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Dynamic Translations automation

Hello, I'm trying to automate translation option in Knowledge base, knowledge articles. Usually when an article is created either an automatic draft is created based on selected language and then it will be approved by appropriate user and then it wi...

Deleting Update Sets

Hi thereIs deleting an Update Set would impact anything on system? Will the versions created for all code changes under a configuration will be eventually deleted when an Update Set is deleted after removing changes under it? I thought, an Update Set...

Sashi K1 by Kilo Guru
  • 1664 Views
  • 10 replies
  • 1 helpfuls

Admin is unable to delete forum users from groups

One of our service now admin . She is not able to delete forum users from the group.She still has sn_forum_admin , sn_communities_admin roles. In that form. She is not having delete button option. Only update option is there.Before Vancouver upgrade....

Aditya1204 by Tera Contributor
  • 205 Views
  • 6 replies
  • 0 helpfuls

Request form details should be populated in custom table

Hello All,Like I have created one catalogue item and if the user submitted that form those details in the form should be automatically populated as a record in custom table not in RITM table.Could please help me on this As of now I have not created a...

Resolved! UI Action to add SC TASK

I'm trying to create a custom button to add sc task manually .But its not working.Please find the screenshot On clicking the button, a pop up is coming showing "no records selected" and on selecting the existing task record, and then clicking "create...

SajalChatterje_0-1710210991176.png SajalChatterje_1-1710211158757.png SajalChatterje_3-1710211405852.png SajalChatterje_2-1710211368960.png

Resolved! How can i hide field choices on incident form.

Hi Team,                  I need to hide Closed and Cancelled state choices.  and i have wrote  onload client script.g_form.removeOption('state' , 'closed') its not working. And i have to hide on hold and resolved, when state is New. How can i do thi...

Atchutaram by Tera Contributor
  • 546 Views
  • 3 replies
  • 0 helpfuls

Resolved! User Administrator | Need to send credentials 300+ users

Hello Everyone, We are going to set-up new instance for one of our client. We have loaded foundation data in our instance, now we have received 300+ user record and we have created each entry in sys_user table. The next task is to send credentials to...

Milind1 by Tera Contributor
  • 332 Views
  • 2 replies
  • 0 helpfuls

Related to Assignment group

How to set The field “Assignment Group” is by default filled with the Incident Support Group of the internal Service Offering linked to the catalog item. The RITM assignment is therefore by default assigned to that group.

Resolved! Need to populate the manager field based on the logged in user

Hello All, Like I have a field called manager and which is referring to sys_user table so, when user login to the system and try to create the request in portal the manager field should autopopulate the logged in user manager and it should a have sel...

Resolved! Make fields read-only on RITM based on 1 task closure in sc_Task

Hi All, I need to make few fields read-only on RITM based on 1 sc_task closure. There are totally 5 tasks, but I want to make the fields read-only after 2nd task. Kindly suggest the way to proceed  I only have short description name unique for all th...

Priyanka145 by Tera Contributor
  • 1115 Views
  • 11 replies
  • 0 helpfuls