Adding gmails to CC

[vivek110]

Hi all,
i have a requirement to add email address from two fields in the CC of the notification that will trigger once the status is closed complete.I have tried using Notification script but it is not working kindly help me on this.

(function runMailScript(current, template, email, email_action, event) {

        email.addAddress('cc', current.delivery_head_email_id);

        email.addAddress('cc',current.soh_email_id);

})(current, template, email, email_action, event);

Please correct my code to achieve this.here delivery_head_email_id and soh_email_id are the two backend name of the fields where we have email id's that id's we have to keep in the Notification CC. 

Regards,
Vivek

[Chaitanya ILCR]

Hi @vivek110 ,

the email script looks good it should work.
can you share the screen shot of the notification?

Regards,

Chaitanya

[Vinuthna Ammana]

Please check Solved: How do I add a cc in an email notification?? Pleas... - ServiceNow Community
Add something like  email.addAddress('cc', current.delivery_head_email_id,current.delivery_head_name);

[Runjay Patel]

Hi @vivek110 ,

I am assuming both fields are dictionary of the target table and not the catalog variables.

Make sure your email script is getting called from notification, check the syntax, it should be like "${mail_script:incident_closed_cc_list}".

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[Pradeep Thipani]

Hi @vivek110 ,

Sample script you can try:

(function runMailScript(/* GlideRecord */ current, /* TemplatePrinter */ template,
          /* Optional EmailOutbound */ email, /* Optional GlideRecord */ email_action,
          /* Optional GlideRecord */ event) {

          email.addAddress("cc","pradeep@gmail.com","Pradeep");

})(current, template, email, email_action, event);

Thanks,

Pradeep