The situation: We have two email aliases (alias1@xyz.com, alias2@xyz.com) that we use for our requesters to send email requests to which are automatically forwarded to our Instance's email address to create Incidents. The incident is auto assigned to...
I want to list all the Incident tasks associated with Incidents which are listed from the "Incidents" tab. Similarly what we have in Incident form but here I want these incident tasks listed from the Problem form. How can I do this?
Hi All, Need your help please. The ask is to build SLA's for Service Request based on priority. They should be able to see which are the breached RITM's and w I am confused if we should create SLA's at RITM or at SC_TASK level. The reasons are - 1. I...
Hello everyone I've been having some issues on auto populating a user id from a name reference. The table that I have been using is the sys_user. I have the variables in a variable set and the names of the variables are empl_name and the one for the ...
Hello, Our line managers fill out a Power BI Form for new starters which generates an email to various systems including ServiceNow to inform of new starter. We have an inbound action script setup to create a New starter request on ServiceNow populat...
On the Incident form, when I start to type in the name of a Caller, the system brings up a list of users showing the name and email. Where is this list of fields (name + email) configured?
Hi Everyone, I have been creating an ui page where I am trying to select a change related to an incident and I am setting that change value in the incident form's caused by field. -How can I pass the dynamic query in the ui page ? -How to get the sy...
We have HTML type field, but its just showing the field name not HTML box as shown in below. kindly someone help here
I exported a VTB from DEV to QA, and when I went to check for the Board under the "Visual Task Boards" module in the left Navigator, the said board could not be found. But when I check the list of the boards in the QA instance via "vtb_board.list" in...
Hi All, The requirement is to auto populate CI location when a CI is populated through inbound email action i am able to populate the CI name in the field 'configuration item' but how to populate the CI's location in the location field when CI is p...
Hi Community We got the requirement from our Development Team to have new duration field added. Until there no Problem. The point is that they want 1 day = 8 hoursie: when a user enter 10 hours, SNOW display that as 1 day and 2 hours. But also that...
How can we get text from glidelist and populate that in the string field? Is it possible through GlideAjax and script include? If Yes, Please suggest me the solution.
Can we cancel the running flow designer from background ? Like whenever the catalog request is deleted we have to cancel the flow designer.
Hi! My company is moving away from JIRA and implementing ServiceNow. A feature we used widely in JIRA was our ability to copy and paste images into the JIRA comments fields, which in part went out to the end-user in the form of an email along with a...
I'm currently doing a customization on the request items table that is making me pull out my hair. What I need to do is create a "Total Cost" field on the requested items table such that the field takes the price of the item, and multiplies that to g...
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