Adding additional assigne to Catalog Task

[davidsmith]

Hello,

We have a catalog item where users can request help to set up AV equipment in a teaching room. We have added the "Additional assignee list" field to the catalog task that is part of the workflow (90% of the time these types of requests go to a dedicated AV-Support Group but sometimes the task has to be assigned to someone outside of the team).

With this in mind is there a way of triggering a notification to anyone who has been added to the additional assignee list? Is there a way of doing this? I suspect I can add something to the advanced script section or are there alternative solutions?

Thanks in advance

David  

[James Chun]

Hey @davidsmith,

It sounds like you should create a separate SCTASK for these assignees as they seem like a 'different' set of work.

Is there a reason why you want to use a single SCTASK?

Cheers

[davidsmith]

Hi @James Chun 

I think we had thought of just utilising the existing SCTASK but I like the idea of having a separate SCTASK.

Cheers

David

[James Chun]

Yup, this will be a better practice for several reasons:

• Clear ownership/accountability of task
• Better reporting
• OLA/SLA

There are a lot more but just a few that I can think of at the moment 🙂

Cheers

[Dr Atul G- LNG]

Hi @davidsmith 

Adding another assign to fields in same task is not a good use case, better to create a new task for same. Also having 2 assigned to in same task will impact the SLA as well.