Hi Team, 1 ) How can I setup reminder email/ notification/ alert to IT Agent when there is no update on tickets( like 3 days , 5 days, week etc..........) 2) How can a IT agent can setup perticular date on INC/RITM/TASK to move in progress when tic...
Hi All, I have a requirement where I need to populate the sla breach time on a custom field on incident table. When there are two or more resolution SLAs for the same incident then the field should have the min sla breach time. Please suggest on how ...
Hi all, I am unable to create knowledge article directly from incident by ticking 'knowledge checkbox' even after the incident is resolved. OOB 'incindent create knowledge' is present. Can i know the reason.
The VIP color flag is not showing up in Agent workspace Incident form. The VIP flag shows in the platform but not in Agent Workspace. How do I add the flag to worksapce? Thank you
Hi, I have to use multiple reference qualifiers in a field. How an I use multiple reference qualifiers in a field. My two reference qualifiers are listed below. 1. javascript:new global.PopulateValidTasks().getTasks(); 2.sys_class_name=incident^ORs...
Hi All, Send Notification to user when RITM request is APPROVED or REJECT with variables. Please help me on this . Thanks, Suresh
Hi ALl, I have an instance which is in Rome and wanted to clone and upgrade the instance. How do I preserve the applications developed using App Engine studio without getting cloned. I dont want to loose the progress.
I have created record producer.In target record i have created one custom section and one field (i.e unmandatory). i want to visible the my custom section and under the field should be mandatory in when subcategory is "Release" and Assignement group ...
Hi, How to dot walk through list type reference field. I have table called escalation. so, there's field called task that's List type field reference to task table. So, I have to query as below. ticket_number='INC9876234'; var gr = new Gli...
Hi, We are sending customer satisfaction surveys at the resoluton of each ticket. I am looking for what we should expect nowadays to be a good response rate from users.
I got a requirement to add one more button in confirm box. Can someone help me with that in service catalogs? I need that button at yellow bar.
I currently have a Service Catalog Item that does the following: Catalog Item background Host Name is a reference variableSystem Owner is a reference variable The System Owner auto populates based on the host name. Workflow The System Owner needs to ...
How to Send table name & query dynamically to script include?, so i will get list of records. ~Thanks
Hello, For RITM, if parallel sc_tasks are generated (example 4 tasks) via flow. If anyone of sc_task is close completed how can we monitor this using flow designer. As we need to perform other actions once anyone of sc_task is close completed we don'...
Hi All, How can we extract data from ServiceNow and post in FTP server location. We have installed CrossFuze data extract, but we do not want to use mid-server, instead we need to use mid-server cluster. Any other ideas apart from CrossFuze, or can w...
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