How to add a field to Service Operations Workspace (SOW) Activity Log

[Nayan ArchX]

Adding a Custom Field to the Service Operations Workspace (SOW) Activity Log

Yes, this is possible. I successfully added a custom field to the form(s) in Service Operations Workspace (SOW) and configured it to appear in the Activity log.

Note: Before the field can appear in the Activity log, it must be auditable. You'll also need the field's actual field name (not the label), which can be found in the Dictionary.

Step 1 – Enable Auditing on the Field

If the field is not already auditable:

1. Navigate to:

   sys_dictionary.list

2. Open the Dictionary record for your custom field.

3. Verify that the Audit checkbox is selected.

4. If it is not selected, enable Audit and save the record.

   

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Step 2 – Add the Field to the SOW Activity Log

1. Navigate to:

   sys_properties.list

2. Search for the property:

   glide.ui.incident_activity.fields

   Replace incident with your table name if you're configuring a different table.

3. Open the property.

4. In the Value field, add your custom field's actual field name.

   • If you're adding multiple fields, separate them with commas.

5. Save the property.

   
   

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Step 3 – Test the Configuration

1. Open an Incident in Service Operations Workspace.

2. Update the custom field.

3. Save the record.

4. Open the Activity tab.

5. Verify that the field change is now displayed in the Activity log.

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Thanks

Nayan Patel

IT ServiceNow Consult, ServiceNow ArchX

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