Resolved! request do not allow to submitting to all users
Hi Team , There is a service request where client want request do not allow to submitting to all users what can be done here ?
Forum Posts
Change requests under change requests tab is not editable for few users
Change requests which are in state (closed/cancelled) under change requests tab is not editable by few users. Please let me know what could be the reason behind this.
How to get the values from the service catalog form to the action request body in REST step
Hi Team, Need help on the below requirement, can someone please help me on this. We are trying to fetch the variables from the catalog item forum to Request body on the REST Step action outline.please refer the below image. Thank you.
Resolved! Notification redirect URL based on user's role
I have requirement that for notification if user have no role URL`` should redirect to service portal page and if user have 'itil' role should redirect to sow pages for ticket.I have written a email script for this but its not redirecting.image 1imag...
How to generate excel sheet using variables in service catalog and attach them to change request
Hi All,We have one catalog item and workflow designer behind it. At one stage of workflow we need to generate Excel sheet of questions on variable editor and few variables are from multi row variable set and attach that excel sheet to normal change...
Change Success Score calculation
HI Team, We would like to know how change success score is calculated ? We would like to know how the number 503 in the below screen shot is calculated ? We have added new parameter called Late Changes, how to add that parameter to the change succes...
I want to set the user count on a field from custom table if the form update.
Hi Expert,I have a custom table name is "u_device" and on this table a field is "Number of user". If the form is updated the number/Count of user (it comes from asset table, Please see attched screenshot for filter and table) should be set on the fie...
Hide Links in Below of submit button in portal
HiI need to remove these two links in portal . How to remove these .@Allen Andreas @Pradeep Sharma @Sandeep Dutta @Anurag Tripathi @Mark Roethof
How to set up virtual agent convesation in esc portal
Hi, Once i start a conversation it is showing the below image, but not showing show me everything to show all the topics so can you please guide me how to set up virtual agent conversation and topics in esc portal.Thanks!
Resolved! Modify RITM history & SLA Repair
Hi, We've implemented a functionality where a Catalog Task state will bubble up to its Request Item parent.For example, if an Catalog Task state is changed to pending, therefore the Request Item state will be pending as well, same for closure and wor...
Issue with integration
Hello All, The Endpoint is not mapped correctly, it's pointing to my instance: https://xxxx.service-now.com but it is not correct and hence the Response body is empty also. What could be the issue please and I am not sure where exactly need to verify...
Resolved! ServiceNow
Actually when we attached an active problem record and we are not able to search and attach the relevant problem record from numerous active problem records. It includes lot of manual efforts and impact the AHT (Average Handling what was the solutio...
Passing information form RITM to task
I have created a startes, movers, leavers entries in the ServiceCatalog, created excecution plans for each process, created a number ofvariables for each process.The execution plans sucessfully create RITMs that containg all the information in the va...
It is related to SOW tabs
Hi TeamI have a request where a user is not able to see the SOW Detail tab data, but other tabs data is visible to him except Details tab which contain incident no., caller , caller id and all etc. He has the ITIL role and I also check the syrule_vie...
