Hello! I am needing to add group to a new group that I am creating. Group A needs to be added to group B. I don't know exactly what related list would deal with this or if there is a better way to get this done without having to use parent group be...
Hello, I'm looking for options to manage emails on incident tickets that have been already closed. We had few instances of customers replying to old incidents that are closed long back with a new or related issue, the email is appended to the Closed ...
Hello, I need some functionality setup where - When I create a Task, subtasks auto Generate and have the parent set to the original task. - I also need this task to generate an incident and set the task as the parent. I can get the Subtasks and inc...
I have a catalog item that has two date variables, a delivery date and an expiration date. For both variables, I need users to not be able to select a date that is in the past and also not more than business days in the future. The script below help...
is there a way to automatically expand the "show email details" in the work notes of an incident?
We have a requirement that checks the start date field to see if it is within 30 days prior or less. For example: If user selects 11/9/2019 it would fail, 11/10/2019 is fine and any date after is fine.
Hi, I cloned an existing widget but changes made are not reflecting on the Service Portal (I see the change on the widget itself but not on the Portal). Considering there is a new ID on the cloned widget, I am guessing this might need to be updated s...
Is anyone aware if there is On-Call Schedule Module is paid or Free cost ?
Our security team is needing to add a specific rule for ServiceNow emails to our spam filter and is needing the sender hostname to do so. I've tried looking through the email properties in my instance but I am not finding anything. Any help would b...
Hi,I want to add dates to a date/time field in catalog item. Below is the code I am using but it is not working.Client Script :-function onChange(control, oldValue, newValue, isLoading) { if (isLoading || newValue == '') { return; }//Type appropriate...
Hi Guys, I have created once email notification ,it will be triggered when task is created for my ritm. Here I need check one condition, this email notification should be triggered to only one catalog item. So I am trying to get catalog item name thr...
HI all,Can we Bulk delete "Draft" knowledge articles from Knowledge List View using UI Action from the List Choice?Thanks
How to add "Attachment paperclip" button on top of the catalog item in Kingston version? Note - I have the attachment clip at the bottom but want at the top as well with same functionality. Can someone help with the steps?
Hi All , Can someone help me with my requirement . I created a check box on a catalog item forma and when user checks it , then a pop up message should appear notifying user some info . I create a onchange client script on that catalog item as show...
I'm looking to do a list csv export of all incident tickets. There doesn't appear to be way to include work notes and comments. We have a production instance which is retiring at the end of the month, we need to export all incidents tickets for futur...
