How to remove the "Add" button from a related list in SOW view for ITIL Users

Abhilasha G T
Tera Contributor

‎04-04-2025 07:05 AM

Hi Team, 

how to hide this ADD button for ITIL user on the incident form under Change Request Related Tab.

 

AbhilashaGT_0-1743775393060.png

Regards,

Abhilasha G T

0 Helpfuls
  • 222 Views
1 REPLY 1

Dr Atul G- LNG
Tera Patron
Tera Patron

‎04-04-2025 07:07 AM

Hi @Abhilasha G T 

 

But why? ITIL users are prime one who work in Incident ?

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************
0 Helpfuls