Add Short Description on Knowledge email script

Alex Edmiston1 · ‎08-23-2018

Hello -- I'm trying to add the short description field onto the below script but keep getting undefined on the message. Any ideas on what to change?

Eric Viets · ‎11-08-2019

I now just had the same problem and *finally* figured it out.

The code that needs to be modified is in: System Policy… Events… Script Actions. Activity Fanout Manager for KM

In the function getKnowledgeObject() section, you'll want to add this line:

knowledge_obj.short_description = gr.getValue('short_description');

Then, in your notifications, you can add something like:

template.print("<b>Article title</b>: "+obj.short_description+"<br/>");

Please mark as helpful/correct answer. Thanks!

And if someone can get this into baseline code, that would be even better!

View solution in original post

Cinlin · ‎01-09-2019

Alex,

Did you get this to work? I am having the same problem and I do not see where the parm 1 and parm 2 fields are in the event registry.

dvp · ‎01-09-2019

You just need to pass the parms in the script, not needed to define in event registry

Here is an example

gs.eventQueue('event_name', current, parm1, parm2)

Cinlin · ‎01-09-2019

Thanks for answering, this what it returns after putting your suggestion in, any thoughts?

An article has been created in the Instrument Systems (IS) Knowledge Base.

Article Number: KB0011498
Published Date: 2019-01-08 10:10:34
{"author":"Cindy Lindsey","created_on":"2019-01-08 10:10:34","knowledge_base":"Instrument Systems (IS)","latest_version":"1.0","number":"KB0011498","receiver":"Chau","revised_by":"","sys_id":"6bf2e3bedb3ae7402389f4b5ae961919","updated_on":"2019-01-08 10:11:34"}

Created 2019-01-08 10:11:45 MST

Here is the script:

dvp · ‎01-09-2019

Please do the following

You need find out which event is triggering the notification and where that event resides. Most probably event might be in a business rule
In the business rule you need to update the eventQueue syntax as provided above

ryan_pope · ‎01-09-2019

In both use cases, it looks like a JSON object is being passed via event.parm2, but that object does not have a short description element in the object. Whatever script you're using to create that object that's being passed into event.parm2 will need you to also include a "short_description":"Short description value" in the object.