Add workflow

[ritumisra]

Hello friends new to flow designer 
created a new catalog item , but how I can achieve below requirement :
Once user fill all the catalog items variables and click submit ...send the ticket to Cloud Services. Is possible, it would also be great to have an Approval flow, where it goes to the employee's supervisor for approval first, and then to tb godden for approval, and THEN the ticket gets created for Cloud Services. 

Any help will be appreciated to start with 
Thanks

[Abhay Kumar1]

@ritumisra Yes, this is definitely achievable in ServiceNow using Flow Designer. You can create a flow for your catalog item that:

1. Captures the user inputs (catalog item variables).

2. Sends an approval request to the employee's supervisor.

3. Imp note: when you have to generate 2nd approval just update approval field back to requested or appropriate value than approved and wait for few second for safest side and then:

Sends an additional approval request to a specific person (e.g., "tb godden").

4. Creates the ticket and assigns it to the Cloud Services group after the approvals are completed.

Hope this will help you.

[ritumisra]

Hello Abhay is that possible if you have similar workflow you can share .
here I started I know I'm missing approval stage, but that what I'm getting confuse what action I have to add in workflow
thanks

[Abhay Kumar1]

@ritumisra pls follow this article for the same :

https://developer.servicenow.com/dev.do#!/learn/courses/xanadu/app_store_learnv2_flowdesigner_xanadu...