ITSM forum
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Configure available fields option not visible

Hi  I am not able to see the option "Configure available fields" in Activity filter. Attached screenshot Can anyone please help/suggest what could be the reason (Table: x_inpe_information_isa)   Regards, Anusha

Anusha Dande by Tera Contributor
  • 1601 Views
  • 3 replies
  • 0 helpfuls

Resolved! converting a duration to hours

Greetings, i have a requirement where --> when an RTO (reference field) selected is less than 24 Hrs, display the message “Default RTO is 24 Hrs. Are you sure you want to proceed with selection”?". i have written a script include and called it from c...

find_real_file.png find_real_file.png find_real_file.png
NewBiee by Tera Contributor
  • 1704 Views
  • 4 replies
  • 1 helpfuls

Resolved! How to query Order guide Order and Pass to RITM Order

Hi All,  We have an Order guide with several catalog items, we need to pass the Order(At this position) set in Rule base to RITM order field. We use this to control sorting. Please help me with the BR script needed. Thank you in advance!  

find_real_file.png
Ljone by Giga Contributor
  • 1594 Views
  • 3 replies
  • 1 helpfuls

Resolved! Prepopulate fields on a service catalog item using a URL

I am new to ServiceNow but I have been asked to prepopulate a catalog item's variables from a URL that is passed to the end user in an email.  From my searches on the ServiceNow community, I came across two helpful articles and followed their guidanc...

find_real_file.png
Colleen1 by Tera Contributor
  • 11690 Views
  • 14 replies
  • 5 helpfuls

Resolved! Not allowing update of property: "property name"

Hello Experts, I've an UI action (GRC VRM scope) which is setting the system property (GRC VRM Scope) value. This is working fine when I'm in GRC VRM Scope but I'm facing below error If I do it from Global scope. Not allowing update of property: "pro...

Test232 by Mega Expert
  • 4468 Views
  • 7 replies
  • 0 helpfuls

Resolved! Notifications: Send notification to dynamically selected group

What is: Working on a notification. I see that a previous dev created a notification that looks relatively normal. The "Who will receive" tab on the notification has a valid Assignment group selected, and there's a email script  on the "What it will ...

How to Prevent duplicate records through transform map?

Hi, I am trying to load data from Aternity to Software usage table using transform map. When I tried to load the data to software usage table there are duplicate records with same user name, publisher, product and last used date. How can I prevent th...

find_real_file.png
reddy8055 by Tera Contributor
  • 1886 Views
  • 2 replies
  • 1 helpfuls

Setting Requested For With an Item Variable

I am having an issue setting the requested for field from an Item variable and was wondering if anyone had a solution. We would like to set request.requested_for field to the value of a variable in a requested item. This way, the Service desk can req...

rburns by Kilo Explorer
  • 15377 Views
  • 9 replies
  • 20 helpfuls