Add Discuss Button for Sidebar Communication to Service Operations Workplace

[David_K]

Hi all,

Is there a way to add discuss button for sidebar communication to Service Operations Workplace? Unfortunately the following documentation does not answer the question because in SOW Actions are no Task actions available.

https://docs.servicenow.com/bundle/tokyo-servicenow-platform/page/administer/conversational-interfac...

Thanks for your help.

[Alexis S1]

Hello David,

I have the same issue, did you find a solution to add this button ? I tried to create a task actions layout and add the discuss item but it didn't work...

Thanks

Alexis

[Alexis S1]

This is the answer of the support : 

The Sidebar button will only work in these workspaces as of now: CSM Configurable Workspace, CSM Manager Workspace, ITSM Manager Workspace, Vendor Management Workspace, HR Agent Workspace, and UI16.
It will appear in the record view for all tables that extend tasks or interactions. In addition, the buttons will also show in the UI16 record view for tables that extend tasks or interactions.

[David_K]

Hi Alexis S1,

Thanks a lot for the information!

David

[nirwan_ritik]

Hi , I have configured the sidebar in my instance. But it's not coming in HR Agent Workspace.

could please guide me to enable the Sidebar Discuss button in HR Agent Workspace.

I tried clearing instance cache. But the issue remained. No Discuss button on HR Agent Workspace.