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Trying to use an encoded query with REST API request

Hello all, I am trying to pass two parameters to a REST API that I have created.  The parameters are: queryParam.opened_at_start_date and queryParam.opened_at_end_date.  The values are formatted and passed as: opened_at_start_date=01-01-2022&opened_a...

lonesoac01 by Giga Guru
  • 943 Views
  • 2 replies
  • 0 helpfuls

Resolved! How to change the Post Incident Report on incident

On the incident form for Major Incident, we have the Post Incident Report tab, when incident is resolved. I would like to replace the table under Findings for all news major incidents, but where, do I do that ? 

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Lykke by Tera Contributor
  • 980 Views
  • 1 replies
  • 0 helpfuls

Approval workflow Nudge

Hello,  I was curious if anyone has ever run into an issue with a stalled approval workflow. We have a workflow currently that has two approvals one after another. One Approval-User stage, and if Approved moves on to a Approval-Group stage, if that i...

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Cobee by Tera Expert
  • 924 Views
  • 3 replies
  • 1 helpfuls

Resolved! Calculate months difference between two date fields

Hello, I have a task to calculate the number of months between two date fields. (Price validity end date – Change date) I tried to solve it with the code below, but I don't think that's the best approach. var changeDate = new GlideDateTime(current.u...

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How to move a Change from Authorize to Scheduled with open Tasks

Hello,  In Normal Change I have created a Subflow which is create 2 Tasks in New state. This is working so far. The Change can moved to Asses, moves automatically to Authorize.But after Approval the Change stays in Authorize State and don't moves to ...

User660037 by Tera Contributor
  • 2470 Views
  • 2 replies
  • 0 helpfuls

Resolved! Acl not working on scripted rest API

Hi All   I have created an ACL for accessing rest api and attched in security tab but its not working all users without itil role also can retrieve data from ServiceNow how we can rectify this issue?        ACL      POSTMAN          USER PROFILE ...

jobin1 by Tera Expert
  • 1305 Views
  • 5 replies
  • 1 helpfuls

Business Rule for First Response (table agnostic)

I've looked through the following solutions for First Response in the community that do not solve my problem.  See below: https://community.servicenow.com/community?id=community_question&sys_id=db7367e5dbc474102dc24f78139619d5https://community.servic...

Adam Wencel by Giga Contributor
  • 1083 Views
  • 9 replies
  • 2 helpfuls

Resolved! Email notification on local administrator login

Hi @Maik Skoddow , I have a requirement. As a System Administrator, I need an email notification set up to send an alert when a local admin login occurs in the production environment to ensure that this account is not used unless absolutely necessary...

Resolved! How to get the first related record in the business rule

Hi All, I am stuck in middle, please help me to sort my issue, for 1 problem if there are 5 incident records are related i want to get the first incident which is related to that problem and want to update some data in to that incident. Let me know h...

Santoshi5 by Giga Guru
  • 1218 Views
  • 10 replies
  • 1 helpfuls

Time Zone conversion into CST

there are two fields A, B.if user the user selects the future date/time on the form this will be populated in field A based on the user location, so we need to populate the CST time zone in field B example if user selects 4 pm and his location is eas...

S_Deekshitha by Tera Contributor
  • 1768 Views
  • 2 replies
  • 0 helpfuls