Adding a Mandatory Close Notes to SCTASK

[Brian Sorensen]

I just want to make sure this makes sense..

We have 1 Tier 2 who refuses to leave notes... super fun.  So when my Tier 1 team goes to check on a Catalog task and we see its been completed by this admin, we have no idea if he actually did what was asked.

I want to make it mandatory that when you press the CLOSE TASK button, you have to add notes

My thought is the following

1. Add the Close Notes field to the Form Design - this I can do
2. How do I make it Mandatory for them to fill it in when Close Task is clicked?

If I am not mistaken I do this
1. Configure UI Policy
2. Add new Policy - Condition State = Closed Complete - Close_notes Mandatory = True

Seems to work in Dev

Is there an easier way?

[Prasad Pagar]

Hi Brian, You can do it directly in UI action Paste your UI script code I will help you to add code Thank you Prasad

[Aman Singh_]

Hi,

UI Policy is the easiest way, but if you want to accommodate the code within the UI Action itself then follow the thread.

Close task UI Action

Please mark Correct✅/helpful if applicable, thanks!!

Aman

[Brian Sorensen]

i like this answer, but I do not know how I get into that Script?

Can you tell me how to access it?

I think I found it, but not sure
I was able to right click and go to UI Actions

Then filter down to on Form actions

Close Task

It has the following in it currently, so I am not sure if this is the right spot

function closeTask(){
g_form.setValue('state', 3);
//Call the UI Action and skip the 'onclick' function
gsftSubmit(null, g_form.getFormElement(), 'close_sc_task');
}
//Code that runs without 'onclick'
//Ensure call to server-side function with no browser errors
if (typeof window == 'undefined')
updateTask();

function updateTask(){
current.state = 3;
current.update();
}

[Aman Singh_]

In the code you have already update as follows

function closeTask(){
if(g_form.getValue('close_notes') == '') {
try {
g_form.hideFieldMsg('close_notes');
} 
catch(e) {}
g_form.setMandatory('close_notes', true);
g_form.showFieldMsg('close_notes', getMessage('Please enter supporting close notes when closing the change task'), 'error');
return false;   // Abort submission
}
gsftSubmit(null, g_form.getFormElement(), 'close_sc_task');
}
//Code that runs without 'onclick'
//Ensure call to server-side function with no browser errors
if (typeof window == 'undefined')
updateTask();

function updateTask(){
current.state = 3;
current.update();
}