We are implementing SNow now and moving to ITIL 4 Our change volume is very high. I'm looking to understand how other organisations have implemented change post implementation review without it being a very large overhead on teh change team and on o...
Hi , There are some customizations done on the exiting problem form in our project instance. They are not done by me. The OOB Problem is using Process flow. We don't have process flow our instance.How do I go back to OOB one? HELP? Thanks,Vaishnavi
Hello community, I have a requirement, I need to close to SCTASK'S which are not updated in past 120 days along with associated Requests and RITM through Scheduled jobs Here I have some scenarios to handleScenario 1: I need to close the SCTASK'S whi...
You can below images for reference.
I want only work note not "Work note copied from Parent Incident " this text. please suggest how to do this?I wrote business rule and its working properly but I don't need that text.
Hi,Field values are coming from the script if i try to create ATF i can't see that values in choice.I have a Catalog item which Solution Type and Reason for Deployment choice values are coming from some script. if i set those 2 field values I can'...
Hi experts, I need to create a report and I'm not sure how exactly to achieve it. I have explained the scenario in detail below. TIA.I have a report created from the "Payroll case" table. This is a list type records and I added few columns from the p...
Hi, I have created a widget with sn-record-picker which needs to display the users.. sn-record-picker has a default-query which gets a comma separated sys_id's of users from a script include but unable to show them on the choice of record picker.. HT...
The below is part of the script include that failed to return the list of users. How can I return a list of users based on an array of email addresses? var email = []; //this contains (abc@org.com,efg@org.com,hij@org.com) ...
We have a multiple choice which has 3 options V1,V2,V3 ( attached picture for reference)And when we select V1 -C1,C2,c3 checkboxes are visible.And as I attached image we have three variables variable1,variable 2,variable 3.If user selects V1 option ...
I'm unable to create Walkup location from Walk-up location queue module in ServiceNow and I'm getting below error again and again. Please help if you are aware of this issue. Thank you
As I have installed spoke in lower instance I have connected them through connection and credential aliases using API key that I get from Jira. is this captured in update set??If we can, Is this best practice to capture here and move to higher instan...
Hey Experts, I'm trying to configure a pagination for a rest api in a data stream using flow designer.As below the configuration of the data stream. 1. Pagination Setup Step : 2. REST Step : 3. Splitter Step :4. Script Parser step : (for tesing purpo...
how to archive when click on the 'copy change' button it should show the addErrorMessage and should always be present at the top of the Form. If we click the X (Close) button at the end of the ErrorMessage, then the message will disappear.that error ...
