ITSM forum
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Resolved! Performance Analytics reporting with colors

All,I have to provide standard performance analytics reports for various tables and there are a few requirements that I dont have answers to1) Create a score right next to the graph with an up/down arrow, similar to how it is in the workbench widget,...

find_real_file.png
ncp by Mega Guru
  • 1486 Views
  • 7 replies
  • 2 helpfuls

Workload trend report (time-of-day, day-of-week)

I just thought I would share something I recently discovered after 6 years of using ServiceNow.Did you know that you can pull a trend chart to show the load balance of incidents created grouped by the time-of-day or day-of-week?  I didn't, I had actu...

williamsun by Mega Guru
  • 10319 Views
  • 11 replies
  • 5 helpfuls

Resolved! Create One to Many Relationship

Hi, I have to create one to many relationship . I can do many to many but I don't know how to configure one to one, and one to many relationship. Thanks in Advance. Sushil

sushil sinha by Giga Contributor
  • 11898 Views
  • 5 replies
  • 4 helpfuls

Resolved! Adding Approve/Reject button to the ticket itself

Hi all, There's a need of adding Approve/Reject buttons to the actual tickets (Change, REQ, RITM, Incident, etc).This should work just like Approval form. (Buttons should be visible just by approvers.) Is this possible to be done? Thank you very much...

joaof by Mega Expert
  • 2459 Views
  • 4 replies
  • 0 helpfuls

Best way to cancel RITM

Hi All, Would like to have your inputs on this case.. What is the best way to cancel an RITM? I shall briefly explain my scenario.. Request is auto-approved and RITM has one or two levels of approvals, depending on the catalog item. We have workflows...

anusarma by Kilo Expert
  • 3152 Views
  • 1 replies
  • 0 helpfuls

Resolved! Query the table sys_audit

Hi, I try to query the sys_audit table to get an old value from a specific field. My proble is the documentkey field. In this field is stored the sys_id from the record. When I use the sys_id directly, I got my result. When I use g_form.getUniqueValu...

User149490 by Tera Contributor
  • 3050 Views
  • 6 replies
  • 2 helpfuls

Resolved! Has Breach Task SLA report more User friendly

Hi, I have to create a report on SLAs, did they breach or not, so I created one (see below), but I would like to switch the order for True & False values (False first, True second) and if possible change their labels for example False => Achieved, Tr...

find_real_file.png
Ach75 by Giga Contributor
  • 2158 Views
  • 2 replies
  • 0 helpfuls

Resolved! How can I activate URL's in a text field?

We have several users who are pasting URL's to planning documents in the description field of a change request.The problem is that the URL's are treated as regualr text. We'd like to activate them so that clicking on the URL would open a new window w...

HugoFirst by Kilo Sage
  • 2665 Views
  • 6 replies
  • 1 helpfuls

Resolved! Onhold state in incident form

When state changes to onhold , onhold reason will be visible in incident form anyone give me explanation and when we use this states 1)awaiting  caller 2)awaiting problem 3)awaiting change 4)awaiting vendor 5)awaiting info  

p t1 by Kilo Sage
  • 8491 Views
  • 4 replies
  • 10 helpfuls