We have users that will create multiple issues (for the same application) under the same incident. some of them could span several problem management items. I am wondering if you can have a one to many relationship between incident to problem m...
Hi there,I would like to pre-populate the description field in an incident ticket with the following headings so when creating a new incident ticket user can provide all the information we require. Duration:Impact:Root Cause:Resolution:Actions:So...
Can our partner access to HI? If so, can they create HI account?
During importing I need to update user name based on it's country and currency.. how should i add multiple conditions?
Hi everyone,I am trying to use the default "Create Request" UI Action on Incident in order to have an itil User order an item on someone's behalf. The problem is, it is an extra step for the itil User to set the Caller as the Requested for in the Req...
The manage attachments paperclip is not visible in the portal page (Helsinki), although its visible when I 'try' the catalog item, from the 'Maintain Items' module. What could be wrong?
what role is required to see Visual task board . Please suggest more on this .
My company wants to use the Time worked Field as a way to track the time it takes to resolve an issue. However, if two users are in the same ticket researching and save at different points in time the timer starts over and does not record both total ...
I've seen this field on the type specification for a Macro variable, but I can't find any documentation about what it does. Anyone have any information? Screenshot below
Hi I want to set the assignment group based on category and subcategory for problem using data definitionSteps done by me 1.create custom table --Name : Problem Assignment Lookup ; extends table : [dl_matcher]2.created the required fields i.e categ...
Where is the error message "Configuration item/Affected CIs, Planned start date and Planned end date are required to run conflict detection located"? I have a request from the product owner to change the message and I can't locate it in our system....
Hello,I am working on a script to create a group, add users to the group, set the manager, and add a role to the group. I have the group creation, user add, and manager set working fine however I cannot get the role portion to work. I am not sure how...
Good morning!We are running Geneva and my ITIL users are not able to add Child Incidents to an Incident when using the Related List on the Incident form.The EDIT button exists, the tool goes through the motions and pretends to add the child Incidents...
I'm trying to create an Off Hours Incident Report capturing tickets logged during our specific off hours time range of 4:00pm (CST) and 7:00am(CST) along with selecting the filter 'Off Hours is True'. Currently on Fuji release and not having any luck...
Hi community,I must configure manually (from a file) a VMWare environment.ServiceNow version is Helsinki.Data provided are: ESX server names, Server Farm names, Virtual Server Names (with Operating System information and other).I'm thinking to implem...
