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REST API - Download attachment and upload it again

Hi all,  I am currently trying to download an attachment with the REST API and then upload the same attachment again. However, I am experiencing some error when getting back the binary from the attachment. This results then in a corrupted file. For e...

Check whether additional comment is not empty

Hi Experts, What could the best method to check if additional comment is not empty in a background and business rule. @Ankur Bawiskar  var gr = new GlideRecord('incident'); gr.get('b64f102567f551101a1136dbd36d434d'); gs.print(gr.number); gs.print(JS...

aksh3 by Giga Guru
  • 1590 Views
  • 11 replies
  • 3 helpfuls

Resolved! In Flow designer based upon the selection of choice approval needed

Hi Experts,I have created a Flow Designer for a catalog item. But I am not sure how to trigger the approval based upon the variable Drop down choice Selection example 'A' & 'B' are choices.  If user is select the choice 'A' it needs to be went to gro...

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Aakhiil by Tera Expert
  • 1356 Views
  • 3 replies
  • 0 helpfuls

modifying standard change stages. Help please

Hello! i am modifying the out of the box standard change and i would like to add an Assess stage.I checked with NOW support and they said to modify the script include: ChangeRequestStateModel_standard I did so  as well as modifying the workflow to ad...

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RBlor by Mega Guru
  • 552 Views
  • 2 replies
  • 0 helpfuls

GlideAggregate Question

Hi Everyone, I am new to this can anyone please tell me why we use if block while counting record using GlideAggregate.   var count = new GlideAggregate('u_test');count.addAggregate('COUNT');count.query();var computer=0;if(count.next())    {        c...

Currency change as per user locale

Hi All,Need help to show appropriate currency ($, £,€) as per user's location/country code   on service catalog/ portal for   catalog items. I read wiki, docs and communities articles but couldn't achieve on end user side. I see the value conversio...

Community Alums by Community Alums  
  • 6302 Views
  • 3 replies
  • 0 helpfuls

Resolved! I added two columns on list view through list layout which after removing/personalizing can be added only after clicking on 'Reset to default columns' . Is there any other way through which we can get those columns while personalizing/adding without

Hi,   I added 2 columns VIP/VVIP through list layout on Incident table. If I am removing these columns by personalizing I can remove it. But when I again personalize to add those fields I cannot find them in the list so when I click on 'Reset to defa...

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Resolved! I have a requirement to show popup and redirect to different URLs(2 URLs in two different tabs). I am able to redirect to one page. How can we redirect to 2 URLs ? Any help here ?

if ( g_form.getDisplayBox('business_application').value ==  'Phoenix - General'){        alert('You will be redirected to "OneAccess" to request access to this application. \n\n IMPORTANT: Before Phoenix can be used, the Prime application must be ins...

Resolved! Update watch list on incident

Hi all, There is record producer which extends to Incident, when the watch list field on record producer is empty two default user should be added in incident, if we add any user in watch list field during creation that user along with the two defaul...

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Kumar147 by Tera Contributor
  • 859 Views
  • 2 replies
  • 2 helpfuls

Adding Schedule to Service Catalog Items

When selecting a date on a catalog item, we need to restrict users from selecting scheduled blackout dates like weekends and holidays. Is this possible without extensive scripting?

MGanon by Tera Guru
  • 394 Views
  • 2 replies
  • 0 helpfuls

Stopping Background Scripts

Hi all, I have written a Background Script on Incident table. And it is causing problem upon my new enhancements. I do not need that background script anymore. How can i stop that background script. I have tried some known methods but none of them se...

sriharshitha by Tera Contributor
  • 4078 Views
  • 3 replies
  • 3 helpfuls