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Resolved! Query condition for between start and end date

Hi, I have a requirement to get the records count which was created between start and end date using fix script. It was worked, when I try the below query condition using static way like directly added date and time. var incident = new GlideRecord("i...

Add additional assignee list in change request

Hi experts, When a change task is created under a change request, then the assigned to from the change task should be populated in the parent change request in additional assignee list. If multiple change tasks were created under change request all t...

Nani3 by Kilo Contributor
  • 1764 Views
  • 7 replies
  • 2 helpfuls

Resolved! How do I create a report for a catalog item

Hello Community, We created a new form for our service portal that uses the INC table. This form has a collector list field labeled "Which room has the problem" to choose a classroom from. How do I make a report to pick up that classroom data that th...

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Peter B by Giga Expert
  • 2153 Views
  • 3 replies
  • 1 helpfuls

Resolved! Fix script to change a group in the incident form

Hello everyone,  Please need your help creating a fix script that will change the assignment group from the current one to a different one from the beginning of time, I have been checking scripts but the ones I have found are just to update last year...

josenava by Tera Expert
  • 2968 Views
  • 10 replies
  • 4 helpfuls

It is possible to update the flow designer properties

Hi Team, in the flow designer properties we have a option called "run as" with the options 1.system user 2.user who initiates session. but it is possible to set for a specific user like if "it integrator" user needs to set as run as. can anyone sugge...

Rashida Banu by Giga Contributor
  • 1247 Views
  • 3 replies
  • 0 helpfuls

Migrate CMDB from one instance to another

Hi, We have built a CMDB system in our instance and want to migrate it to other instance. We can't clone the environment as there are other application we don't want to move to other instance. What are available options to migrate only CMDB to anothe...

DubeyN by Mega Expert
  • 5344 Views
  • 10 replies
  • 0 helpfuls

How to show 'flag article' button when article is published

Hi All, I want to show flag article button when an article is published. Currently, i am not able to see the flag article button. I checked the relevant properties, they all are set to true. Still i am not able to see the flag article button. So the ...

Rose17 by Tera Contributor
  • 1651 Views
  • 2 replies
  • 3 helpfuls

Resolved! how to validate dropdown /choices in Scripted REST Resource.

Hi All   I need to validate the languages in user table while end user is sending data through payload. The similar kind of validation I did for company and its working fine but how we can give the same for a drop down choice? sample company filed va...

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jobin1 by Tera Expert
  • 1933 Views
  • 9 replies
  • 1 helpfuls

Resolved! Restrict in RITM level

Hello Experts, I have a catalog item, When i submit a request ten it should create a user record in a custom table. the requirement is not to create a duplicate user in that custom table, So i have written a script that should throw an error message ...

Chaithu3 by Tera Contributor
  • 1956 Views
  • 16 replies
  • 1 helpfuls