Adding 1 Change record to multiple Stories

LivashanN
Tera Contributor

Good Day, 

 

Wanted to find out if anyone else has experienced this or know how we can solve it.

 

We have a scenario where we work on multiple stories that could relate to a single change, now there is a related list on the story from where we can add the change number so that it is linked to the story.

 

The problem we have faced is that we are unable to add one change number to multiple stories, if we add the number to the 1st one and then add it to the 2nd one it removes it from the 1st one.

7 REPLIES 7

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @LivashanN 

That is by design and the expected behavior. You can go into the change and add multiple stores, but the reverse is not possible as it’s not an M2M table. It’s a one-way relationship."

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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OK currently with our setup we don't link the stories from the change request but we only do it from the story, this is however something we can look into as this could solve this issue that we face.

Agreed, mate, but this is something by design. Let’s wait for more responses or log a new support case if the team has any insights."

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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Agreed, will see if anyone else has any other idea, or i will log a support case for this, thank you