I have a Transform Map that uses change_request as its target table. When the action on an import row is to "insert", I'd like to fill in the Requested by field.But if the action is "update" (revising an existing Change Request), I'd like to skip up...
I used the ODBC connector to create a report of Incidents for March. We're doing some review of high priority Incidents, and have discovered 6 incidents that show up in the report that are no longer in the Incidents table, so it appears someone has d...
Hello I am using the default value to assign an Asset Tag after a CI is created.I am using the script javascript:getNextObjNumberPadded()However, I need to set the asset tag ONLY if the computer is NOT virtual.So basically, the record needs to be cre...
Hello,We're looking to move more towards a proper Business Service/Service Offering type of setup. We've come up with the below list of Business Services which I'm 90% happy with. Within each, we've began building out Service Offerings with BSM's...
Please can some one explain/provide information on what glide.maint account is used for? how do i know which applications on my instance created out of plugin and which are custom apps
Hi All,We were using variable editor in the task and request item forms. Recently the variables are not shown in few tasks and request items. All other tasks created before and after these few are having variables in the form. The form layout is havi...
Hi Servicenow community!We are currently investigating the ways in which we can process the decommissioning of our hardware assets and I was interested to see how others are currently utilizing Servicenow to perform this function.In my construction o...
We'd like to send auto replies to users who reply directly to an incident resolve email instead of using the reopen link as well as any replies to incidents that are closed. There's topic I found that goes into some detail how to do this but we'd lik...
I have a user defined filed(u_in_freeze_window) in Change form, which is read only through "Configuration Dict." I tried to get the value of the filed in UI action using "g_form.getValue("u_in_freeze_window");" but it gives Blank Value always. Bu...
On a Catalog Variable you can display a help tag and corresponding help text that the person can view for 'More Information' on the Catalog Item form. Currently this appears to just be a plain text field....is there a way to add formatted text or eve...
Hi community,I'm wondering if there is a way that someone can save a partially completed form and be able to submit at a later time?It's not something we had developed during implementation a couple of months ago, so any assistance would be appreciat...
Hi folks, Just wondering if anyone ever experienced logging out from an active session unexpectedly in ServiceNow, I have received a few clients who have occasionally been kicked out from session within glide.ui.session_timeout time frame (240 mi...
Our customer hasLDAP user data coming from 2 different domain controllers. Hence we have 2 LDAP connections. Problem is, the some of the users LDAP1 has the same user id as user id2. I can not use email id as unique key as all the users do not have e...
Hi GuysI was able to add an attachment using an annotation and the following inside<div id="wrapper" style="color:#000000; line-height: 25%;height:0;text-align:left"><a id="swamy.attachment" onclick="saveAttachment('incident', '${sys_id}');"><img src...
anyone there that is familiar? I have activated the plugin for this, and it states that " by default there is a new message and link on the login page to access the reset page.' I am unable to find this link on any login page, and I have verified...
