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Resolved! How can I query for records associated with a Certification Task?

I'm trying to write a business rule to update a value on a record based on when the certification task associated with that record was closed. However, it doesn't look like there's any sort of relationship that I can find between Cert Tasks and the (...

demohr by • Kilo Expert
  • 2424 Views
  • 4 replies
  • 2 helpfuls

Unable to increase maximum width of reference field

Hi,I set reference field from table 1, to table 2.It not showing the the exact data in table 2, due to maximum length its trimmed the data. When I tried to change the length I got the below popup. "Maximum length cannot be increased on a Reference ty...

firemoon by • Mega Expert
  • 4644 Views
  • 13 replies
  • 0 helpfuls

Resolved! Copy fields from "Problem Ticket" to "Problem Task Ticket"

I have created a client script to copy fields from "Problem Ticket" to "Problem Task Ticket", it didn't work. Can someone guide me through?Table=ProblemType=onLoadfunction onLoad() {     //Type appropriate comment here, and begin script below if(g_fo...

kam_steven_ by • Kilo Contributor
  • 8299 Views
  • 29 replies
  • 2 helpfuls

How do you grab the source of your ticket?

Hi allWe have a requirement to show the number of incidents and requests logged via our portal.I was wondering if anyone had already addressed this or if anyone had any ideas on how it could be implemented?I know there is a Contact Type field in Serv...

NeilH2 by • Giga Guru
  • 4844 Views
  • 9 replies
  • 0 helpfuls

Resolved! Remove Asset Class from Model Categories

Before implementing Software Asset Management, someone assigned an asset class (alm_asset) to the Software category in the Model Categories.   This was done in a much earlier version of Service Now, and I'm not sure why this would have been done but ...

tschenke by • Giga Contributor
  • 5477 Views
  • 6 replies
  • 0 helpfuls

Questions about when I should EXTEND a table

I am new to ServiceNow & CMDB, & we are just implementing Fuji.   We would like to start by using the CMDB out-of-the-box.   After we use it awhile we will better know what additional information we want to track.   (1) Can I EXTEND the tables at any...

psenkow by • Kilo Contributor
  • 3814 Views
  • 3 replies
  • 6 helpfuls

How can you decrease load times on large Catalog Items?

We have (at least) one exceptionally large Catalog Item used for requesting new computer/systems access.   It currently has the following, with little chance of any of these numbers decreasing:120+ Catalog UI Policies10 Catalog Client scripts450+ var...

Shane J by • Tera Guru
  • 3765 Views
  • 8 replies
  • 3 helpfuls

Handling incoming email from an alias?

Hello all,We're running Berlin, and the problem where Berlin will not handling incoming email from email accounts that don't have a corresponding account already existant in the Users table is going to bite us.Many of our users have aliases, to map u...

mike_sol by • Giga Contributor
  • 3116 Views
  • 2 replies
  • 0 helpfuls

How to add 'Active' Field on custom create table?

Hello,We have created one custom table in the past. That table does not have 'Active' field like we have for other tables like Incident, task or client script etc.is there any way to add this field now to that table?Also we are in domain separated en...

How to add five minutes to a date time field

We have created a date time field on our requested item form called LP Loan Docs Due date and Time. Our customer wants us to add five minutes to this field (for example if the current date time is 2011-07-28 12:00:00, they would like it to show as 20...

Client and Server side validation practices example code

I have been doing a lot of validation lately on Catalog items and I am using Catalog Client Scripts. This is fine, but I want a way to validate BOTH on the client and on the server.What is the cleanest, most secure best practice way to do this?I know...

leslie8 by • Mega Expert
  • 2210 Views
  • 2 replies
  • 0 helpfuls

Resolved! Copy Attachment UI Action

HI, I am trying to create a UI Action that takes the info from a Facilities Request and copies that into an incident. I have most of it working except the copying of any attachments, what am I doing wrong?I am a complete novice at this and have compl...

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