Resolved! Business rule for a specific catalog item
Hi, I've created one business rule on sc_task table i want to run this for specific catalog item. how we can achieve this please give me the answer Thanks in advance
Forum Posts
Resolved! Display active assigned incidents count under the 'Assigned to' filed.
On change of "Assigned to" field, display information about active assigned incidents count of corresponding agent selected under the "Assigned to" field.
Users can create an Incident on behalf of other users from the same department.
A user can create an incident for him/her self by default. Also a user can create an incident for other users of the same department. When a user creating an incident for other users, he/she could able to select users from the same department on the ...
Agent Workspace show number next to list items
In Agent Workspace is there a way to be able to display a number next to an item in a list showing the number of tickets, interactions, incidents, etc. so you dont have to click into each item to see how many you have? It would also be cool if when ...
How to trigger scheduled data import using business rule
Hi All , How to trigger scheduled import set using business's rule when data source is loaded new attachment file.
to get value of lightweight_glide_list macro used in UI page HTML to Client script
I have created UI page to show Glide List field using below code : <g:macro_invoke macro= "lightweight_glide_list" id="change_subsystem" name="change_subsystem" control_name="myListCollector" reference="customer_contact" can_write="true" /> I am get...
Resolved! Identify if an incident was created from a tempalte
Is there a way to OOB tell if an incident was created by a template?
How to make catalog item variable label to bold
We have a catalog item and we would like to make one field label to bold/ increase the font size of the variable.I came across with couple of posts and tried with their solutions. Following are the links I have gone through and I tried with the solut...
Reference Qualifier on Multi Row Variable Set
I would like to use a multi-row variable set to display a list of users. I have one variable in the MRVS called “selected user” which is just a reference to the customer_contact table. I would like to know how we can apply a dynamic reference qualifi...
Glide_var field
Hi Everyone, Can anyone help me understand how can we parse glide_var type fields and separate their values. Only information I can find on internet is this link. https://www.jds.net.au/glide-variables/ We need to store the values from this glide_var...
Resolved! How to send the notification using "Additional comments" contains text condition.
Hi All, We were sending notifications to users when the agent add the comment on a specific SCTask but since comments from RITM were also copied onto the SCTask we don't want to send a notification on it. so for that, we need to check some keywor...
can I get workflow reverting to previous version?
can I get workflow reverting to previous version?
Resolved! Unable to add taxonomy node to a service?
Have create taxonomy layer and nodes in a portfolio, not able to add to a service portfolio and nodes
How to make a override user preference field to Readonly in Escalation policy
Task:Is to make override user preference and default field to readonly ,except for admin Role user we wrote client script to make readonly It is working only in shift Escalation set table (cmn_rota_escalation_set) But it is not working in front en...
Knowledge article as guidance content for service catalog items
Guidance content can be quite lengthy in advising colleagues how to complete quite extensive forms in the Service Catalog. We're also sticklers for accuracy and consistency and so I'm really keen that we use workflow features available in the Knowled...
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