Add user in watch list and add comments

[snavuluri]

Hi,

 Please suggest, if we add a users to the incident watchlist, the user in the watch list is able to add additional comments or worknotes from the service portal to the same incident without any ITIL role.

Note: -  End user who is a part of the watch list should be able to see the incident on there service portal page and should be able to add comments to the incident.

Regards,

Suresh N.

[Ankur Bawiskar]

Hi,

that user should have table level READ access also

Also check is that incident visible or not because of OOB query business rule on incident table

Regards
Ankur

[snavuluri]

Hi Ankur,

      I have added the incident in watchlist user and added the ACL's but i could not able to see the comments to the user.

[snavuluri]

Hi All,

  Any suggestions please.

Regards,

Suresh.

[Ankur Bawiskar]

Hi,

it says no readable comments field.

Did you debug ACLs

Regards
Ankur

[snavuluri]

Hi Ankur,

        Now i got the ACL's is working but i could not able to get the result. 

End user who is a part of the watch list should be able to see the incident on there service portal page and should be able to add comments to the incident.

Here, i have added the user in watchlist, but, i could not able to see the added watchlist users incidents in sp page. Please guide. on this.

RRegards,

SSuresh N.