Resolved! What is mean notify column in the incident table?
Hello, What is mean notify column in the incident table?Could you tell me how can I use case this column? Regards,
Forum Posts
Resolved! How do you add the Major Incident form to Agent Workspace incident so agents can fill in description fields, business impact etc...
Agents need to generate severity notices through the major incident form. I would like agents to access the Major Incident form within the incident form in Agent Workspace when working on an incident, similar to how agents access the tab on the plat...
Resolved! Save ui action on change request not visible to change owner, so how to debugg the ui action
The Save ui action on change request table not visible to change owner, so how to debug the ui action, If i could impersonate change owner ,So can i debug the ui action why he is not able to see the particular ui action..
How to restrict form submission if user is not a part of a group in catalog item?
Hi All, I have a requirement. I have two fields 'Requested for' and 'Product Group'. I need to check if 'Requested for' user is part of the 'Product Group'. If he is a part of the group the form will get submitted or else it will throw an error messa...
Record producer variable is not reflecting as per the backend field even it is mapped with record producer.
Hi, I have created one choice field with two values and it is mapped with the record producer by creating a variable ( I tick the 'Map to Field' checkbox and select the correct one same field). AS per the client requirement I have made backend cho...
Resolved! Translate button(Dynamic Translation) In work notes where I can find.
Hi expert, I want to see the configuration of below translate button(Dynamic Translation) , where I can able to see. The button is in journal FILED(additional comment, work notes) on incident table
Resolved! ACL's not created by default for the table.
I created a scoped application. While setting up the application I created just a single table (Leave Request). After the setup I started working on the table and created new fields and then moved on two create 2 new tables(Leave Bucket; Leave Calcul...
How to restrict UI action button based on modules
Hi, We have two modules with same table with different filter conditions. How we can restrict list banner button based on list filter conditions ? Thanks, Pihu
Resolved! Auto Close Resolved Incidents after certain amount of days
There is a requirement where resolved incidents have to closed automatically after 14 days.
Provide break between lines for question in variable
Hello, Can anyone please help me on this how to break the lines so that it will show correctly in service portal. I have one variable of type select box. I need to give break between lines in question. In self service it is showing correctly as shown...
In Procurement purchase Order Table how we will get the 'edit' button in Asset tab as well as in Purchase Order Line item.
Kindly refer the below snippets we are trying to get the edit button for asset tab and POLitem
Closing child Incidents of an Incident that is a child of a Problem
We have a business rule that resolves child Incidents when the parent is resolved. We also have a business rule that resolves child Incidents when the parent problem is completed. What we can't seem to achieve is when the problem is completed, that c...
Resolved! Add to Cart is missing on catalog forms
Hello All,There has been a strange issue on my instance. Add to cart is completely missing on catalog forms. Earlier, we used to have the option as usual. I have tried these but no luck. 1) No Cart is set to false2) Portal Settings are fine3) No rece...
Calendar in Workspace Landing Page
Is there a way to display a calendar on the landing page? I tried with calendar report but its not working.
Send notification to user, assignment group and assigned to when priority of issues is changed
Send notification to user, assignment group and assigned to when priority of issues is changed
