Only based on Condition
Need a Catalogue Client Script To Make a Mandatory Single Text field To Read Only based on Condition (True or False on a Check Box selection)
AV Equipment in Asset Management
Hi all, We have a requirement to track life cycle of all "AV(audio/video) Equipment" in ServiceNow Asset Management. And when i check there are no classes for these type of equipment. Can you let me know how did you implement your tracking your AV eq...
Query Business Rule Restricting Flow designer
Hi Team, We have created a Query business rule to showcase the assigned RITMs to certain Group members only. We are creating RITM using the flow designer and we are assigning the RITM to a group which we have already mentioned in the query business r...
Filter users based on location
Hi Team, Can anyone help me with the script on how to filter users based on the location selected. I have 2 fields one is location and other is user, if I select location I need to populate user based on the location selected. Thanks
Why does the dropdown variable doesn't work on mobile app
Hi everyone! I have a custom variable on my record producer that works perfectly on desktop. The thing is that variable doesn't work on my mobile app. The variable is type "custom" with a widget associated with it.The widget has the following code:HT...
How can I determine if the email ID is present in the group member record?
I have a requirement involving two variables: "Email ID" and "Type of Access." The "Type of Access" variable is a reference field linked to the group table.Here's the scenario: When a user enters their email ID and selects a type of access, the syste...
External vendor accounts and access storage
Looking for suggestions.... We are currently licensed for ITSM and Project Management. I have been asked to research if ServiceNow is capable of storing external vendor account details and access. From time to time, we are requested to provide aud...
Why index returns -1 in both cases if element in an array found or nott
Hi All, I am trying to implement transform map script in which I need to check if an element is present in array or not. But I am wondering to see in both scenarios if element found or not , index value is always returned -1. Please help me if anyone...
Correct filter is not showing for Last Activity column in SN_communities_forum.LIST
We have applied some filter condition for Last Activity column, but it is not showing correct result based on condition.Please help us.
Resolved! Auto Populate record producer field on the selection of first field.
Hi All,I have a requirement like the record producer fields should be auto filled based on the first two field selection.E.g. I have to two field business function and business process so once if user select those fields and if already there is a rec...
Message after uploading an attachment - Vancouver
Hi All - we recently upgraded to Vancouver, when we try to add an attachment in the platform we are getting an error info message. I added the attachment to an incident and got below message. How can we fix this? Thank!
Users don't see resolution notes. The only see the Additional comments
Hi, Users don't see resolution notes. They only see the Additional commentsIs there any way to achieve this @Maik Skoddow @Mark Roethof @Gaurav Shirsat @tltoulson @Ankur Bawiskar @Chuck Tomasi @Dr Atul G- LNG @swathisarang98 @SwarnadeepNandy @Communi...
Board Filter Problem Task
Hello Community, I currently have a Guided Board for my local assignment group where we visualize assigned group incidents, tasks, requests, etc. Its proven difficult to filter this board for Closed Problem Task's any recommendations? Thanks in ad...
Service portal survey page customization, help me to identify script where populating ticket details
In Service Portal Survey submission widget page customization.Pleas help me to identify script to add additional ticket details like "description" "requested for" "assigned to" etc.Right now appearing survey page with Incident number + short descript...
