Join the #BuildWithBuildAgent Challenge! Get recognized, earn exclusive swag, and inspire the ServiceNow Community with what you can build using Build Agent.  Join the Challenge.

Adding and removing tag through flow designer

Ashish Das
Tera Contributor

Hi ,

I want to add and remove tag on incident table through  a catalog . Approval will trigger to a group while submitting the catalog . When I submit the catalog with any value on "add tag " variable , the value will get inserted in the tag field of incident table after request get approved . Similar process for removing existing tag of a incident . In both case approval will go to the same group .  Please advise how can I achieve it through flow designer ? I have attached the pics. for your reference .

AshishDas_0-1750096757516.pngAshishDas_1-1750096831714.png

 

Thank You

2 REPLIES 2

ashwinsrini
Tera Contributor

Hi Ashish,
Kindly refer the below screenshot for the flow and attached the update set XML for reference.

ashwinsrini_0-1751525388745.pngashwinsrini_1-1751525413433.pngashwinsrini_2-1751525427324.png

Note:
Remove tag should be of list collector for the better use.
If the solution works kindly mark it as helpful

GlideFather
Tera Patron

Hi @Ashish Das,

 

where you got stuck? Can you provide more details please?

 

The tags are stored in label_entry table, so you can do the update record action in your flow.

Let me know how does it goes

_____
This reply is 100 % GlideFather and 0 % AI