Adding a field to problem form which is available on incident form

[sree42]

Hi Team,

I have one requirement to add a field which is currently available in incident form to add in problem form.

That is a field named 'Abc' currently available in incident form. I need to add the field 'Abc' to problem form.

Could any one please suggest on this.

[Musab Rasheed]

Sure please create a new field, Feel free to mark my response as correct and close the thread

[Ankur Bawiskar]

Hi,

field is on incident table so it cannot be added on problem table as there is no field on problem which stores incident

Can you explain what's your business requirement around that field? what's the use-case?

Regards
Ankur

[sree42]

Hi Ankur,

Thanks for you response.

My requirement is to add a field to the Problems in service now. That field is already available on incident table. 

I think I need to create a new field in problem table similar to the field available in incident form as there is no relation between incident and problem. Am I right?

[Ankur Bawiskar]

That's correct and you will have to ensure it is in sync with the incident field.

Have after update BR on incident table with condition as field on incident changes.

Query problem and update the field you created

Regards
Ankur

[Ankur Bawiskar]

@sree

Hope you are doing good.

Did my reply answer your question?

If my response helped please close the thread by marking appropriate response as correct so that it benefits future readers.

Regards
Ankur