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ATF: Error at record query step

I'm testing use cases with ATF's and getting an error message at record query step. Error: FAILURE: No records matching query:Parent = LNP0001037 1. Impersonate user 2. Opening record producer in portal page 3. Set variable values 4. Submit record pr...

Sai152 by • Giga Contributor
  • 1648 Views
  • 21 replies
  • 0 helpfuls

How to handle recurrent maintenance tasks?

How are people handling recurrent maintenance tasks in servicenow?  Currently we have about 20-30 recurrent tasks that our IT team needs to do at regular intervals, most are weekly, some monthly, and a couple annual/biannual. Each task would be assig...

jazker by • Giga Contributor
  • 1052 Views
  • 1 replies
  • 0 helpfuls

Deleting Change Requests

Hi, In Change Management, ServiceNow displays the Delete button which allows users to delete change requests.  Some companies keep it visible, others hide the delete button. My initial thought is why would we allow users to delete request. From an au...

tekkytommy by • Tera Contributor
  • 1762 Views
  • 1 replies
  • 0 helpfuls

How to export the data from a dashboard

Hi All, I have a PA Dashboard called Cloud operations workspace which doesnt provide export functionality. Customer wants to export the data in excel. Could you please help me how to configure the export functionality there.

Madhu5 by • Tera Contributor
  • 1695 Views
  • 2 replies
  • 0 helpfuls

Event Parm 1 and Event Parm 2 in Email Notification

Hi Team,  We have Event Parm 1 and Event Parm 2 in Email Notification. There are set of users getting notifications on these two parms. How can I edit or add user's on these two parm's, from where I can do amend this list. Please help.  Thanks Ashok

B Ashok by • Tera Guru
  • 2407 Views
  • 3 replies
  • 0 helpfuls

Update a record using record producer

Hello Everyone! I am looking to updates an existing record on a table rather than inserting a new entry using record producer. The record producer contains one reference variable, once a selection is chosen, I have a script that populates  the releva...

TejasviR by • Tera Contributor
  • 828 Views
  • 4 replies
  • 0 helpfuls

Resolved! closure codes and closure notes are mandatory

Hi, I have a requirement where the user are able to close the incident from the list view without the closure notes and closure codes. I need to make sure they should fill the close notes and close codes before resolving or closing the ticket. I have...

Adarsh15 by • Giga Contributor
  • 2627 Views
  • 13 replies
  • 2 helpfuls

Tags - How to check whether a record has tag/s

Hi , I have a requirement where I need to filter all the records on the task table which have tags attached to them. These tags are stored in the Labels table. But when I open a list view with the column 'Tags', I cannot do 'Filter Out' for the empty...

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