Add Short Description on Knowledge email script

Alex Edmiston1 · ‎08-23-2018

Hello -- I'm trying to add the short description field onto the below script but keep getting undefined on the message. Any ideas on what to change?

Eric Viets · ‎11-08-2019

I now just had the same problem and *finally* figured it out.

The code that needs to be modified is in: System Policy… Events… Script Actions. Activity Fanout Manager for KM

In the function getKnowledgeObject() section, you'll want to add this line:

knowledge_obj.short_description = gr.getValue('short_description');

Then, in your notifications, you can add something like:

template.print("<b>Article title</b>: "+obj.short_description+"<br/>");

Please mark as helpful/correct answer. Thanks!

And if someone can get this into baseline code, that would be even better!

Allen Andreas · ‎08-23-2018

Can you screenshot what you have now?

Please consider marking my reply as Helpful and/or Accept Solution, if applicable. Thanks!

Alex Edmiston1 · ‎08-23-2018

Allen Andreas · ‎08-23-2018

Hi,

I mean for the event itself, like...not this literal specific event that ran, but the event listing in registry. A screenshot of that. Thanks!

Please consider marking my reply as Helpful and/or Accept Solution, if applicable. Thanks!

Alex Edmiston1 · ‎08-23-2018

This?

Patrick Fedigan · ‎08-23-2018

Hello Alex,

You'll need to have short_description passed in the event parameter 2 if it isn't already.

Cheers,