Hi SNC,A question about approvals on the change request table. So I have a workflow on the change request table, which uses the group approval workflow actions. The way it works OOTB, when you click Reject as a UI action (which is on the sysapprover_...
Hi,We are running Calgary Patch 7 Hot Fix 5.I've assigned the "knowledge_admin" and "itil" role to one of our users (added to group with these roles attached), and they still can't see any Knowledge Base articles that are in either Draft or Review St...
I want to integrate HP Service Manager Integration such that when i submit a form it will create a ticket in HP SM. I have very little knowledge of web services. so please make the explanation as descriptive as possible.
I have searched and am struggling to find the right answer.I'd like to add an Insert and Stay function to my Change Records so that somebody can copy a previous Change Request to save time of filling out the form again. I created a UI Action called...
We are using ServiceNow Fuji version after adding JAVA Key Store certificate in X.509 Certificate our SSO fails .Error :----------------------------------------------------------------------------------------There was a problem accessing the site. Tr...
Can anybody explain about "workaround" field in Problem Management?
Is there a way to determine who is subscribed to a notification? We are in the process of cleaning up our notifications list, and want to determine what is actually in use.
While running some tests in preparation to roll out ServiceNow to our users next month, I noticed that when an end user is added to the watch list of an incident, they can open the incident in a read only state, which makes sense.However, they are al...
Hi,A client of ours requests to be able to verify the newly defined password against the previous 10 passwords that were used for that user. Passwords and historic passwords should be readable for no one, not even the user. Does anyone have any sugge...
Has anyone attempted to inventory Oracle OVM via Discovery? I'm afraid that we'll need to create our own Probes/Sensors for this. Thanks!
Hi All,I'm looking for the best way to go about auto generating information in a date field.When enter new assets, we would input the date of purchase for the laptop. What we need to do then is have that populate the warranty expiration field based...
Hi All,If we extend task table and creating some application.Please let me know if end user access extended table and insert or update some data in extended tableit is required ITIL role or not.also let me know for this application we need itil licen...
wondering if i can add a hypherlink in a word document that wil redirect me to a service catalog page/item request. i have tried insert regular hyper-link and goes to servicenow log-in page logs me in put then it is blank any ideas? thanks
After creating a request we are sent to the Order Status page. Within that page, you are given the REQ number. You have to copy and paste it into the search to pull it up. Is there a way to make the number link to the ticket?
Good morning guys,I'm tasked to research this task ticket type='ticket' with prefix 'TKT'. Is anybody here can help me figure out what is this for and how SN originally use it for? I appreciate all your inputs. Have a great day!Thanks,Enrique
