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Non admin users not able to see inactive users

We have a request to access terminated users but in our system it makes them not active, which causing the end users without roles not being able to search for them. I made a filter for one module to say Active = true or active = false. I can see it ...

mattrom1 by Giga Expert
  • 5822 Views
  • 4 replies
  • 15 helpfuls

Resolved! Copy data from table to a custom table

Hi community, we are trying to copy the data from Assessment instance table to a custom table we created with similar fields, initially we want to copy all the data from Assessment table and after that we want to create a scheduled job that runs dail...

How can we link users within Servicenow

We have users with multiple accounts (e.g Admin and normal user account) which is synched to servicenow. Is there any possibility to have them linked ?  For example User ID                    Name   XY@test.com          Joe, Test SY@test.com         ...

Ibrahim19 by Tera Contributor
  • 1251 Views
  • 8 replies
  • 0 helpfuls

Resolved! How do I replace g_form.getReference() to Glide Ajax client script

Hi, I need to replace g_form.getReference() by Glide Ajax for the below code , how do i do that.? Script function onChange(control, oldValue, newValue, isLoading, isTemplate) { //Label Value & Field Value var requestedforLabel = $('label.sc_request.r...

Bindhu1 by Tera Contributor
  • 689 Views
  • 2 replies
  • 1 helpfuls

one variable dependent on another variable in catalog item

Hi All, I have a multiple choice of variable. there is 2 question , I have added in catalog item I wanted to  some variables dependent on 2nd choice of question in catalog item. whenever user select 2nd choice of question, only that time those depend...

Resolved! How to maintain the values of close_notes and close_code when the status of an incident record is reopened during processing from closed.

The values of close_notes and close_code are empty when the status of an incident record is reopened during processing from closed with administrative privileges. I would like to know the function that is emptying the values of close_notes and close_...

N_Y_1014 by Tera Contributor
  • 827 Views
  • 4 replies
  • 2 helpfuls

Custom variable

i have a custom variable and that needs to display message on the basis of another variable. how can i achieve that? i am trying to create a macro which accept value from another variable in catalog item and displays msg on that basis of that. if use...

Sraj1 by Giga Contributor
  • 1270 Views
  • 1 replies
  • 0 helpfuls

Resolved! Relating incident with it's interaction record

Hi All, I created an interaction record (IMS0006104) from agent workspace form. And then created an incident(INC0137902) from that interaction record using the create incident option given on the agent workspace.   Now on Interaction form incident is...

Nisha33 by Giga Contributor
  • 5723 Views
  • 11 replies
  • 4 helpfuls