Adding field in Tech assist portal

[Abishek1998]

Hi all,

I want to add a Employee number field in the work details section which is available in the my profile of service Portal. 

I tried adding a field in work details section from sn_employee_overview_section TABLE. But still the changes are not reflecting in portal?

I have attached the image.

[alexalejandro · Accepted solution]

@Abishek1998 Have you tried to edit the widget directly in the portal? Maybe using page designer will help. 

Find the widget used (commonly something like):

• User Profile
• Employee Profile
• or a custom clone

Check the widget’s HTML / server script

Look for something like:

data.user = $sp.getUserRecord();

or:

data.user = {

  department: user.department,

  title: user.title

};

// specific

👉 If it’s the second case, your field is NOT included automatically.

add your field to the server script:
data.user.employee_number = user.employee_number;

Then, also update the HTML:

<div>

  <label>Employee Number</label>

  <span>{{data.user.employee_number}}</span>

</div>

If it is using $sp.getUserRecord()

Then the issue is usually:

• The field is not on the sys_user table
• OR it’s not readable due to ACLs

Check:

• Is your employee number field actually on sys_user?
• Does it have read access for the logged-in user?