Add Discuss Button for Sidebar Communication to Service Operations Workplace

[David_K]

Hi all,

Is there a way to add discuss button for sidebar communication to Service Operations Workplace? Unfortunately the following documentation does not answer the question because in SOW Actions are no Task actions available.

https://docs.servicenow.com/bundle/tokyo-servicenow-platform/page/administer/conversational-interfac...

Thanks for your help.

[Suganya12]

Hi Nirwan,

Could you please clear instance cache and verify. Because OOB HR agent workspace should have Discuss button and nothing needs to be configured. When I enabled HR Agent workspace and sidebar, initially I couldnt find Discuss button in HR Case form but was able to see it in HR Task. But then after I logout and login and cleared the cache I was able to find the discuss button on Case form as well in HR Agent workspace.

[nirwan_ritik]

Tried it, issue remained the same!

[Suganya12]

@David_K @Alexis S1  - Were you able to find solution to add sidebar to Service Operations workspace ?

[Suganya12 · Accepted solution]

If anyone looking for the solution. Below article helped me to achieve it.

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1213249

[Alexis S1]

Hello, thank you for the link, it's really helping.

Have you tried the option 2 ? If so, with what scope ? I am not able to implement the button on every task's tables.

Alexis