Adding Assignment Group or Approval Group from Change Tasks to Change Approval in Flow Designer
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
03-22-2023 02:44 AM - edited 03-22-2023 02:45 AM
Hi Everyone,
I was looking up for possible solutions similar to this article to generate the approvals based on the assignment group of the Change Tasks under a change request when it has been moved authorized state.
https://www.servicenow.com/community/developer-articles/adding-assignment-group-or-approval-group-fr...
But instead of it being implemented in a Workflow, the requirement is to have it in FLOW Designer. Upon checking the Change Approval Policies, I found out that I cannot deep dive into the Change Task level to get the assignment group on the Change Task hence, I was trying to figure out if it's possible to do this via updating the FLOW.
So far, what I did is I customized one of the OOB Change Flows (for Normal Change - Authorize) and then added a Subflow that will hopefully trigger the Ask for Approval action which is supposed to be getting the approvals from the assignment group of the Changes Tasks generated prior to moving the change to Assess state. I tried the OOB feature and kind of dot-walked to the Change Task Assignment Group as you may see on the image attached, however, upon testing, it only pushed 1 of the assignment groups in the Change Task. Is this possible to this via script instead just like how it was for the aforementioned article above, but instead in a workflow, it would be implemented inside the Flow Action?
- Labels:
-
Change Management
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
08-24-2023 08:17 PM
Have u got the change task assignment group approval in your authorize flow.. If so can u explain how have you implemented the change task assignment group approval. I am trying to do the same but couldn't achieve it. Thanks in advance.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
08-24-2023 08:42 PM
Hii Jay, Have u got implemented the change task assignment group approval in your authorize flow..If so can you pls explain like how have you added the change task assignment group Approval in your flow.I am trying to achieve the same using flow but not able too.Can you please assist me on this.Thanks in advance