Add a prefix to Request Item and Catalog Task according to the application the ticket is submitted

[Nagashree5]

Hi All,

I want to add a prefix in RITM and Catalog Task number field according to the application the RITM's have been created. Basically, here it is only Service Desk application. For ex- if my application is Service Desk then if I raise a RITM or Catalog Task the prefix should be like: SD-RITM-00000(number).

Can anyone suggest how to do this.

Thank you in Advance.

[Nagashree5]

Hi @Community Alums ,

Thanks for the response.

If I create a distinct number on the RITM table, it will be visible on the whole platform(Out to Service Desk Application). is there any fix for this? please suggest.

Thank you in Advance